Easify Product Options Variant

Dear FromPicToArt Store Owner,
We sincerely apologize for the delay in providing you with the support you deserved. It's truly regrettable that there was a miscommunication within our team, resulting in us missing your last email. Please accept our deepest apologies for this oversight.

We've reached out to you via email to clarify the situation and address all your concerns regarding our app. Although we know that our response comes later than it should have, we genuinely hope that you would consider giving us another chance to make things right.

Your feedback serves as a vital reminder for us to continually improve our support procedures. We have already taken immediate steps to prevent such lapses from occurring in the future, so that we can serve you better.

Thank you for bringing this matter to our attention, and we look forward to the possibility of restoring your trust in us.

Best regards,
Easify Team.

Dear Mr. Paul,

First and foremost, we want to express our sincere apologies for the inconvenience you've experienced.

Please allow us to clarify that we did respond promptly to your feedback, merely minutes after receiving it via our contact form. Our team sent an email requesting additional information to better assist you. Regrettably, it appears that our communication might have been overlooked or filtered into your spam folder. Would you mind checking again your mailbox, including the spam folder, to ensure that our communication did not inadvertently escape your attention?

Regarding the issue with discount codes and add-on prices, we recognize our oversight in not effectively communicating this limitation to you and our app users. Although we mentioned the add-on price limitation in our user guide/documentation and suggested the use of the Add-on Product as an alternative solution (https://easifyapps.com/docs/add-on-prices-vs-add-on-products/), our communication fell short beyond the guide. Moving forward, we are committed to enhancing the visibility of app features, including a comprehensive overview of their pros and cons, ensuring that this information is easily accessible to all users.

Additionally, we take your feedback about the performance issue with custom options loading slowly on your product pages very seriously. Our team is actively working on optimizing the app to enhance option loading speed and overall performance.

We genuinely regret any negative impact our app may have had on your store, and we empathize with any frustration it may have caused. Our team is dedicated to rectifying the situation and enhancing your overall experience with our app.

If there's anything specific you would like us to address or improve, please let us know. We are more than willing to go the extra mile to meet your expectations. Your satisfaction is our top priority, and we believe that with your guidance, we can turn your experience around.

Could you kindly check your mailbox again for our initial response? We believe that a second look at our correspondence might help clarify any confusion.

Thank you for your time and consideration. We look forward to the opportunity to serve you better.

Best regards,
Easify Team.

Thank you so much for your kind words! We’re thrilled to hear that you find Easify Product Options app easy to navigate and that it meets your needs without requiring advanced technical skills. It’s also wonderful to know that Violette was able to provide the support you needed and made your experience a positive one.

If you have any more questions or need further assistance, please feel free to reach out. We’re always here to help! Thank you again for your feedback and for choosing Easify!

Best regards,
Easify Team.

Thank you so much for your kind review! We're thrilled to hear that our Easify Product Options app has helped you streamline your checkout process. Violette and the rest of our team are always here to assist you. If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
Easify Team.

Thank you so much for your glowing review! We're thrilled to hear that our Easify Product Options app has made such a positive impact on your store's product customization. Providing an intuitive and easy-to-use interface with a variety of customization options is exactly what we strive for, so it's fantastic to know that you find it valuable. We're also glad to hear that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, don't hesitate to reach out. Thanks again for recommending our app!
Best regards,
Easify Team.

Thank you so much for your kind words and for taking the time to share your experience with our Easify Product Options app! It's great to hear that you found our help support top-notch and responsive. Providing excellent customer service is one of our top priorities, and we're glad it made a positive impact on your experience. We truly appreciate your recommendation and we're here to assist you anytime you need it. If you have any further feedback or suggestions, please don't hesitate to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.

Thank you so much for your glowing review! Providing a seamless experience is always our top priority, and we're glad to hear that you found our support team helpful whenever you needed assistance. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Thank you again for choosing Easify Product Options app. We look forward to serving you in the future.
Best regards,
Easify Team.

Thank you so much for your fantastic review! We're thrilled to hear that our Easify Product Options app has met your needs and that you've found it to be a great solution for cross-linking products. Providing quick and effective support is a top priority for us, so it's wonderful to hear that you've had a positive experience with our development team. If you ever have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Easify Team.

Thank you so much for taking the time to leave such a wonderful review for our Easify Product Options app! Providing excellent customer service is one of our top priorities, so we're delighted to know that you've had a positive experience with our support team. We're always here to help and to ensure that any issues are resolved quickly and efficiently. If you have any further questions or feedback, please don't hesitate to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.

Thank you so much for taking the time to leave such a glowing review for our Easify Product Options app! It's amazing to hear that you're enjoying the solid performance and quick support that we strive to provide. We're honored that you're considering switching your stores over to our app. If you ever need further assistance or have any feedback, please don't hesitate to reach out. We're here to ensure your experience with our app remains exceptional. Thanks again for choosing us!
Best regards,
Easify Team.