Easify Product Options Variant
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BEWARE!!!!!
This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail.
1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost.
2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers.
3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients.
4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again.
5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean.
Final verdict, avoid this app before you make commitment in it.
Dear Line & Stitch Owner,
We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store.
For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users.
Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you.
We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding.
Best regards,
Easify Team.
I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.
Dear Waycap INC Store Owner,
It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants.
For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way.
We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions.
Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you.
Best regards,
Easify Team.
This is the worst app I have ever used in my life. All the time I spent setting up this app feels like a complete waste. So many errors—literally dozens of them. Even the basic functions don’t work. Today, my customer made a payment, but the options I set through this app were not reflected during checkout, so I had to send the product at a loss. I can’t believe such a ridiculous situation is happening! And when I tried to report this critical error, I couldn’t even access the app. This is by far the worst, absolutely the worst service I’ve ever experienced.
Dear NYC Bouquet Delivery Store Owner,
We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you.
Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues.
Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished.
We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider.
We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app.
We look forward to hearing from you.
Best regards,
Easify Team.
I was using paid version of this app. The file upload started injecting a long url link with their app information on my checkout page where the file name should be. Huge privacy issue and confusing for my customers. Their support said it's not their problem to fix, it's Shopifys. Took 3 days of them not understanding English or my problem to tell me they won't fix it. I'm leaving Shopify as support for Shopify apps is terrible and developers in other countries don't understand English or fix their broken apps.
Hi Pet Bestie Store Owner,
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you’ve faced with the Easify Product Options app. We truly value your input and are genuinely disappointed that our previous attempts to address your needs haven’t fully met your expectations.
Please understand that there are certain limitations within Shopify that restrict our ability to customize the checkout page fully. We’re always striving to find solutions, but these constraints can make it difficult at times. We encourage you to explore our other product options apps as they may have similar limitations due to the platform's framework.
I also recognize there may have been some misunderstandings during our discussions, and I apologize for any confusion that caused. We’re committed to improving our communication and ensuring clarity moving forward.
We would greatly appreciate the opportunity to continue working with you. Our Product Owner has reached out to clarify your issues and to discuss the best possible solutions we can provide. Your satisfaction is important to us, and we genuinely want to make things right.
Thank you for considering our request, and we hope to hear from you soon.
Best regards,
Easify Team.
Not so good. Option name is distorted in cart, why "Good" turned into %22Good%22
Hi,
We're truly sorry for the trouble you experienced with our Easify Product Options app. Our Product Owner and Support Lead have reached out to you multiple times, but we didn’t receive a response. The issue you encountered can be easily resolved by removing the quotation marks ("") in the Option names, which is a common limitation across similar apps. However, it's our responsibility for not making this clearer in advance.
To prevent this in the future, we’ve already implemented a validation feature that alerts users when special characters are used in Option names. We hope you can see our efforts to improve the experience for all customers.
We’d also love the chance to help you directly next time. If you reach out to our support team, most issues can be resolved quickly without impacting your experience.
Please consider reconnecting with us, and we’d be grateful for the opportunity to serve you better. If you’re willing to update your review, we’d really appreciate it.
Best regards,
Easify Team.
Absolutely pointless free version. It limits a very basic feature, which is price per variant, to the point that the free version is completely useless. Is like I'm offering a free car but with no wheels, engine or steering wheel.
Dear Ivy & Bark Store Owner,
Thank you for sharing your feedback. We genuinely apologize for any frustration you've encountered while using our app, and we're committed to finding solutions that meet your needs.
We understand your concerns about the limitations of our free version, especially regarding the price per variant feature. Our aim with the free version is to provide essential functionalities for merchants, while reserving more advanced features, like the option price feature, for our paid plans.
We acknowledge that from a merchant's standpoint, this feature may seem straightforward to implement. However, behind the scenes, our team invests substantial effort to ensure that it functions seamlessly with every order and transaction in your store. Additionally, ongoing updates are essential to ensure compatibility with Shopify updates and themes, adding to the complexity of maintaining this feature.
Despite these limitations, we strive to offer a generous free plan. Unlike many other product options apps, we do not restrict the number of option sets or impose limitations on the number of products or orders to which custom options can be applied. Additionally, features like conditional logic, typically exclusive to paid plans elsewhere, are accessible in our free version. Furthermore, we provide in-app live chat support to all users, irrespective of their plan, ensuring timely assistance whenever you need it.
We understand that our free plan may not fully meet your requirements, but we sincerely hope you'll reconsider and give our app another chance to serve you. Our team has reached out to you via email to gather more detailed feedback and explore potential solutions tailored to your store's needs. Please check your inbox and allow us the opportunity to connect and assist you further. We're here to listen and resolve your concerns to the best of our ability.
Best regards,
Easify Team.
The most garbage app, I immediately recommend you TO NOT USE THIS. You can't even save any Options Sets, it's actually a bug, with no live chat.
I'm telling you right now, litterally, there is no save button, so you can not even use this app properly. It takes you 30 mins to figure out the entire app is not functioning. Absolute garbage, waste of time, nasty, ugly design, doesnt even integrate into any themes or page builders, such as PageFly.
DO NOT even bother, trust me.
Hi,
We appreciate you taking the time to share your experience, and we're genuinely sorry to hear about your frustration. We believe there might be some misunderstandings, and we'd like to address them:
1. Save Button Visibility: The “Save” button is always visible on our new option set page (Screenshot: https://prnt.sc/VNU1HgqdNDHf). Please revisit the page, and you'll find it right here.
2. Live Chat Support: We provide live chat support for all users, both free and paid (Screenshot: https://prnt.sc/fYBqiWQMdoVd). If you didn't notice the live chat icon within our app, it might have been overlooked. Many users have successfully reached out to us for assistance through in-app live chat. Feel free to send us a message, and we'll be glad to assist you promptly.
3. App Usability: If you find our app challenging to use, please consult our comprehensive user guide at: https://easifyapps.com/product-options-docs/. Your insights are valuable, and we're open to any suggestions you may have for improving user-friendliness, features, or design.
4. Integration with Themes: Our app seamlessly integrates with Shopify themes; you can find detailed installation instructions in our guide at: https://easifyapps.com/docs/app-activation/. We assure you that embedding our app is a straightforward process.
5. Integration with Page Builders: While our app is compatible with popular page builder apps like PageFly, we are not currently listed as their official partner. As a result, our app may not appear in their suggested integrations. However, you can still integrate our app with PageFly through simple settings. For example, you can view this product page (https://easify-product-options.myshopify.com/products/wedding-dresses), which is a demo of a product page built with PageFly and includes our Easify product options.
We are committed to listening to user feedback and continuously improving our app. Your opinions matter to us, and we'd appreciate more details on any specific areas you think we can enhance.
Thank you for your understanding and for bringing your concerns to our attention.
Best regards,
Easify Team.
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UPDATES (03/04/2024): We tried contacting you via your personal email, but encountered an issue ("Address not found" on Gmail - Screenshot: https://prnt.sc/PEo0QWUMhnEw). Therefore, we sent our message through your website's contact form. Since your store seems incomplete and hasn't started selling, we're uncertain if you received our email. Kindly provide your active email for further assistance.