Easify Product Options Variant

Easify Product Options Variant

レビュー (644)

総合評価
4.9
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2024年6月18日

Excellent App. It makes a complex process easy to do. Very powerful. We were able to have some of our product options use the actual shopify product, which meant we could keep a track of stock. Support is excellent as well.

Nick Rivett Sport
イギリス
アプリの使用期間:2ヶ月
Easifyが返信しました 2024年6月20日

Thank you so much for your wonderful 5-star review! We're thrilled to know that you're enjoying our Easify Product Options app. Your positive feedback motivates us to keep improving and providing the best experience possible. If you have any suggestions or features you'd like to see in future updates, feel free to let us know. We're always here to help and make your experience even better!
Best regards,
Easify Team.

2024年6月10日

I highly recommend the team at Easify! They have been so helpful with the whole process of using their app. Additionally, they go above and beyond to ensure the app works well for you including any customisations you may need. I highly recommend them! Violette, Neo and Lin have been great in servicing our needs and we look forward to continuing working together.

Zen Shades
イギリス
アプリの使用期間:4ヶ月
Easifyが返信しました 2024年6月11日

Thank you so much for your wonderful review! Its amazing to hear that to hear that you've had such a positive experience with our Easify Product Options app and our team. We strive to go above and beyond for our customers, and your feedback is incredibly rewarding. We look forward to continuing our work together and supporting you with any customizations or additional needs you may have in the future. Thank you again for your recommendation!
Best regards,
Easify Team.

2024年12月8日

Wonderful app.Easy to set up. So much options. Best support team. Had some issues while setting up. They explained what to do and helped me solve some things while I’m not able to do. Thanks Anne, Hannie & Violette.

lines-of-jove
インド
Easifyが返信しました 2024年12月9日

Thank you for your kind review! We’re so happy to hear that you found Easify Product Options easy to set up and packed with features to suit your needs.

It’s also wonderful to know that our support team was able to assist you in resolving the setup issues you encountered. Providing clear guidance and hands-on help is something we strive for, and we’re glad we could make things easier for you.

If there’s anything else we can do to help, please don’t hesitate to reach out. Thank you again for choosing Easify Product Options to support your store’s customization needs!

Best regards,
Easify Team.

2024年5月10日

Easy to use. Have been using it for awhile, but realised that I had a problem with my product options and didn’t know what was wrong. I contacted support and Violette answered really quickly. She had a look and gave me directions on what I needed to do to fix the problem. I even got a copy of our conversation, so that I could follow the instructions. Love the app and the service. Problem all fixed in no time.

Joanna Thomas Art
オーストラリア
アプリの使用期間:9ヶ月
Easifyが返信しました 2024年5月12日

Thank you so much for taking the time to share your experience with our Easify Product Options app! Providing excellent service is at the core of what we do, and it's wonderful to know that we could resolve your issue effectively. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help! Thank you again for choosing our app and for your kind words.
Best regards,
Easify Team.

2024年12月9日

Top advisor

Wixono
フランス
アプリの使用期間:11日
Easifyが返信しました 2024年12月12日

Thank you so much for your feedback! We’re thrilled to hear that you’ve had a positive experience with our team. Providing top-quality support and ensuring that our customers feel well-guided and cared for is at the heart of what we do, so your recognition truly means a lot to us.

We’re committed to being there whenever you need assistance, whether it’s resolving an issue or helping you get the most out of the Easify Product Options. If there’s ever anything more we can do to support you or improve your experience, please don’t hesitate to let us know. Thank you for choosing our app, we’re excited to continue supporting your store’s success!

Best regards,
Easify Team.

2024年1月13日

Excellent app, great service and great communications! This app is the only one which offered the UI that I wanted but beyond that, it has a control panel that's far easier to use than any of its competitors, a demo site that's so good it should be used to demo how to make demo sites to other app makers AND the team are hugely responsive. There's live chat which gets answered FAST and they fix things FAST too, even on weekends. We had a very small conflict with the theme we were using (I'm going to blame the theme since this isn't the only app it's had issues with..) and this came up on a Friday. I assumed I'd have to wait until Monday for it to be fixed but no, Hoa got it fixed fast on Saturday.

HIGHLY recommended!

My Perfect Oasis
アメリカ合衆国
アプリの使用期間:12ヶ月
Easifyが返信しました 2024年1月14日

Thank you so much for taking the time to share your fantastic review! It's genuinely rewarding to know that our app met your expectations. We understand the importance of quick solutions, and we're committed to delivering excellent service, even on weekends. We also appreciate your understanding regarding the small conflict with the theme. We're always here to assist, and we're glad we could address the issue promptly. If you ever have further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

2024年8月5日

Great dev team to work with on any questions.

MPT Performance
アメリカ合衆国
アプリの使用期間:約1ヶ月
Easifyが返信しました 2024年8月6日

Thank you so much for your kind words and positive review! Our team is dedicated to helping you make the most out of Easify Product Options app, and we're always here to assist with any questions or concerns you may have. It's wonderful to know that our efforts have made a difference for you. Your feedback is incredibly valuable to us as it helps us continue to improve and provide the best possible service. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We're committed to your success and are here to support you every step of the way. Thank you once again for choosing Easify!
Best regards,
Easify Team.

2024年9月2日

nice cs

The Baking Chemist
マレーシア
アプリの使用期間:21日
Easifyが返信しました 2024年9月4日

Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our customer service. Providing excellent support is important to us, and it’s great to know that our team was able to assist you effectively.

If you ever have any more questions or need further help, please don’t hesitate to get in touch. We’re always here to ensure you have the best possible experience with the Easify Product Options app. Thank you once again for your kind words and for choosing our app!

Best regards,
Easify Team.

2024年7月26日

After searching for an app that combines two products into one, I finally found this one. The support was also able to help me with all my questions. Great app

FLYING HIGH - THE LABEL
ドイツ
アプリの使用期間:約18時間
Easifyが返信しました 2024年7月28日

Thank you so much for your fantastic review! It's great to hear that you found our app and that it meets your needs for combining products. Providing excellent customer service is very important to us, and it’s wonderful to know we’ve been able to help. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Thanks again for choosing Easify! We look forward to continuing to work with you and helping your business thrive.
Best regards,
Easify Team.

編集日:2024年4月19日

Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.

It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.

That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.

So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!

EDIT

Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.

We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.

I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.

They also offered an extension to the trial as a result as well so great eventual service.

All Jigsaw Puzzles
イギリス
アプリの使用期間:3ヶ月
Easifyが返信しました 2024年4月22日

Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.

With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.

It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.

Once again, thank you for choosing Easify Product Options!

Best regards,
Easify Team.