Easify Custom Product Options

We installed Easify to manage product options without creating variants and used it for several months. The interface was user-friendly, but the app caused major problems on both the technical and operational side.

1. Checkout bug: option pricing not applied with discount codes

When customers applied discount codes, the extra charge for selected options was removed from the final total, even though the option appeared as selected in the order. This led to orders going through with €0 extra — a critical bug that caused real financial loss.

2. Confirmed performance drop (before/after tests)

We ran multiple Lighthouse audits before and after uninstalling the app:
• Product page (desktop): went from 46 → 95
• Product page (mobile): 22 → 46
• Home page (desktop): 63 → 74
• Home page (mobile): 85 → 95

These results were consistent across several runs.
No other change was made between the tests besides removing Easify — which confirms the app had a measurable impact on page speed.

3. Limited dev availability despite “24/7 support”

While replies were polite and courteous, basic questions like “Where is tracking configured?” or “How to fully uninstall?” could not be answered in real time. We were told the dev team would respond in 6–10 hours, due to their time zone.
This does not meet the expectations of true 24/7 technical support — especially for stores based in Europe.

Final response from Easify

They confirmed the app uses Shopify’s extension system, does not inject tracking scripts, and that no manual cleanup is needed after uninstall. That’s appreciated — but came too late, after real losses and slowdowns.

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Summary:
The app has potential, but for us, it caused lost revenue, degraded performance, and long delays in support. It may be suitable for simple setups, but if your store is sensitive to speed and operational stability, use with caution.

Clove me atendió muy atentamente y un servicio rápido, soluciono mi problema en muy poco tiempo.

Their support team has been so prompt and helpful each time I reached out. Especially Lich! Thank you!

è tutto molto bello

I've had an issue with the app but the team (specifically Mari and Anne) resolved it very quickly. I like the app so far too!

Very helpful so far :-)

its working really well. just the one little step of adding your chosen personalisation has made a world of change to my orders. and adding the text to my orders is the best bit.

Hannie was very patient and helped me a lot

Great app and customer service. Mari responded to me quickly with an issue I had about tracking inventory for add-on options and she solved it.

We've had a fantastic experience using Easify Product Options. The app offers exactly the features we need to customize our product options. What truly stands out, though, is the support team — they are incredibly responsive, friendly, and always willing to help. Every time we reached out with a question or needed assistance, they responded quickly and went above and beyond to make sure everything worked perfectly. Highly recommend this app and the amazing team behind it!