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I needed some help getting started in Shopify and in the DSers app, I had many questions and I got them all answered in no time! A lady named Chloe sent me pictures with arrows on where to click and explained it to me in detail. Thank you so much Chloe :) <3 Super customer service!
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Thank you so much Chrissy for you help. She was very patient. She was very helpful, responsive and friendly. she went above and beyond to address my concerns/issues with fulfilling my orders. I appreciate her professionalism and the timely manner in which she handled everything. I would definitely reach out to her again!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
“I received exceptional service from Vivian at DSers! I was having trouble getting a product delivered to another country, and she quickly identified that my current supplier wasn't delivering. With great patience and professionalism, Vivian guided me to change supplier, resolving the problem efficiently. I was very pleased with the assistance I received and I recommend DSers support, especially Vivian!”
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Zico was extremely helpful and knowledgeable in sorting out my problem, thank you.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I received support from Lydia and to be fair, I'm quite new to Shopify and very new to Dsers and I was being an idiot to be fair. Imported a product and looked for support as I couldn't see it on my store. Turns out I only had "Point of Sale" as the chosen sales channel instead of "Online Store". But Lydia was very polite, quick to respond and very helpful regardless.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
You are a great customer representative Sherry who answered all my questions with detailed pictures for today
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I would say I am very happy with the customer service I received with Dsers-AliExpress.
Dsers-AliExpresss provided good customer service. They are responsive to inquiries promptly and have addressed issues that I encounter setting up a store. This level of support is essential for smooth operations of eccommerce business.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Aurora, Thanks a lot for your patience and for guiding me through the first steps on Dsers. Your explanations and your screenshots helped me a lot. Thanks
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Best dropshipping app so far. They also have the best customer service. Fast and reliable. Thanks
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
it was just excellent help and great patience thank you Rita
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team