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Lucy provided a very thorough answer to my question. She was extremely helpful. The response was also very quick.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Stephanie's service was excellent! I truly appreciated her assisting me with displaying well-detailed strategies on how to update my price features!
Hi,
We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Today was my first support request ...
Joy from DSers support team ,she was really helpful , professional , understanding , knows how to deal with customers in a great manner ...
and solved my problem in a very short time ...
Joy gave me a great impression of how DSers support team handle and solve customers problems .
Update -1 : problem not solved ..yet !!
contacting support team again now ... !
Update - 2 : Issue resolved .. and Support team found the causes of the problem..
and for me as an old software developer the explanation is very acceptable ..
they also , gave me alternative work-around using DSers app itself ...
Thank you for your effort solving my problem .
i really appreciate your valuable help ..
Hi there!
Thank you for updating your review
I've been made aware that you are facing an issue with your account, to link to AliExpress.
Our customer service team has contacted you with the guidelines to solve everything.
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Gostei da ajuda, mas ainda não consegui localizar a outra conta do aliexpress que está caindo os meus produtos.
I switched from another app to DSers and am feeling very satisfied so far. Great customer service by Ruby guiding users step-by-step. Easy mapping function for supplier substitute. The only error I've encountered was a payment error after the order was placed on Aliexpress. If this happens to you, just clear browser cookies and it should be good to go.
Hi Blep Budy,
We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Gratidão ao Lennon pela atenção e rapidez no atendimento.
Estava muito preocupada com a dificuldade em usar o app e estava pensando em desistir de usar o app, mas, o Lennon resolveu o problema rapidamente!
Continue assim!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Great app...I had great assistance from Olivia today resolving a shipping issue.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Chris helped me with a customer order and took top p priority to solve my problem, and ensure that my customer items are ready for purchase and shipment fr are use Shopify as a platform and I have had nothing but good experiences from customer care. Shopify and DSer makes it easy to resolve issues. Chris is very precise and thorough with his diagrams and pics to walk you through any solutions to resolve issues with purchasing and shipment to Customer.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers
majapicaflo
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Very good application. It is comprehensive and the most efficient when it comes to placing bulk orders on Aliexpress.
Good Job.