Easify Inventory Sync
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i downloaded this app to launch a new store, with some linked inventory, but then the app was not working properly so decided to delete it,
as sson as i deleted app the source store and destination store both got completely messed up. all inventory level for connected products in both stores is either zero or even negative, now i have to adjust and check inventoty update all my 2000+ products.
this app should be banned
Dear,
We're truly sorry to hear about your experience and can completely understand how alarming it must be to see inventory levels unexpectedly changed across so many products. Managing over 2,000 products is no small task, and we understand why this situation would be incredibly frustrating.
That said, after carefully reviewing the history of your store, we noticed that the app was initially installed on May 24 and then uninstalled on 7 June and reinstalled on June 10. We also found that the inventory group was configured as a Single Sync after reinstalling setup rather than a Multi Sync setup.
Based on our investigation, uninstalling the app itself would not cause inventory levels across connected products to become zero or negative. Given the installation history and the synchronization configuration that was in place, it appears that the inventory setup may not have been configured in the way you intended, which could explain the unexpected results you encountered.
We completely understand that, from your perspective, the issue appeared immediately after removing the app, and we don't want to dismiss your concerns. However, we would have genuinely appreciated the opportunity to investigate the situation with you before such a conclusion was reached. Our team is always happy to review configurations, explain how the sync logic works, and help prevent situations like this.
Most importantly, we're not interested in debating what happened, we'd much rather help fix it. If you're willing to reach out to us, our team would be glad to review your store configuration in detail and see whether we can assist with restoring or re-syncing inventory to save you from manually updating thousands of products.
We sincerely regret the frustration this has caused and hope you'll give us the opportunity to help make things right.
Easify Support Team
This app feels like a bait-and-switch. The advertised sync and advisory capabilities do not work as described. After running into issues, support asked for access to my account, which I provided, only to receive no response or solution. Two days later, when I followed up, I was told the software “wasn’t working” because the trial had ended and that I needed to upgrade. If the trial limitation was the issue, that should have been disclosed upfront. It makes no sense to request account access, go silent, and then later claim the only solution is paying to upgrade. Poor communication, misleading expectations, and an overall frustrating experience.
Dear,
Thank you for sharing your feedback, and we're sorry to hear that your experience left you feeling this way.
We'd like to clarify one point regarding the access request. The reason our team asked for access to your store was not to encourage an upgrade, but to thoroughly investigate the issue and verify whether there were any configuration or data-related problems. For apps that work directly with store data and synchronization, it's important for us to review the setup carefully before drawing conclusions or recommending a solution.
We understand how the timeline may have felt frustrating from your perspective, and we apologize if our communication did not set expectations clearly enough. That was certainly not the experience we intended to provide.
Our intention in requesting access was to first ensure there were no underlying issues with your setup or data before discussing plan-related limitations.
We appreciate your feedback because it highlights areas where we can improve our communication. If you're open to it, we'd still be happy to review your case with you and answer any questions about the setup, trial limitations, or expected functionality.
Thank you again for taking the time to share your experience.
Easify Support Team
We installed this app to solve a straightforward inventory sync issue, and instead it caused a critical outage on our live site. Orders were blocked, our storefront was disrupted, and we lost thousands in sales.
Support has been slow and disjointed. Despite the issue being logged and worked on for 2 days, we're asked to re explain the problem rather than seeing active resolution. This level of response is unacceptable.
prolonged downtime, poor communication, and significant financial impact. We would not recommend this app.
I found this app because I have limited edition prints (only 50 ever created) that can be customized several different ways. No matter what though, I only have 50 of any of them. After some time searching, I found a forum on Shopify in which the author of the post also needed a solution. A solution by Easify was offered using their "Inventory Sync" app. I downloaded it, and had issues right off the bat because there are 0 instructions on anything, anywhere.
I reached out to their Chat Help and told them what I was looking to do. They sent links to things that had nothing to do with what I was asking. After 2 HOURS of trying to explain to this Chat person that none of the links they were sending were relevant, and sending the screenshot with the instructions that had been posted by Easify in the Shopify forum, I ended up deleting the app because the Chat person said they didn't do what I was requesting. The Easify post in the Shopify forum said to "create a new inventory group that includes all variants of your main product and set a shared inventory level to ___."
I set the inventory level of a new group to 43, as I had 43 prints left on one of my products. There was no "shared inventory level" to be found; even the Chat person couldn't find that option. When I clicked save and tried to add items to my cart to test, it just changed ALL my variant levels to 43. It allowed me to add 43 Smalls and 43 Mediums to cart. I only have 43 total, not 86.
So, it doesn't work. The Chat is no help. They lied on the forum. Don't waste your precious time like I did.
Dear Kayla DeVito Fine Art Store Owner,
We are truly sorry for the experience you had with the Easify Inventory Sync app and our support agent. We have reached out to you several times via email but haven't received a response. If you're still seeking a solution for your inventory management, please allow us to explain once more.
Here are several points we'd like to clarify:
1. How Our App Works:
Our app, like other inventory sync apps, can only synchronize product inventory - After an order is placed. For example, if you create an inventory group that includes all your variants (S, M, L) and set the shared inventory for the group to 50, when a customer purchases 1 Small print, the app will automatically update the quantity of all variants (Small, Medium, Large) to 49 - After the order is completed. This way, you can ensure that you only sell a total of 50 items, regardless of which variants customers choose. The app functions correctly with this workflow.
2. Limitations During the "Add to Cart" Process:
Your requirement to sync product variants - Before an order is placed (during the "add to cart" process) is beyond the app's capabilities. Unfortunately, no third-party apps can affect this process because Shopify does not allow it.
There are several reasons for this limitation:
- If the app could deduct inventory when a customer adds a size to their cart, it would also affect the inventory levels visible to other customers.
- And, if that customer adds an item to their cart but doesn't proceed to checkout, the product would appear sold out to others, impacting your sales significantly.
Therefore, all inventory synchronization must occur After an order is placed, meaning the inventory is actually deducted and changed. We understand why you have this requirement, but there are issues associated with it that you might not have considered.
3. Addressing Overselling Concerns:
We acknowledge your concern about overselling. Our app anticipates this issue and offers features to minimize it, such as the Low Inventory Sync. Overselling is a rare occurrence that typically happens when customers purchase multiple product variants simultaneously, and the total quantity exceeds the available stock. If customers buy multiple variants but the total quantity is equal to or less than the available stock, the app will sync correctly. This scenario represents only a small percentage of cases, and there are ways to prepare and avoid it. You can find more information in our documentation at https://easifyapps.com/docs/when-do-inventory-groups-fail-to-sync/.
5. Our Resources and Support:
In the Shopify community, we suggested our app and provided an overview of how to set it up based on the limited information we had. We couldn't provide detailed step-by-step instructions without knowing all your specific requirements. We also have a comprehensive Help Center and numerous guides available at: https://easifyapps.com/inventory-sync-docs/. We're sorry that our support agent didn't explain everything clearly to you.
We understand that once we lose your trust, it's challenging to regain it. However, we hope that our efforts and sincerity will help you understand us better. You're not obligated to use our app if you choose not to, but please know that we are honest in our communications and committed to helping our customers.
We would appreciate the opportunity to help you further. If you decide to give us another chance, we're here to support you every step of the way.
We look forward to hearing from you.
Best regards,
Easify Team.
