Easify Inventory Sync

We have been Easify customers for a year, with the Easify Options, Easify Inventory Sync and Easify Box Builder triage. We are extremely happy with the super responsive customer service, which will go above and beyond to provide support, listen to feedback and create customizations when possible. They are attentive and really listen to customers' needs and suggestions. The whole Easify ecosystem is truly amazing.

I've used this app for two purposes: to sync inventory between my own inventory and a product that I set up as a Collective Supplier (different prices, so different "product" even though shipped from same warehouse) and for bundles. It works well with a couple of caveats:
-Bundle items have to come from same location (I had one location for physical products and a different one for digital; had to "move" digital to the warehouse) and they have to be inventoried item (I said my digital product had 10K units, which I'm quite positive is higher than what I'll ever sell) -- thanks to Mari at customer support for helping me figure both of these out
-If you transfer items from one location to another, it does NOT automatically sync at the first location across products. But it's simple to go to the Inventory Groups screen and do it manually.

This app feels like a bait-and-switch. The advertised sync and advisory capabilities do not work as described. After running into issues, support asked for access to my account, which I provided, only to receive no response or solution. Two days later, when I followed up, I was told the software “wasn’t working” because the trial had ended and that I needed to upgrade. If the trial limitation was the issue, that should have been disclosed upfront. It makes no sense to request account access, go silent, and then later claim the only solution is paying to upgrade. Poor communication, misleading expectations, and an overall frustrating experience.

Very happy with assistance received from Tracy, she was very prompt and thorough and sorted my problem out. Only reason I didn't give five stars is because we can't have the same product in two different inventories but otherwise very happy with it. Thanks Easify and Tracy.

This app works okay most of the time and customer service is responsive, but twice now this app has had software updates which has meant there has been a period of days when products have not synced throwing our inventory off. For an app where the sole purpose is to sync inventory, this is really poor.

Great app so far, little hiccups with product imports but that was most likely my error with setting the conditions correctly, pretty effortless otherwise and the support has been really quick!

We installed this app to solve a straightforward inventory sync issue, and instead it caused a critical outage on our live site. Orders were blocked, our storefront was disrupted, and we lost thousands in sales.

Support has been slow and disjointed. Despite the issue being logged and worked on for 2 days, we're asked to re explain the problem rather than seeing active resolution. This level of response is unacceptable.

prolonged downtime, poor communication, and significant financial impact. We would not recommend this app.

The customer service chat was really helpful. They guide me step by step on the process and explained everything very well!

This app is helpful. I did need some guidance. They were prompt and helpful. Seems to be working great for my small business.

Needed help configuring the app and the chat service was amazing. Fast, effective and answered all my questions. This app is exactly what you need if you have to track inventory for a product that has multiple SKUs with multiple variants. Thanks again for all the help!