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I have been looking for an app that will dynamically apply the appropriate taxes and duties to e-com orders so that my customers do not have to pay these upon receipt (meaning easier and hassle-free delivery). Zonos is literally the only thing I have found on the market that does this. They worked with me on a very tight timeline to implement the app and even customize my checkout page across multiple stores.
Highly recommended - there's just no comparison to trying to keep static tables for tax and duties calculation.
The software is seamless and the customer onboarding experience was great. I can't recommend Zonos enough. The interactive duties/taxes help button on our website is just a cherry on top of this great program. Thanks Shawn!
We are excited to be working with DynaVap and appreciate your feedback on our products. Shawn is one of our valued onboarding team members and we are glad that your onboarding experience was great! We look forward to working with you.
The support from Travis and the team was fantastic! Zonos app provided a key need in our international strategy, and should be your go to for an ideal cross border customer experience. We're two weeks in and it's been a big help for our international shipments.
I can ship international orders with confidence. This helps get rid of the looky loos who would abandon an order on the backside. dk
Zonos has an extremely helpful and easy onboarding process. It will help alleviate any issues with shipping on international orders, having the duties and taxes listed up front. Our Integration Specialist was extremely knowledgable and answered all of our questions quickly and efficiently!
We appreciate your feedback and value working with Three Nails Clothing. Zonos is happy to contribute to your success by adding transparency and ensuring unexpected charges to your international customers. We are glad you had an great experience with our onboarding team and will provide your feedback to them.
Zonos has solved all our international fulfilment and shipping problems in one go. Support during onboarding was fantastic. Great app and service.
If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.
Love this app -- makes complicated taxation/duties rules for international orders super easy. They hand hold you through the whole set up and processing int'l orders thereafter is seriously 1 click of a button. No one could understand this on their own and these guys are experts. Also, they can calculate dimensional weight which to this day, I still can't find a good app for that for domestic orders. Also, they bear all the risk of their calculations; they guarantee the taxes and duties calculations and pay the difference if they are wrong. Makes me sleep better at night given how complicated that is. JUST USE THIS APP.
Excellent onboarding process from Matthew at Zonos. Whilst the service is pricey, so far it seems worth it and is allowing our customers to checkout with ease, with all relevant customs information presented up front. We have integrated with Fedex meaning our carried rates get pulled through. I would recommend Zonos to anyone looking to expand internationally.
Jessica was nothing short of spectacular in helping me with any questions I had. Our call was simple and smooth and our situation was handled immediately. Thanks so much!
Thank you for your feedback. Jessica is amazing and along with the rest of Zonos, are happy to make your experience smooth. We look forward to continuing to work with you.