Easify Custom Product Options
Voldoet aan onze hoogste normen voor prestaties, ontwerp en integratie. Lees meer Opent in een nieuw venster
Recensies (2.800)
Verfijnen
-
Op beoordeling
SO BAD I ENDED UP MAKING MY OWN APP
The app doesn't show up, so I lost money on my orders as the options needed to be add-ons. i had to honour my customers. They never compensated but fixed the problem which is whatever HOWEVER
I ended my yearly plan, i paid for a full year but only used for 2 month. and i wasn't able to retrieve any of my data. I had written a help guide for my customers, which I now can't open to get the data, even tho it's my data. They give you no warning for access or that the access would end as soon as you cancel. I tried to get them to give me 1 day access or give me the data, and they have refused and want me to pay for the plan just so i can get the data, even tho i already paid for the rest of the year.
I ended up building my own variant app because I don't like how their app looks and trhey refused to give me the div to custom make it myself. every lil change they have to do for how it looks. t
Dear Serenity Art & Homes,
First of all, please accept our sincerest apologies. On behalf of my whole team, I'm truly sorry to hear about your experience, and I appreciate you taking the time to share your honest feedback.
Regarding the missing options, after reviewing your support history, we found that this only occurred with an order placed through the Shop App. As previously explained, Easify Product Options currently supports the Shopify Online Store sales channel, so options aren't available for orders placed through Shop App.
About your data, we understand your concern. While losing access after uninstalling an app is the standard behavior, your data was retrieved by our team upon request. If you still need it, simply reply to our support email and we'll be happy to prepare it for you.
Regarding the UI customization, we're sorry we couldn't meet your expectations. It wasn't that we were unwilling to help, we simply don't have a complete list of all HTML classes available to provide. Whenever possible, our team is always happy to assist merchants with custom styling requests directly.
We'd also like to clarify that we're always happy to review and process refund requests when merchants reach out to us. We completely understand that every app won't be the right fit for every business. If you still have any concerns about your subscription, refund, or data, please reply to my email and we'll do my best to help.
Thank you again for your feedback. We truly appreciate it and hope to have the opportunity to make things right.
Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible
Dear boss of Woodward Home,
We're sorry to hear that your experience didn't meet your expectations.
First of all, we'd like to sincerely thank you for using Easify Options since March and for giving our app a try during that time.
After reviewing your previous conversations with our team, we understand that your concern was related to product configuration and pricing behavior for custom dimensions and glass type selections. We recognize how frustrating it can be when the cart behavior does not match your expectations, especially for products with complex pricing and configuration logic.
Our team did spend considerable time investigating the issue and trying to identify the root cause based on your setup. While we regret that we weren't able to provide a solution that met your requirements, we appreciate the feedback you've shared, as it helps us continue improving both the product and our support process.
We're glad you've found an alternative solution that works for your business, and we genuinely appreciate the time you've spent with Easify over the past few months.
We wish you and your business continued success moving forward.
Best wishes,
Easify team
Same as other negative reviews, app looked good for building custom fields, didn't work. Basic personalization text as a simple as "name" was not passed on into the order details. Support quoted 24-48 hours for custom fix in my theme (normal free Shopify theme) and then didn't do anything. Ruined two real orders.
Dear Slightly Off Brands team,
We're very sorry to hear about your experience and the impact this had on your orders.
After reviewing your case, we found that the issue was related to the Quick Add functionality in your theme. Orders placed through the Quick Add flow were bypassing the standard product page flow where the option data is normally collected and attached to the order, which resulted in the personalization details not being passed through as expected.
We understand that from your perspective, the most important thing is that the personalization information should have been captured correctly, and we're sorry that this issue affected real customer orders.
We're also sorry that we were unable to deliver the custom theme adjustment within the timeframe you expected. We understand how disappointing that was, especially when you were waiting for a resolution.
Feedback like yours helps us identify situations where theme-specific behavior can affect the app's functionality, and we've shared this internally so we can continue improving both our product and support process.
Thank you for giving Easify a try, and we sincerely wish you the best with your store moving forward.
Best wishes,
Easify team
We had a very disappointing experience with Easify.
We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead.
To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy.
Despite this, they made changes directly to our live production theme.
Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page.
From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.
Dear customer,
Thank you for being a loyal merchant across multiple stores, that trust means a great deal to us, and we're truly sorry about what happened with this store - Les Échiquiers du Roi ™.
We understand how serious the impact was: your live store was affected, your personalization button was broken. This is not the standard we hold ourselves to, and we take full responsibility.
The moment you reported this to our team, we fixed it immediately and we’re glad you confirmed everything was resolved. We know that doesn’t erase the frustration of having your live store impacted in the first place, and we understand an apology only goes so far.
That said, if there is anything else on your mind or any lingering concern you’d like to talk through, we’d genuinely welcome the chance to connect. We’re always here.
Best wishes,
Easify team
The quality of customer service is very poor, especially from Clove.
Dear MyLoverDoll team,
Thank you for taking the time to share your feedback and for continuing to use our app.
We're sorry to hear that your experience with our customer service, particularly with Clove, did not meet your expectations.
While we understand that we cannot change the experience you've already had, we would like to clarify one point. Our team primarily provides support in English, and in your case, communication was conducted through translation. Because we do not have dedicated native Chinese-speaking support agents, some messages may have sounded unnatural or may not have conveyed our intentions as clearly as we hoped.
However, please know that we genuinely care about our customers and always do our best to provide assistance as quickly and thoroughly as possible. Any communication challenges were never a reflection of how much we value your business.
We also noticed that you are still using the app, and we truly appreciate your continued trust. If there are any unresolved issues or if you encounter any difficulties in the future, please don't hesitate to reach out to us. We'd be grateful for another opportunity to assist you and improve your experience.
Thank you again for your feedback. It helps us continue improving both our service and the support experience for all merchants.
Best regards,
The Easify Team
There is a steep learning curve and the options are super confusing. I found Zepto a better choice.
Dear customer,
Thank you for taking the time to share your feedback, we’re sorry to hear the experience didn’t meet your expectations.
We understand that a steep learning curve can be genuinely frustrating, and we take that seriously. Our goal is to make the app as intuitive as possible, and comments like yours help us see where we’re falling short.
If you’re open to it, we’d love to hear more about which options felt confusing, specific feedback would go a long way in helping us improve for merchants like you. You can reach us directly at our support channel anytime.
We’re glad you found a solution that works for you, and we wish you all the best with your store.
Best wishes,
Easify team
The app is alright and works good in preview, but it get all cramped up in my theme and doesn't work.
The support and dev team don't do anything in over 24 hours on a regular workweek which is incredible slow. No customer service at all.
UPDATE: The support did a temporaryfix that broke after 1 setting
Dear ClipCam,
Thank you for your feedback, and we sincerely apologize for your experience.
Regarding your case, our team actually provided an updated fix within a few minutes directly in the support chat. However, it seems that we may not have been able to reconnect with you afterward, and we’re very sorry if this caused any misunderstanding.
We also understand your concern about the temporary fix. If the issue came back after a setting change, we truly wish you had reached out to us again, we would have continued working on it and ensured a more stable solution for your theme.
We genuinely want to make the app work properly for you. If you're still open to it, we would really appreciate another chance to support you and resolve everything completely.
Please feel free to contact us anytime, our team is ready to assist you.
Best wishes,
Easify team
I don’t understand how this app got its rating. Since day one of using it, I’ve run into all kinds of bugs, and it has already cost me **hundreds of dollars**.
Even now, the bugs are still happening. There’s one issue that has been “in progress” for **at least four days** and still hasn’t been fixed.
Their support is a complete waste of time. If you’re thinking about trying this app, my advice is: **don’t waste your time.**
Too difficult to install. Support is non existent
Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user.
Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.
Dear MadeByHand,
Thank you for your feedback, and we sincerely apologize for your experience.
We’re truly sorry that the app did not work reliably on your store, especially with the crashing and unsaved changes. We understand how frustrating this must have been, particularly after you had a positive impression of the app at the beginning.
At the time of your report, we were unable to detect the issue on our system, and we sincerely apologize. We should have investigated more thoroughly instead of concluding too quickly, that was our mistake.
We really appreciate that you initially found value in our app, and it means a lot to us. If you’re ever open to giving us another chance, we would be more than happy to take a closer look, work directly on your store, and ensure everything runs smoothly for you.
Thank you again for your honest feedback, it helps us improve.
Best wishes,
Easify team
