Easify Custom Product Options
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (1,235)
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評価順
I love that they give multiple extra options and the customer service was able to assist with my issues!
Thank you so much for taking the time to share your feedback with Easify Product Options app! It's great to hear that you're enjoying the options we provide and that our customer service team was able to assist you effectively with any issues you encountered. Your satisfaction is our top priority, and we're always here to help whenever you need assistance or have any questions. We look forward to serving you even better in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you once again for choosing our app!
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Very intuitive interface offered us all the adjustments to our shop we needed!
When we had a question about how to update product dropdown options onto packing slips, Lich helped me sort it out super quickly on the live chat!
Amazing :)
Thank you so much for taking the time to share your positive experience with Easify Product Options! Your kind words motivate us to continue delivering the best service possible. If you ever have more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you in the future.
Best regards,
Easify Team.
Easify has transformed my Shopify customization experience with its user-friendly interface. The standout feature is the exceptional customer support, especially from Hoa and Lin. They swiftly resolved an issue, showcasing expertise and efficiency. Overall, Easify is a must-have for seamless customization, backed by stellar support. Highly recommended!
Thank you immensely for taking the time to share your experience with Easify Product Options! Providing a user-friendly interface has been one of our top priorities, and we're delighted to know that it has made your experience smoother and more enjoyable. If you ever have any further questions, feedback, or need assistance, please don't hesitate to reach out. We're here to ensure your journey with Easify remains seamless and productive.
Best regards,
Easify Team.
Great App! Really enhances the visual appeal of my products to display the many options customers can choose from. And, their customer service is ridiculously fast and helpful. I've never had service like this...and I use several online/tech services.
Thank you so much for taking the time to share your experience with our Easify Product Options app! It's awesome to hear that you find it to be a valuable tool for enhancing the visual appeal of your products. Your kind words about our customer service team truly warm our hearts. We strive to offer fast and helpful assistance to all our users, and it's incredibly rewarding to know that our efforts are making a difference. Thank you once again for your glowing review. We are committed to continuously improving our app and services to meet your needs and exceed your expectations. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're here to help!
Best regards,
Easify Team.
The App really is true to their name, Easify product options. For our store, we needed an app limiting customers to choose between X and Y options for a feature.
Easify Product Options was the only app that allowed this quantity limit feature in checkboxes in a very simple way.
Moreover, their support is outstanding. We had a theme conflict that caused issues with quantity limit being implemented correctly, but their team responded immediately and resolved the issues in less than a day.
There's a good range of features for UI enhancements too, highly recommend this app.
Thank you so much for your wonderful review! It's amazing to hear that Easify Product Options has met your needs and that our support team was able to assist you promptly. We truly appreciate your recommendation and are here to help whenever you need us. Your satisfaction is our top priority!
Best regards,
Easify Team.
Sehr guter Support , app deckt alles was ich benötige.. bin sehr zufrieden
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns sehr, dass Sie mit unserem Support zufrieden sind und dass unsere App alle Ihre Anforderungen abdeckt. Ihre Zufriedenheit ist unser größtes Anliegen, und es ist ermutigend zu hören, dass wir Ihre Erwartungen erfüllen konnten. Wenn Sie weitere Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir stehen Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Easify Team.
Great support. Thanks
Thank you for your review for our Easify Product Options app! We're glad to hear that you're satisfied with our support. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Easify Team.
After searching for an app that combines two products into one, I finally found this one. The support was also able to help me with all my questions. Great app
Thank you so much for your fantastic review! It's great to hear that you found our app and that it meets your needs for combining products. Providing excellent customer service is very important to us, and it’s wonderful to know we’ve been able to help. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Thanks again for choosing Easify! We look forward to continuing to work with you and helping your business thrive.
Best regards,
Easify Team.
Really helpful support, Violette is fast and really friendly! And the app is just perfect for our needs and easy to set up.
Happy with Easify
Thank you so much for your fantastic review! It’s wonderful to know that our app perfectly suits your needs and was easy for you to set up. At Easify, we strive to provide excellent support and ensure our app works seamlessly for our users. Your positive feedback reassures us that we’re on the right track. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience possible. Thank you once again for your kind words and for choosing Easify!
Best regards,
Easify Team.