Easify Custom Product Options

Great app with many customization options. Works well for our handmade eyewear store. Looking forward to resolving a minor compatibility issue with another app through their support.

とても迅速で丁寧な対応に感動しました！ありがとうございました！

Been using this app for close to 2 years now. Works great for multiple use cases including allowing customers to add customer messages to orders, and selecting multiple order variants. Customer support is quick and responsive.

Option sets are great, loaded with fine features.

However it lacks some features which are very basic. We wanted a way to disable the option set if the product (without any variants) is sold. they have a functionality to hide option sets for 'Out of stock' products but not for 'Sold' products.
This is very basic requirement.

If you have a simple store with a few products, perhaps this app works. But if you manage dozens of products with complex options and depend on accurate pricing, be extremely careful.

We experienced constant issues combining Shopify's native options with Easify. Pricing would not display correctly, repeated patches were required, and after support began making changes, we started finding incorrect pricing and problems across other products. We have spent days troubleshooting and repairing issues and have finally given up.

Something we wish we had understood beforehand: once you commit to Easify, getting out is not as simple as uninstalling the app. We are now manually rebuilding dozens of options back into Shopify.

Most concerning, shortly after granting Easify's support team access to our store, an entire product page disappeared along with images from our library. We continue to discover additional missing images. We cannot confirm what caused this, but the timing is concerning enough that we have opened an investigation with Shopify to determine what happened.

One final piece of advice: don't just focus on all the positive reviews. Read the negative reviews first. Look at the problems other merchants have experienced and then decide whether you are still comfortable trusting the app with your store. We wish we had paid considerably more attention to those reviews before committing.

After 5 years of building our Shopify store, this has been one of the most frustrating app experiences we have had. We did request a refund for our purchase since we started to encountered major issues. We keep track of time spend correcting software issues and the hours spend on our overhead account attributed to Easify issues was at $1,473.00CAD as of today.

Unfortunately, we cannot recommend Easify. If you operate a complex store, proceed with extreme caution.

Outstanding, professional service from start to finish. From the very first message, the Easify team treated my store as if it were their own — responding quickly, communicating clearly, and working immediately to deliver a solution within hours. Their professionalism, courtesy, and respect never wavered, even across multiple exchanges. They answered every question honestly and patiently, and followed through until everything was working perfectly.

A special thank you to Tracy, Alice, Gigi, Anne, Chloe, and the entire development team — you were responsive, knowledgeable, and genuinely dedicated to making things right. It's rare to find a support team that combines this level of technical skill with such warmth and integrity.

If you're looking for an app backed by a team that truly stands behind their product and their customers, Easify is it. Grateful for the support that helped me get my store launch-ready. Highly recommended.

We had a tricky display issue caused by a missing closing tag in our theme. Suzy from the support team quickly identified the root cause and fixed the problem efficiently. The product options now load and display perfectly on our store. The app works great for my personalized custom hair accessories, and the support response is incredibly fast and professional. Highly recommend Easify Product Options for any Shopify merchant selling customizable items!

We had a rather specific mobile issue with our personalized products: everything worked perfectly on desktop, but the Add to Cart button stopped responding properly on mobile whenever Easify text options were involved.

I contacted the support team and honestly couldn’t have asked for a better experience. Hannie was incredibly sweet, patient and helpful, forwarded everything to the developers, and the issue was fixed unbelievably fast. We tested it afterwards on several different phones, everything is working perfectly again.

What I especially appreciated was how friendly and personal the whole conversation felt. I never had the feeling of receiving generic support replies. They really cared about finding the problem and getting our shop running properly again.

The app itself is already extremely useful for all our personalized products, but support like this makes it even better.

A huge thank you to Hannie, Thomas and the dev team. You absolutely made my day! 100% recommended.

Super application, assez facile d'utilisation et résultat agréable ( bonne UX) je l'ai utilisé pour ma collection de bijoux personnalisé avec des charms. Service client à l'écoute et bien rapide

We sell customized embroidered and custom printed apparel and home decor accessories so we need an app that offer different options and pricing. I am still in the website building and learning stage, but whenever I am stuck on something, their customer service had been there for me and helped me solve my problems and get me back working again. So far so good with the app, but their customer service is top notch. Thank you Kendle!