Easify Product Options Variant

Thank you so much for your wonderful review! It's amazing to hear that Easify Product Options has met your needs and that our support team was able to assist you promptly. We truly appreciate your recommendation and are here to help whenever you need us. Your satisfaction is our top priority!
Best regards,
Easify Team.

Dear Mr. Paul,

First and foremost, we want to express our sincere apologies for the inconvenience you've experienced.

Please allow us to clarify that we did respond promptly to your feedback, merely minutes after receiving it via our contact form. Our team sent an email requesting additional information to better assist you. Regrettably, it appears that our communication might have been overlooked or filtered into your spam folder. Would you mind checking again your mailbox, including the spam folder, to ensure that our communication did not inadvertently escape your attention?

Regarding the issue with discount codes and add-on prices, we recognize our oversight in not effectively communicating this limitation to you and our app users. Although we mentioned the add-on price limitation in our user guide/documentation and suggested the use of the Add-on Product as an alternative solution (https://easifyapps.com/docs/add-on-prices-vs-add-on-products/), our communication fell short beyond the guide. Moving forward, we are committed to enhancing the visibility of app features, including a comprehensive overview of their pros and cons, ensuring that this information is easily accessible to all users.

Additionally, we take your feedback about the performance issue with custom options loading slowly on your product pages very seriously. Our team is actively working on optimizing the app to enhance option loading speed and overall performance.

We genuinely regret any negative impact our app may have had on your store, and we empathize with any frustration it may have caused. Our team is dedicated to rectifying the situation and enhancing your overall experience with our app.

If there's anything specific you would like us to address or improve, please let us know. We are more than willing to go the extra mile to meet your expectations. Your satisfaction is our top priority, and we believe that with your guidance, we can turn your experience around.

Could you kindly check your mailbox again for our initial response? We believe that a second look at our correspondence might help clarify any confusion.

Thank you for your time and consideration. We look forward to the opportunity to serve you better.

Best regards,
Easify Team.

Dear Ronnieflower Store Owner,

We sincerely apologize for the troubles you've encountered while using our app. It deeply concerns us to hear about the financial losses your store has incurred, and we understand the frustration this must have caused.

Upon thorough investigation, we have identified that the issue you faced is not directly attributed to our app but rather stems from recent API updates implemented by Shopify. These sudden alterations have disrupted the accuracy of order pricing, leading to the omission of additional add-ons in many cases. Although these changes were beyond our control, we acknowledge our responsibility as our app interfaces with the affected API.

In light of this, we are committed to rectifying the situation and compensating you for any losses incurred. We have devised a more stable solution that is independent of Shopify's API fluctuations to ensure seamless order processing moving forward. We have sent you an email outlining the details of this solution, but it appears you may have missed it. We urge you to review the proposed plan and consider giving us another opportunity to address your concerns.

Your satisfaction is of utmost importance to us, and we are dedicated to assisting you in resolving this matter promptly. Please grant us the chance to regain your trust and demonstrate the improvements we've implemented.

Thank you for your understanding and patience. We look forward to your response and the opportunity to serve you better.

Best Regards,
Easify Team.

Thank you immensely for taking the time to share your experience with Easify Product Options! Providing a user-friendly interface has been one of our top priorities, and we're delighted to know that it has made your experience smoother and more enjoyable. If you ever have any further questions, feedback, or need assistance, please don't hesitate to reach out. We're here to ensure your journey with Easify remains seamless and productive.
Best regards,
Easify Team.

Thank you so much for taking the time to share your experience with our app! We're glad to have played a part in helping you speed up the development of your site. If you ever have more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you.
Best regards,
Easify Team.

Merci beaucoup pour avoir pris le temps de partager votre avis positif sur notre application Easify Product Options. C'est incroyable d'entendre que vous trouvez cela super, facile à utiliser et que notre service client est de première notoriété. Nous sommes engagés à offrir une expérience exceptionnelle à nos utilisateurs et vos mots de bienveillance nous font beaucoup plaisir. Nous espérons que vous continuez de profiter de notre application et n'hésitez pas à nous contacter si vous avez des questions ou des préoccupations supplémentaires.
Cordialement,
Easify Team.

Thank you for taking the time to share your positive feedback about Easify Product Options app! Your satisfaction is our top priority, and we're always here to provide the best support possible. If you ever have more questions or need further assistance, please feel free to reach out. Your continued satisfaction is our commitment. Thanks again for choosing our app, and we look forward to serving you in the future.
Best regards,
Easify Team.

Thank you so much for your kind words and positive feedback! It's great to hear that you're enjoying our Easify Product Options app and that our staff has been able to assist you effectively. Providing excellent customer service is one of our top priorities, so it's incredibly rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

Thank you so much for taking the time to share your wonderful feedback! Our team is truly committed to providing excellent customer support, and it's incredibly rewarding to know that you are satisfied with the service you've received. Your kind words motivate us to keep up the good work. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help you make the most of our app.
Best regards,
Easify Team.

Thank you so much for taking the time to share your positive experience with our Easify Product Options app! We're thrilled to hear that you find it super and that our support has met your expectations. We strive to provide a seamless and enjoyable user experience, and your feedback reinforces that we are on the right track. If you ever have any more feedback or suggestions for improvement, please feel free to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.