Early Bird: Preorder & Restock

This app is almost perfect... was easy to install, has great functions for setting up pre-orders and back in stock notifications and the support team is super responsive.

However, the only way for customers to place pre-orders is through our website - there is no straightforward way to take phone or in-person pre-orders and all pre-orders must be paid for using credit card (gift cards are blocked and debit cards are not a payment option through our website). The app does not work with the order creation tools in Shopify admin nor does it work with Shopify POS. As a result, we've had customers annoyed as they don't understand how we are not able to take their phone or in-person pre-orders.

To be fair, the Early Bird developers say these are Shopify system limitations. So, Shopify, if you are listening: stores that have both online and in-store sales channels need to be able to serve their customers properly. Limiting apps like this is very frustrating, since it is clear that many Shopify customers use the POS app alongside the web tools.

Impressive in its simplicity and functionality. Wish it were more affordable. We're just starting out and the profit margins on our products would require us to sell 20-30 products before we break even. But if you have a store that's already selling well, this is a great product to go with.

Jay and Josiah have been phenomenal to work with since we started using EarlyBird! From day one, their support has been next-level. Jay reached out personally to ensure I was set up for success, offering guidance that made onboarding effortless. He helped me with a whole bunch of unrelated tasks as well. Honestly A+++++ service.

The app itself is intuitive and easy to navigate, but it’s the team’s thoughtfulness and attention to detail that truly stand out. They’ve been incredibly responsive to any questions I’ve had, making the whole experience smooth and stress-free.

This is sooo valuable when you are establishing a business and PALMA are super grateful.

Jay at support is really helpful, always gets back to me extremely quickly and fixes my problems straight away. Excellent app!

"Your products are marked as unavailable for the Buy Button channel."

"Error enabling availability. Try again"

Here is a direct quote from the two week Shopify investigation into a full lost week of sales in the lead up to Christmas (aka the best time for ecommerce in the year):

"The issue you encountered with your store was related to the Early Bird app.

As previously shared, based on our logs, this is the only app that was installed and modified your product. This app changed the subscription settings for your product, which affected its availability across different sales channels, including the Buy Button channel."

THIS APP IS MALWARE - STAY AWAY FROM IT

ONE DEFINITION OF RANSOMWARE: "a type of malware that permanently blocks access to the victim's personal data unless a "ransom" is paid."

Didn't work as required, changed all my product settings (without me knowing) and when I uninstalled it found a way to make the settings permanent and cost me way more in sales by disabling customer checkout and payments than it promised to make unless I signed up to their subscription even though it doesn't bloody work.