Rontar Ad Exchange: Free Ads

Hi, thanks for your review and for using our app. I took a closer look at your account and would like to make a few comments:

1. With retargeting, you show ads only to your recent visitors who didn't make a purchase. For smaller sites with few daily visitors, we bill for impressions. We also bid a little bit higher than we would for a larger website. This way, we make sure you get at least some impressions/clicks for your campaign. Otherwise, you wouldn’t receive any impressions/clicks at all.

2. In the chat with our customer rep, you mentioned that you also run retargeting with other retargeting companies. If so, running multiple retargeting campaigns simultaneously might have contributed to the high cost per impression as well.

3. Your current Bid strategy is set to Auto. You could consider choosing Target CPC instead to limit the cost per click manually. That way, our system will make sure you don't pay more than your maximum cost per click. However, bear in mind that if your Target CPC is too low, you may receive a lower number of clicks/impressions.

I can see that you have already initiated the refund process. If you decide to give us a try again in the future, feel free to reach out to us to help you with your campaign settings.

Hope this helps.

Hi, thanks for your review and for using our app. I took a closer look at your campaign and would like to make a few comments:

1. Rontar is a retargeting app, which means that we show ads to your past visitors only. Retargeting works best if the quality of your initial traffic is high. If the quality of the traffic is very low, retargeting might not work at all.

2. If you see that your retargeting campaign is not yielding the results you were expecting, you might want to limit your target cost per click/impressions. For example, you could explicitly set your target CPC to $1. Bear in mind though, this may severely limit the number of impressions you’re getting.

3. We have already refunded the not yet spent balance on your account. We don’t refund funds already spent on advertising. This is clearly stated in our Refund Policy: https://help.rontar.com/rontar/en/articles/3124947-refund-policy

Hope this helps.

Hi, thanks for your review and for using our app.

The number of impressions you have received so far is too low to see any clicks, let alone sales. To increase the number of impressions, you’ll need to increase the number of visitors from other sources since retargeting shows ads to your past visitors only and is capable of delivering no more than 10% of what you’re getting in sales. If you’re already getting a lot of incoming traffic but still getting very few impressions from retargeting, you may consider switching to a paid plan to get more impressions.

As for retargeting only South African visitors — yes, it’s possible. Please reach out to us via chat in the app and we will do this for you.

Thanks for your review and for using our app.
We received the only email from you on Sunday, September 4th. We reviewed your campaign statistics and settings and sent you our response with a clarifying question today, on September 5th. We look forward to receiving your reply in order to assist you with your inquiry.