Arvostelut (166)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
Muokattu 19. maaliskuu 2024

Update: 3/19/2024
Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business.

Original: 7/21/2022
We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.

C-IN2 New York
Yhdysvallat
Melkein 3 vuotta sovelluksen käyttöä
Zonos vastasi 11. elokuu 2022

We understand your frustration and disappointment regarding your customers experience and appreciate your efforts in working with us through this issue. When promo codes are applied in checkout, there are limitations to the visibility of discounts that Shopify gives in these instances. We feel a similar frustration and disappointment on our customer's behalf that this issue is persisting despite our efforts to work through this. We believe we have found a better solution to resolve this moving forward, and hope to have that rolled out in the very near future. Zonos will always work with our partners to present every solution possible, as we did with your store, and we deeply regret that the timing of this issue resulted in a poor experience for your customers.

30. heinäkuu 2019

We use Zonos to dynamically calculate our duties for our three international stores. works as exactly as you'd expect and most importantly the support team are highly response. thanks guys!

Honey B
Australia
Melkein 3 vuotta sovelluksen käyttöä
15. heinäkuu 2021

Zonos has helped out international ecomm business tremendously. From my initial call with David, with IT set up and Mariama on support. All have been extremely helpful and dedicated to address any questions. Looking forward to expand more with Zonos with additional features they offer.

Ronnie Coleman Signature Series
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
14. syyskuu 2022

We use this app to calculate landed cost. Our customers are able to pay taxes and duties at checkout. Customer support is outstanding. They helped us get set up and running!

Frankie's Comics
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
15. helmikuu 2021

We love Zonos. Using this app, we've been able to scale our business around the world. Their support staff came to our need over the weekend and we're incredibly helpful. 10/10 would recommend.

Alex Crane
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
4. elokuu 2021

Shipping internationally was always a hassle. Customers were upset that they had to pay something to get their merchandise. With Zonos and DHL we can accurately collect all the charges at checkout and the customer gets the delivery free of charge. The people at Zonos are very friendly, helpful and responsive. Highly recommended.

I Dream of France
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
17. toukokuu 2022

The Zonos app provides landed costs to international customers in pre-checkout by displaying live ship rates, duties and taxes while also providing the ability to print labels for shipping internationally with ease. I received outstanding customer care, full setup with detailed walkthrough, and had all my questions answered. I will be offered further assistance should any questions arise. Zonos is the definite app to use for shipping internationally via Shopify.

Michele Benjamin - Jewelry Design
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
Zonos vastasi 13. kesäkuu 2022

Thank you Michele! We look forward to working with Jewelry Design and assisting in your international success. Zonos prides themselves in making the international process easy, including our printing labels process.

5. elokuu 2019

The installation was seamless and the team were so helpful and lovely to deal with. Amazing app!!!!!

Rachel Gilbert
Australia
Yli 2 vuotta sovelluksen käyttöä
20. helmikuu 2020

The customer service is fantastic. International shipping is new territory and Mark worked with me through any obsticals I encountered. I know they will be there to help if I run into any other problems.

Merry Jane & Thor
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä
27. elokuu 2021

Kilie Williams was more than helpful! She walked our team through international shipping and was always ready to answer any questions we had! Always replied in a timely matter as well, it has been a pleasure working with her and the zonos team!

Camp High
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä