Zonos Duty and Tax

We have completed a successful onboarding process for the Zonos Duty and Tax app. The app is excellent, very user-friendly, and - so far - meets all our expectations and needs. We now are very comfortable offering our customers the chance to pay duties and taxes upfront and make our delivery process transparent, streamlined, and frictionless.

The Zonos support team is also top-notch! A special shout-out to both Nicholas McBride and Curtis Hixon, two exceptional and knowledgeable professionals who helped us at every step of this onboarding process. It was our pleasure to work with both of them.

We can confidently recommend Zonos to anyone looking for improving international shipping.

Zonos has been awesome for us thus far! Global Trade is confusing and they've helped us to approach selling internationally, streamline systems to make it sustainable, and offered great resources to solve the nuances and confusing, unique experiences. Bethany was so helpful onboarding our first two shopify stores, Preston has been great in trying to get two more stores onboarded, and Cassie was a STUD helping us solve a one off problem. We weren't able to solve it using the Zonos software (shipping warranty parts) but she stuck with me and met with me multiple times to exhaust all possibilities and offered a solution outside the Zonos platform. GREAT customer service that is hard to find now a-days, specifically with apps/software in my experience!

Worked with Matthew for implementation, they did a great job helping to get setup. 100% happy with their service! Thank you!

For international sales DDP calculation, Zonos is the only app, a must have. Customer service is fantastic. Taylor is a legend! Set up either tiered price shipping rates based on cart value or just carrier calculated shipping rates - either was is easy to do through the Zonos dashboard. Shipping, duties and taxes are clearly separated in the cart and clear to your customers. I would suggest, if you use an IMS, to check out Order Tagger as well to add a note to each order that "DDP" is included in the sale, then set your automation rule at your IMS level to notify your carrier that the shipper pays DDP on behalf of the customer. Zonos is the only (and best) solution for DDP if you want to offer your customers a transparent and easy to manage duties and tax collection process.

The customer service with these guys is amazing. They are thorough and take time to explain things whenever you need help. This app also helps you to deal with duties and taxes worry free. Would highly recommend their services.

Makes shipping worldwide super easy and seamless + amazing and dedicated support team, who is always available to help!

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

We have used this app to improve our customer journey and to reduce returns due to customers not having transparency over the taxes applicable to their order. Zonos has been really helpful in reducing issues relating to customer taxes and duties and the team are really responsive and very helpful when we have any questions. Zonos is really easy to use and saves a lot of time when automating the shipping labels.

Very easy setup and the onboarding team was fantastic. We were able to test that shipping was accurately calculated and launch in just a few minutes.

I wish once an order is created that it shows " shipped" immediately instead of saying " Succeeded " which requires us to constantly click on the same order until it updates. Overall the app is easy to understand and I had a great specialist throughout this experience. Thank you Shawn for all of your help.