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This app and team was exactly what my business was looking for! Semisi and Taylor were beyond helpful and super thorough. They were also able to connect me with other companies they parter with to help with both my domestic and international shipping. Super excited to be working with this app!
I drop ship so my platform is a bit more complex to deal with. The team at zonos has been awesome and patient so far in helping me perfect a duties calculator to deal with the demands of ecommerce :) I have worked close with both Kat, Mariama and a bit with David, they are all equally amazing!! I highly recommend this app if you are a business like me who would like to give your customers the option of pre-paying their duties at checkout, avoiding paying them at arrival!
After a few hiccups (my fault not zonos) we were able to get the app up and running to expand service to our international customers. Zonos is user friendly, efficient and their customer service is top notch! Really love their test cart so you know what to expect without having to commit to placing an actual test order. Really great team- couldn't recommend them more!
Thank you for your honest feedback. We are glad that Zonos is contributing to your success. We appreciate the work we get to do with you and are glad to contribute to your efficiency.
Simple to use and easy integration. Support with set up and configuration is great, attentive and fast!
Update: 3/19/2024
Zonos finally updated their app that works with discounts! It took some time to get it to work with checkout extensibility but I appreciate that they did not release a half-baked product and that they made sure that the app works seamlessly. Zonos' team, especially Jordan, was excellent in keeping us up to date with their development. They helped us reinstall the app and made sure that the app was working correctly with discounts. I felt like Zonos cared about us and our issues even though we're just a small business.
Original: 7/21/2022
We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.
We understand your frustration and disappointment regarding your customers experience and appreciate your efforts in working with us through this issue. When promo codes are applied in checkout, there are limitations to the visibility of discounts that Shopify gives in these instances. We feel a similar frustration and disappointment on our customer's behalf that this issue is persisting despite our efforts to work through this. We believe we have found a better solution to resolve this moving forward, and hope to have that rolled out in the very near future. Zonos will always work with our partners to present every solution possible, as we did with your store, and we deeply regret that the timing of this issue resulted in a poor experience for your customers.
The customer service with these guys is amazing. They are thorough and take time to explain things whenever you need help. This app also helps you to deal with duties and taxes worry free. Would highly recommend their services.
Thank you for your review. We appreciate your feedback on our team. They love assisting our customers to ensure a smooth experience. We are glad that we have made duties and taxes stress free for you!
Just started using Zono's and so far so good! Onboarding was easy and Trevor was very helpful throughout the process, not too mention he is really good at Star Wars trivia. Thanks!
Thank you for your review. Zonos is knowledgeable in international shipping and Star Wars trivia! We are excited to be your cross-border partner. We look forward to continuing to work with you.
Zonos has helped out international ecomm business tremendously. From my initial call with David, with IT set up and Mariama on support. All have been extremely helpful and dedicated to address any questions. Looking forward to expand more with Zonos with additional features they offer.
We use this app to calculate landed cost. Our customers are able to pay taxes and duties at checkout. Customer support is outstanding. They helped us get set up and running!
We love Zonos. Using this app, we've been able to scale our business around the world. Their support staff came to our need over the weekend and we're incredibly helpful. 10/10 would recommend.