Zonos Duty and Tax

Worked with Matthew for implementation, they did a great job helping to get setup. 100% happy with their service! Thank you!

For international sales DDP calculation, Zonos is the only app, a must have. Customer service is fantastic. Taylor is a legend! Set up either tiered price shipping rates based on cart value or just carrier calculated shipping rates - either was is easy to do through the Zonos dashboard. Shipping, duties and taxes are clearly separated in the cart and clear to your customers. I would suggest, if you use an IMS, to check out Order Tagger as well to add a note to each order that "DDP" is included in the sale, then set your automation rule at your IMS level to notify your carrier that the shipper pays DDP on behalf of the customer. Zonos is the only (and best) solution for DDP if you want to offer your customers a transparent and easy to manage duties and tax collection process.

The customer service with these guys is amazing. They are thorough and take time to explain things whenever you need help. This app also helps you to deal with duties and taxes worry free. Would highly recommend their services.

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

Makes shipping worldwide super easy and seamless + amazing and dedicated support team, who is always available to help!

We have used this app to improve our customer journey and to reduce returns due to customers not having transparency over the taxes applicable to their order. Zonos has been really helpful in reducing issues relating to customer taxes and duties and the team are really responsive and very helpful when we have any questions. Zonos is really easy to use and saves a lot of time when automating the shipping labels.

Very easy setup and the onboarding team was fantastic. We were able to test that shipping was accurately calculated and launch in just a few minutes.

I wish once an order is created that it shows " shipped" immediately instead of saying " Succeeded " which requires us to constantly click on the same order until it updates. Overall the app is easy to understand and I had a great specialist throughout this experience. Thank you Shawn for all of your help.

Application is easy to use and onboarding by Shawn was clear and concise. It gives transparency to the customer so they are not met with any nasty surprises when ordering overseas.

We have been using this app for a couple of years now. We have had a few issues with it, but Zonos support is always quick to find the solution or explain certain calculations. They have done a great job with taking the burden of worrying about Duties and Taxes for international shipments!