Avaliações (169)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 22 de outubro de 2024

There was a massive price increase and my previous review is therefore no longer valid. I am uninstalling Zonos.

MediaLight Bias Lighting
Estados Unidos
Mais de 3 anos usando a aplicação
25 de dezembro de 2021

I added this app so that my international customers weren't blindsided by taxes and duties upon receiving their packages, but I've had nothing but trouble with it. The support people who work for this company are awesome (hence the two stars instead of one), but unfortunately the app itself is terribly inaccurate. I worked with several of my international customers to ask them what their taxes ...

The Clay Impress
Estados Unidos
9 meses usando a aplicação
Questão respondida por Zonos 3 de janeiro de 2022

Thank you for your feedback and for your kind words about our team. We strive for accuracy in our landed cost quotes and would be happy to review any quotes you feel are ...

7 de abril de 2021

'Been using it for a few months. Not really sure how the pricing goes. For Canadian shipment I often see a $13 advancement fee which I don't understand. Zonos replied to my inquiry it's a FedEx fee to advance pay the duties and taxes which makes no sense since those duties are paid by us up front or by customer on delivery. FedEx is unresponsive at this point. I have my doubts the app is valuable ...

Just Pigments
Estados Unidos
9 meses usando a aplicação
Questão respondida por Zonos 28 de abril de 2021

We appreciate you providing us with feedback and see that we can do a better job at clarifying for online retailers what the fees associated with a landed cost are and where ...

1 de setembro de 2021

I rarely leave a negative comment. I was so excited about this app. I tried to install it and I had a question about something. I sent an email to support team. Almost 24 hours later I called because I did not receive any response to email. This makes me worry because if I need to get in touch with the support team for an important issue, I do not know how long that will take. We use a lot of ...

Broccati
Estados Unidos
3 meses usando a aplicação