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So far we're loving Zonos! The warehouse guys wish they could ship everything through the Zonos dashboard, our Sales department is happy with the uplift we're seeing in international markets, and the Customer Service folks really like how it all works for the customers.
Waseem Abdoolla helped us set up and install the Zonos app and I honestly couldn't have asked for better support. He is very knowledgable and so patient with me as a beginner. He was also available at all times to answer questions and walk me through the entire set up. Thanks Waseem!
The onboarding experience was great. I was impressed by the level of service and how patient the Zonos team was with our unique challenges.
Does what it says it does without any hassle. If this is a problem your trying to solve, then this is a great solution!
Got this app for international orders, also got the updated verson for UK because doing a VAT on our own was so confusing. Zonos team was super helpfuls, app works great!
Thank you for your feedback! We are glad to be able to help with your cross-border shipping and UK Vat.
After a few hiccups (my fault not zonos) we were able to get the app up and running to expand service to our international customers. Zonos is user friendly, efficient and their customer service is top notch! Really love their test cart so you know what to expect without having to commit to placing an actual test order. Really great team- couldn't recommend them more!
Thank you for your honest feedback. We are glad that Zonos is contributing to your success. We appreciate the work we get to do with you and are glad to contribute to your efficiency.
Great onboarding, great app, has really helped us and looking forward to the new updates!
Zonos makes cross-border much less intimidating and it is very easy to set up! Trevor and Adam were great at walking us through the process.
Thank you for your feedback, we're delighted you chose Zonos as your cross-border partner!
Amazing Customer Service
We needed help making sure our UPS account was working and they were amazing. Loved working with them.
Worked with Barrett and team to help integrate this Zonos feature into our store WelForeHealth.com. Key is that this is new for us and we are severely understaffed. Expect complete patience and hand-holding throughout the process. Extreme flexibility and thoroughness. Exactly what we needed for our situation and circumstances. Shared pros and cons of different choices ahead of us, the short and/or long term implications of the decisions we needed to make, understanding our tradeoffs. Highly recommended as a partner for collaboration with international business development!
Thank you for your review. We are glad to make international shipping easier and more transparent for your customers and alleviate the burden of being understaffed.