Easify Product Options Variant
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Content d'avoir trouvé cette application ! Utilisant un builder, j'ai eu quelques soucis avec la mise en page de mes options mais le service client, dont Lin, a pu m'aider. Le soucis a été résolu en 5min ! Je recommande à 100%.
Merci beaucoup pour vos aimables paroles concernant notre application Easify Product Options ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre application et que Lin a pu vous aider rapidement. Votre satisfaction est notre priorité absolue, et nous sommes heureux d'avoir pu résoudre votre problème rapidement. Nous vous remercions pour votre recommandation et avons hâte de continuer à vous servir !
Cordialement,
Easify Team.
Violette and Net with Easify are outstanding. Easify has the best customer service I have ever had the experience of working with. I was pushed for time with a product launch that I had to meet a deadline for and the Easify app was part of our strategy for the launch and they helped me get everything figured out extremely fast.
You can count on Easify! :)
Thank you so much for your fantastic review! We're delighted to hear that Violette and Net were able to assist you effectively, especially during such a crucial time. It's wonderful to know that Easify Product Options played a key role in your successful product launch. Your kind words about our customer service mean the world to us. If you need any further assistance or have more projects in the future, we're here to help. Thanks again for trusting Easify!
Best regards,
Easify Team.
Violette and the team have been great in sorting out some issues with my integration. Excellent product and excellent support!
Thank you for your wonderful review for Easify Product Options! It's awesome to hear that Violette and our team could help you with your integration issues. Your kind words about our product and support mean a lot to us. If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We're here to ensure you have the best experience possible with Easify. Thanks again for choosing our app!
Best regards,
Easify Team.
Very good apps, and the customer service helped me a lot
Thank you for your wonderful feedback! We're delighted to hear that you're enjoying the Easify Product Options app and that our customer service team was able to assist you effectively. Your feedback is incredibly valuable to us and motivates us to keep improving. If you ever need further help or have any questions, please feel free to reach out. We're always here to support you!
Best regards,
Easify Team.
Nice service, Nice function
Thank you so much for your positive feedback! We're thrilled to hear that you are enjoying both our customer service and the functionality of the Easify Product Options app. Your satisfaction is our top priority, and we're here to support you every step of the way. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your kind words!
Best regards,
Easify Team.
Une app complète et une équipe au top.
Easify a toutes les fonctions qui nous intéressent, et bien plus. Je n'ai pas d'autre expérience, mais celle-là est top, et elle fait partie des moins chères. C'est facile à prendre en main, intuitif. Sans aucun doute recommandable.
Réponse dans les 24h, ils ont le bon goût de dormir, donc ne vous attendez pas non plus à des réponses instantanées 24/24 si vous envoyez une demande en fin d'après-midi. Il faut juste prendre en compte le décalage horaire.
Merci beaucoup d'avoir pris le temps de partager votre expérience avec l'application Easify Product Options. Nous sommes ravis d'apprendre que vous trouvez notre application complète, facile à utiliser et économique.
Nous sommes également heureux que vous appréciiez le caractère intuitif de notre application et la valeur qu'elle offre. Vos retours nous motivent à continuer à améliorer notre service et à nous assurer que notre application répond à vos besoins.
Nous comprenons que nos délais de réponse peuvent être influencés par les différences de fuseau horaire, et nous apprécions votre patience. Soyez assuré que nous ferons toujours de notre mieux pour répondre à vos demandes dès que possible.
Si vous avez d'autres questions ou avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter. Nous avons hâte de continuer à vous soutenir ainsi que votre boutique.
Cordialement,
L'équipe Easify.
A game changer app that I couldn't recommend enough.
We needed an app that could provide multiple bundle options, mix and match, and inventory control all at the same time. Tried heaps of other apps until we found Easify. I must say their app features are so powerful and work perfectly for our needs.
The support from the dev team is impressive and second to none. They provided a solution to every question that I had and even customized the design for us on the product page, cart drawer and cart page to ensure a seamless shopping experience.
Thank you Hoa, Laura, Lin, Net, and Violette for your outstanding customer service!!
Thank you so much for sharing your experience with Easify Product Options app! It's truly rewarding to hear that our app has been a game changer for you and your business. It's great to know that we could provide solutions to all your questions and customize the design to ensure a seamless shopping experience for your customers. Thank you once again for choosing Easify, and please don't hesitate to reach out if you need anything else. We're here to help make your journey with Easify as smooth as possible!
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Awesome plugins with superb support
Thank you so much for your fantastic review! We're thrilled that you're enjoying the Easify Product Options app and our support team. Your satisfaction means the world to us! If you ever have any suggestions or ideas on how we can make things even better, we’d love to hear them. We’re always here to help and improve. Thanks again for your kind words and support!
Best regards,
Easify Team.
I went to the app to ask for help and Violette came online. She quickly fixed my issue and was very helpful in telling me how to use the app. I just added it tonight and was more than surprised to get help at 9pm at night. Thank you so much!
Thank you for your fantastic review and for taking the time to share your experience with our Easify Product Options app! It's amazing to hear that Violette was able to assist you promptly and effectively. Our team is dedicated to providing top-notch support whenever you need it, and it's great to know that Violette was able to help you navigate the app so smoothly. Your satisfaction is our priority, and we're here to help whenever you need it. Thank you again for your kind words and for choosing Easify!
Best regards,
Easify Team.