Easify Custom Product Options
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We had a very disappointing experience with Easify.
We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead.
To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy.
Despite this, they made changes directly to our live production theme.
Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page.
From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.
Dear customer,
Thank you for being a loyal merchant across multiple stores, that trust means a great deal to us, and we're truly sorry about what happened with this store - Les Échiquiers du Roi ™.
We understand how serious the impact was: your live store was affected, your personalization button was broken. This is not the standard we hold ourselves to, and we take full responsibility.
The moment you reported this to our team, we fixed it immediately and we’re glad you confirmed everything was resolved. We know that doesn’t erase the frustration of having your live store impacted in the first place, and we understand an apology only goes so far.
That said, if there is anything else on your mind or any lingering concern you’d like to talk through, we’d genuinely welcome the chance to connect. We’re always here.
Best wishes,
Easify team
too many bugs and issues all the positive reviews are fake. looks at the negative reviews all are from genuine shops who have been frustrated with this crap app. the developers created this app like a overnight hackathon meaning it breaks easily. wasted over 5 months on the highest plan . everyday i find something broken. works one day and next days its broken without any changes from my side. highly not recommended. i have provided picture of bugs to the team but i would like a full refund of the 6 months of premium plain i paid for. i have picture of countless bugs i have found using this app. the live oreview doesnt work on mobile. the prices randomely change on the add ons. the UI uses black text on black backround that makde its impossible to see the text. countless bugs.
Same as other negative reviews, app looked good for building custom fields, didn't work. Basic personalization text as a simple as "name" was not passed on into the order details. Support quoted 24-48 hours for custom fix in my theme (normal free Shopify theme) and then didn't do anything. Ruined two real orders.
The quality of customer service is very poor, especially from Clove.
The app is alright and works good in preview, but it get all cramped up in my theme and doesn't work.
The support and dev team don't do anything in over 24 hours on a regular workweek which is incredible slow. No customer service at all.
UPDATE: The support did a temporaryfix that broke after 1 setting
Dear ClipCam,
Thank you for your feedback, and we sincerely apologize for your experience.
Regarding your case, our team actually provided an updated fix within a few minutes directly in the support chat. However, it seems that we may not have been able to reconnect with you afterward, and we’re very sorry if this caused any misunderstanding.
We also understand your concern about the temporary fix. If the issue came back after a setting change, we truly wish you had reached out to us again, we would have continued working on it and ensured a more stable solution for your theme.
We genuinely want to make the app work properly for you. If you're still open to it, we would really appreciate another chance to support you and resolve everything completely.
Please feel free to contact us anytime, our team is ready to assist you.
Best wishes,
Easify team
I don’t understand how this app got its rating. Since day one of using it, I’ve run into all kinds of bugs, and it has already cost me **hundreds of dollars**.
Even now, the bugs are still happening. There’s one issue that has been “in progress” for **at least four days** and still hasn’t been fixed.
Their support is a complete waste of time. If you’re thinking about trying this app, my advice is: **don’t waste your time.**
There is a steep learning curve and the options are super confusing. I found Zepto a better choice.
Dear customer,
Thank you for taking the time to share your feedback, we’re sorry to hear the experience didn’t meet your expectations.
We understand that a steep learning curve can be genuinely frustrating, and we take that seriously. Our goal is to make the app as intuitive as possible, and comments like yours help us see where we’re falling short.
If you’re open to it, we’d love to hear more about which options felt confusing, specific feedback would go a long way in helping us improve for merchants like you. You can reach us directly at our support channel anytime.
We’re glad you found a solution that works for you, and we wish you all the best with your store.
Best wishes,
Easify team
Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user.
Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.
Dear MadeByHand,
Thank you for your feedback, and we sincerely apologize for your experience.
We’re truly sorry that the app did not work reliably on your store, especially with the crashing and unsaved changes. We understand how frustrating this must have been, particularly after you had a positive impression of the app at the beginning.
At the time of your report, we were unable to detect the issue on our system, and we sincerely apologize. We should have investigated more thoroughly instead of concluding too quickly, that was our mistake.
We really appreciate that you initially found value in our app, and it means a lot to us. If you’re ever open to giving us another chance, we would be more than happy to take a closer look, work directly on your store, and ensure everything runs smoothly for you.
Thank you again for your honest feedback, it helps us improve.
Best wishes,
Easify team
Very difficult to use, bad customer service/ no help
Too difficult to install. Support is non existent
