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Updated Review: The developers Refunded the charge and support was prompt. Original Review
I was unnecessarily charged 49.90USD without any notification. I was told by the support that after the trial the account will be migrated to Free plan after which I can select the plan I need. This is not good.
Dear Shoppersy.com team !
We wish you a happy new year !
We are sorry to hear that you are facing this kind of issue.
I am more than happy to help you out.
Let's see what happened here first to see how we could solve it.
We checked related record on Shopify and Messenger, thinking that it could help us to get a better understanding of each other.
1. You subscribed our Advanced service on May 25th, 2020
2. You canceled it on 4th, Jan.
3. We send out 2 rounds of emails and published in-App banner for half a month to notify that we are starting to charge.
4. As to the information given by our support team as you mentioned, we found your chat on Messenger and the only message about subscription from team is :
" Hi there D**tr! Sorry for the late reply.
You just need to choose a Plan, but it will remain free until Dec 31st 2020
The previous version of DSers Pro was a BETA like we announced".
It means that from 1st, Jan, DSers will start billing for paid plans.
Hope that my explains could help you to get a better understanding.
Well as a solution, if you do not want to subscribe paid plan anymore, please simply cancel it and transfer to free plan. Shopify billing system will help to refund the credit to your account in a few days smartly.
Here is an official documentation from Shopify to explain the whole process of downgrade. Hope this could help.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Please feel free to let us know if you still have questions and we are more than happy to help at any time.
Wish you a happy new year!
DSers team
DSers has many features we need but it requires a lot of manual work, very complicated. But customer service is always friendly, patient, and helpful. (Sometimes too friendly though haha)
Big Kudo to all the customer service staff who helped us before!
Olivia
Lennon
Selena
Minnie
Wendy
Bruna
Zoe
Mia
Chris
Via
Neva
and could be even more!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had problems with migration between oberlo and Dsers and Krystal helps me to fix it.she is so polite and personal
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Thank you for the service jessica. She was very helpful in answering all my questions accurately. Thank you
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had a question about the application and how it works and I was kindly helped by "Alice" and she clarified it quickly and efficiently, helping me promptly.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Très bon conseiller et très bon service ;xwc mqskcsv dQKÙ Sv xùw kùxw <;=n<ùk n ùlw ,dÙQLWC,
I had the pleasure of collaborating with Een to fulfill an order recently and I must say, their assistance was top-notch! Their knowledge and expertise were apparent from the beginning and they remained friendly throughout the process. I couldn't have asked for a better experience and I highly recommend their services to anyone in need. Thank you for all your help!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
The service is just great, even if you are a beginner you have a good support in your back, i had a live chat with Isla and she was being really helpful with my questions and concerns. Thank you!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Good application, the support is reactive ! It is à quick and easy way to place orders so i recommend.
Hi LyraeLife,
We are happy to have you with us! Really appreciate your review of our app and customer service. We are always here to give it everything we’ve got. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Customer service is good. I would suggest them to review their requirement of minimum 100 characters for customer to submit a review on the DSers-AliExpress Dropshipping
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers!Happy dropshipping with DSers!
DSers Team