Avaliações (169)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
5 de abril de 2022

越境ECのオンラインショップを構築するにあたり、ShopifyエキスパートのアドバイスでZonos Duty and Taxを実装しました。FedExの運賃レートをAPI連携で反映させることが出来ること、HSコードを各商品に割り当てることで各国の税金も正確に反映させることが出来る点が、当社の目的に合致しました。2022年1月にFedExが改編した新サービス体系への対応が少し遅れたようで正確な料金表示が一定期間できなくなりましたが、サポートチームが対応してくれました。おおむね満足しています。

NISMO OMORI FACTORY ONLINE
Japão
Quase 3 anos usando a aplicação
Questão respondida por Zonos 13 de junho de 2022

We appreciate your feedback on our Duty and Tax app. We are always working to help our cross border shipping by perfecting our classify system. Never hesitate to reach out.

9 de março de 2023

Worked with Barrett for implementation and he provided a white glove experience that's rare with third party solutions. Glad to have a solution that allows our business to be transparent with shipping costs, taxes, duties, etc.

Good Dye Young Inc
Estados Unidos
Mais de 2 anos usando a aplicação
Editado a 14 de agosto de 2020

Update 8-12:
After posting this review , i was contacted directly by a customer support team member who has been working with me one on one to solve the issues we are incurring with inaccurate estimates which Zonos was providing our customers. Due to the major limitations with Shopify's shipping attributes and what they give developers access to in their API , Zonos is pretty handcuffed into how ...

Doublemoss
Estados Unidos
12 meses usando a aplicação
13 de janeiro de 2022

Overall the experience integrating and transitioning to Zonos was simple, and we've found the platform easy to use. We're very happy that the issue of importing into Europe, which began as confusing and overwhelming, has been solved for us.
Zonos also allows us complete transparency with our International customers regarding landed costs. Prior to Zonos, we were experiencing customers unwilling ...

Joslin
Austrália
11 meses usando a aplicação
Questão respondida por Zonos 4 de março de 2022

We appreciate your honest review and take all feedback seriously. We are glad to contribute to successful international shipping experiences for your customers and alleviate ...

Editado a 20 de julho de 2020

Update: It still doesn't work for us, but customer service made a good effort to try & resolve it. I will upgrade my review for that. Totally a good service if your products are standardized. Our product sizes are simply too large and complicated for Zonos. We will have to continue to use Advanced Shipping Rules and give a warning for Int'l customers.

The landed cost did not work for us. We have ...

Luxe Auto Concepts
Estados Unidos
Aproximadamente 2 meses usando a aplicação
27 de maio de 2022

Zonos has been a huge help in fulfilling international orders. We can't thank Shawn R. enough for his assistance in getting us started and being so accessible via email or Zoom calls to guide us through the process and help with answering questions.

The Reading League Shop
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por Zonos 13 de junho de 2022

Thank you for your honest feedback. Shawn is great and we are glad he make your onboarding experience easier. We look forward to assisting you as you continue to ship cross- ...

Editado a 20 de julho de 2021

Started off a little rough as we installed Zonos Duty & Tax setup to comply with new EU rules effective 7-1-2021, but the team was able to work with us and get us through some obstacles. We are still going to give it some time to see if the app is effective in accomplishing our needs, but we are optimistic.

Affliction Clothing
Estados Unidos
21 dias usando a aplicação