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We just implemented Zonos and the implementation process was easy and quick. Zonos has an amazing team.
We are excited to be working with Nu Sensuelle! Zonos is excited to be your cross-border shipping partner and can't wait to see you succeed internationally.
We bought this AP and it didn't work. I contacted support and they said I needed a special API from Shopify which only comes with the top-end Shopify plan or $20 a month. I got the $20 a month API and it still didn't work. I contacted support and I got the below response. I would not recommend this AP to anyone. Typically with new stores we have an initial call, to see if Zonos would be a good ...
We appreciate your feedback. We understand your frustration and would love to see if we can find a solution that would work for you. We apologize for the negative experience ...
Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.
Thank you for your feedback and for providing us an opportunity to resolve the issues you had with your installation. When we last heard from you everything was set up and ...
WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 ...
We appreciate you providing us an honest review, and we take all feedback we receive seriously. As a result, we are no longer charging customers the installation fee. We ...
Hands down, a must have. There's nothing worse than shipping to a customer overseas and receiving hate mail in return because, unbeknownst to them, they have to pay their local taxes and duties to get their order released and delivered to them. Zonos took all of the guess work out of international shipping for us the seller, and more importantly for our customers. It's ability to provide ...
Couldn't install app and all support does is bill your account, they don't help with anything other than asking if you read the documents.
Thank you for your honest review. We reached out via email and phone to help configure your account further without additional fees but you expressed that you were no longer ...
Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.