DSers: Dropship+AliExpress+AI

Had a major issue with order cancellations that I couldn't solve on my own. The support team was patient, professional, and found the solution quickly by helping me switch to a better-linked account. Everything is working perfectly now, and my orders are finally going through. Highly recommend DSers not just for the app, but for the amazing support team!

Franchement j’étais complètement bloqué… j’arrivais pas du tout à connecter mon nouveau magasin alors que j’avais encore des commandes en attente, un vrai casse tête

Heureusement Teresa de l’équipe DSERS est intervenue et là gros soulagement. Elle a été super patiente, elle a pris le temps de tout m’expliquer calmement et surtout elle m’envoyait des screens à chaque étape pour me montrer exactement quoi faire, ça m’a vraiment aidé.

J’étais un peu perdu au début mais sa méthode était claire et rassurante. Au final tout fonctionne nickel maintenant, donc un grand merci à elle service vraiment au top et réactif

Great company to do business with!! They are an amazing company and I am so glad I use them for my business. They were available for help in the afternoon on Memorial Day (Monday) when everyone is out at bbq's. They helped me through something that was confusing and hard to figure out. They were there every step of the way. I just couldn't believe the level of customer service. I was so appreciative. And I recommend them to anyone starting a dropship / e-commerce business. Oh and their staff is so friendly too. And this isnt the first time I have needed customer service. Every time they respond extremely quickly and they give screenshots and are so helpful. Thank you so much to them! I am a happy cusomter!

I am incredibly impressed with the technical support I received from Teresa at DSers. She provided a prompt and expert resolution that restored my confidence in managing my Shopify store's backend. Teresa went above and beyond to clarify the synchronization between my business account and AliExpress, ensuring my time zone and verification settings were perfectly configured for my store. Her expertise turned a complex technical hurdle into a seamless experience, allowing me to get back to my business without delay. Thank you, Teresa, for your exceptional professionalism and dedication to helping merchants succeed!

I got support from DSiers person named Kimi, I was asking for help when prices in DSiers dropshiping online-store had changed, and also when providers sku products were out of stock and I got enough information to start working on it. I do really appreciate all the help I got.

Edited. I had to give a lower point because there was not a clear understanding about what to do when a provider SKU was out of stock. I tried to do it an instead of finding a way I deleted a product from 'My Product' list.

I end up deleting several products because not enough information was given to replace products out of stock. Many times, variants were in red and impossible to set them or to save.

Great support from Nico!

DSers helped me today to re-install the app on my browser to fix an issue I was having importing products from AliExpress to my Shopify store, Fashion NetClub. The process was smooth and the support was excellent. Special thanks to Nico for the quick and helpful assistance! Highly recommend DSers for anyone doing dropshipping with AliExpress.

— Ruben at Fashion NetClub

This company has helped me a lot with getting my orders out. Their platform makes it easy to create shipping labels and manage everything I need. Their customer service is always there whenever I have questions or need help. I'm still learning how to use all the features, but they've been patient and supportive throughout the process. I truly appreciate their excellent customer service and highly recommend them!

Excellent support experience. We had been struggling with a complicated DSers / AliExpress payment issue for two days, and the support agent patiently helped us identify the real cause: our order was connected to the wrong AliExpress account.

They guided us step by step, helped us correct the account setup, and explained what we needed to do before continuing with order payment.

Very professional, patient, and helpful support. Thank you.

Luna was very helpful with answering my questions

Emma is amazing!
I was so stuck with issues involving payment issues and logistics. Especially when dropshipping from DSers to TikTok.
I was so frustrated that I was actually rude to this wonderful agent.
My apololgies and thank you, again, for sorting out my issue.
You, honestly fixed a major issue in the streamlining of my e-commerce business.
You're the absolute best, Emma