Easify Custom Product Options
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Good support
God Near UNUSABLE -
You cannot save the simplest the edit or revision without waiting 10 mins - refreshing - and then doing it again.
Every time I use this app (when it works its good) I end up wasting an entire 10 hours to make one subset
Dear Healthy Homes Atlanta,
We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right.
Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely.
Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs.
With sincere apologies and a commitment to helping,
The Easify Team.
Uninstalled this App and still charging?!
They were unable to make it compatible to Pagefly Pagebuilder - even after paying for the programming service.
It left a mess - so we had to uninstall it. Yet they are still charging the monthly fee?
We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible.
We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue.
Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can.
Best regards,
Easify Team.
UPDATED REVIEW
Since my initial review I have had a poor experience with the Easify app. After weeks of troubleshooting a basic function of the app, having my case passed around 3 or 4 agents, the dev team has given up trying to solve my issue (when an add-on was deleted from the cart, its monetary value stayed behind in the cart, creating an incorrect and misleading total). Unfortunately, after much work has already taken place, I have deleted the app before I was ever able to make it live and requested a refund.
I gave the dev team as much time (weeks) and support as I could, but ultimately the app doesn't seem ready for all customers if it can't perform a basic function like being able to delete add-ons from the cart without issue. Support team tried their best, but their devs let them down.
Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you.
We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day.
If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify!
Best regards,
Easify Team.
This app will affect the display of prices on the website. It will take 1-2 days to fix it. Objective evaluation.
Dear Petsonalise Store Owner,
We're truly sorry that the issue with the price display caused trouble for your store. We understand how important it is for everything to work smoothly, especially when it comes to something as critical as pricing.
As soon as we saw your feedback, we reached out to you directly and did our best to resolve the issue as quickly as possible. Our team always takes feedback seriously, and your situation was no exception. We're grateful you gave us the chance to step in and help.
We hope that things are now working well on your end, and if there’s anything else you need, even small adjustments or questions, we’re just a message away.
If you feel that your experience with the app and our support has changed for the better, we’d deeply appreciate it if you would consider updating your review. Reviews can be a powerful way to help other merchants discover tools they can trust, and hearing that we were able to make things right would truly mean a lot to our team.
Thank you again for giving Easify Product Options a try, and for the opportunity to support you.
Best regards,
Easify Team.
While Easify’s customer support is exceptional, unfortunately, that doesn't make up for the fact that the application itself is highly unstable, filled with critical bugs, and simply not reliable for a professional e-commerce store.
For over two months, I have been in a constant back-and-forth with their team, reporting issues that they would fix, only for even more serious bugs to appear. I genuinely felt like I was acting as a tester for their app, rather than using a fully developed and stable product.
At one point, I was even willing to remove my purchased and installed Shopify theme, believing that the excessive bugs were due to a compatibility issue with Easify. However, after switching to another app, all issues were resolved, proving that the root problem was indeed Easify’s unstable core functionality.
Major Bugs Encountered (Critical for User Trust & Store Credibility)
Severe pricing and cart issues that make the store look like a scam
* The price displayed on the product page does not match the price in the cart.
* The cart shows a total of zero, even when products are added.
* The "Add to Cart" button gets stuck on a loading loop, preventing purchases.
* The cart total sometimes remains even when all products are removed.
* The cart counter in the header does not match the actual cart quantity.
Checkout & Ordering Issues
* Custom options do not appear in the cart for products with a minimum order quantity.
* The Edit button for cart items does not appear, even though it's enabled.
Unwanted & Broken Display Elements
* The wholesale pricing table appears on pages where it shouldn’t.
* Discount text appears in the cart for products that don’t have discounts.
* Custom options appear as standalone products in “You may also like” and “Recently viewed” sections.
Inconsistent UX After Clicking "Add to Cart"
* On some pages, a pop-up modal appears instead of a redirect to the cart.
* On others, the button remains stuck on loading and never adds the product.
Dynamic Pricing & Custom Options Failing
* Product prices do not update dynamically when Easify add-ons are selected.
* Wholesale pricing table disappears on some product pages.
I tried everything to make this work. I invested time, patience, and effort, thinking the bugs would eventually be resolved, but every fix led to more issues. In the end, I had to switch to another app and redo my entire setup because Easify simply wasn’t stable enough.
If you need a reliable, bug-free solution for product customization, I strongly do not recommend this app. It’s a nightmare to maintain, and the risks of it breaking your store are simply not worth it.
Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store.
Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way!
Best regards,
Easify Team.
BEWARE!!!!!
This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail.
1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost.
2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers.
3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients.
4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again.
5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean.
Final verdict, avoid this app before you make commitment in it.
Dear Line & Stitch Owner,
We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store.
For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users.
Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you.
We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding.
Best regards,
Easify Team.
I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.
Dear Waycap INC Store Owner,
It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants.
For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way.
We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions.
Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you.
Best regards,
Easify Team.
I was using paid version of this app. The file upload started injecting a long url link with their app information on my checkout page where the file name should be. Huge privacy issue and confusing for my customers. Their support said it's not their problem to fix, it's Shopifys. Took 3 days of them not understanding English or my problem to tell me they won't fix it. I'm leaving Shopify as support for Shopify apps is terrible and developers in other countries don't understand English or fix their broken apps.
Hi Pet Bestie Store Owner,
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you’ve faced with the Easify Product Options app. We truly value your input and are genuinely disappointed that our previous attempts to address your needs haven’t fully met your expectations.
Please understand that there are certain limitations within Shopify that restrict our ability to customize the checkout page fully. We’re always striving to find solutions, but these constraints can make it difficult at times. We encourage you to explore our other product options apps as they may have similar limitations due to the platform's framework.
I also recognize there may have been some misunderstandings during our discussions, and I apologize for any confusion that caused. We’re committed to improving our communication and ensuring clarity moving forward.
We would greatly appreciate the opportunity to continue working with you. Our Product Owner has reached out to clarify your issues and to discuss the best possible solutions we can provide. Your satisfaction is important to us, and we genuinely want to make things right.
Thank you for considering our request, and we hope to hear from you soon.
Best regards,
Easify Team.
This is the worst app I have ever used in my life. All the time I spent setting up this app feels like a complete waste. So many errors—literally dozens of them. Even the basic functions don’t work. Today, my customer made a payment, but the options I set through this app were not reflected during checkout, so I had to send the product at a loss. I can’t believe such a ridiculous situation is happening! And when I tried to report this critical error, I couldn’t even access the app. This is by far the worst, absolutely the worst service I’ve ever experienced.
Dear NYC Bouquet Delivery Store Owner,
We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you.
Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues.
Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished.
We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider.
We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app.
We look forward to hearing from you.
Best regards,
Easify Team.
the UI is crap, but works... until you realize you can only export your orders with the top plan...
Hi Csinosan Store Owner,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you did not have a positive experience with our app’s UI and the order export feature. Our support team did attempt to reach out to you personally to help resolve any issues, but we did not receive a reply. In case our message didn’t reach you, we want to clarify a few points:
1. Why order export with options is limited to our paid plan:
Shopify, by default, doesn’t allow third-party apps to include custom option details in the standard order export. To get around this limitation, we had to develop our own specialized order export function so you can access complete custom option information, something default Shopify export would otherwise leave out. Although it may seem simple, it does require significant development and ongoing maintenance to work seamlessly.
Many similar product options apps don’t offer this feature at all and often suggest using a separate specialized order export app, which can also incur additional costs. With Easify, you can get both product options and an order export feature in a single solution, which can be more convenient and help avoid potential app conflicts.
2. More value in our paid plans:
Beyond the order export functionality, our paid plans unlock a range of valuable features designed to enhance your store’s performance. For instance, our new Premium plan introduces an advanced Product Personalizer, offering live previews of selected options directly on product images. This feature helps customers visualize their choices, improves user experience, and can boost conversion rates significantly. Given the products in your store, this functionality could be extremely beneficial.
We hope you’ll reconsider giving Easify a chance in the future. If you decide to return or if there’s any other issue you’d like us to address, please don’t hesitate to get in touch. We’d love the opportunity to assist you and provide the best experience possible. We truly appreciate your feedback and stand ready to help if you choose to work with us again.
Best regards,
Easify Team.
Absolutely fantastic support. super quick to reply and action! very pleased with this app and the support. thank you
Mari ma aider parfaitement !
Liv was super quick in helping me get my settings correct to get the functionality I needed!
A huge thank you to Hannye from Easify Options for her outstanding support and genuine kindness.
Her professionalism, responsiveness, and positive attitude made everything smooth and enjoyable from start to finish.
It’s rare to come across someone so competent and sincerely caring. Thank you for everything, Hannye! ✨
Works very well, and the team are so helpful
I am happy how Liv helped me setting up app features.
Fantastic app that works perfectly. What truly sets this apart is the exceptional customer service. The team is incredibly efficient and competent, the best I've experienced. Any issues are resolved in minutes. Highly recommended!
good
Anne, Daisy, Violette, Hannie, Charles, Liv helped me a lot! Also thank you to developers too!
Vielen lieben dank für diese tolle App, der Kundendienst ist einer der besten die ich die letzten Zeit hatte. Innerhalb 15min war mein Problem behoben DANKE DANKE DANKE <3
Mari from the support team really helped me! Super kind, professional and really knows her job! She helped me both with the dev team and a guide that solved one of the issues that i had :)
Excellent module !
Le service support réponds toujours rapidement et trouve souvent la solution.
Bravo à vous.
Very fast support response and easy to understand instructions! As a Shopify newbie this is really a gamechanger!
Tracy was awesome in supporting me with a challenging issue. Her response was fast and she is super knowledgable. I'm just getting started on Shopify and they are making it easy to build my site just the way I want it!
I really like how this app is made. They make it easy to integrate a from into your shop with ease.
Lich, was able to assist me with conditional logic as well and was very prompt in their responses
Liv) desteği 10 numara çok memnun kaldım
Very good experience with App working . And very good support from team specially from lin
The app is easy to understand and edit. The support is amazing they helped me and solved the problem in a short matter. Lin was my support, she helped me to solve the problem. She was very kind and helpful. Recommend everything!
This app is excellent, and the support team is both wonderful and helpful.
简单好用
非常感谢您抽出宝贵时间分享对 Easify Product Options 的反馈！得知您觉得我们的应用简单好用，我们感到非常高兴——这正是我们努力为用户带来的体验。
我们的目标始终是帮助像您这样的商家，轻松创建强大而灵活的产品选项，无需繁琐操作。看到我们的应用能够满足您的期望，我们感到无比欣慰。您的反馈不仅鼓舞了我们的团队，也能帮助其他商家更有信心地选择我们的应用来服务他们的店铺。
如果您今后有任何疑问、遇到问题，或有新的功能建议，欢迎随时与我们联系。我们一直在不断优化产品，也非常期待听到您更多的想法。
此致，
Easify团队
Easy to use and understand , support team also very helpful in guiding me in solving some issue .
Quick response with ready made solution .
Thank you for sharing your experience! We're really happy to hear that you find Easify Product Options easy to use and understand. Our goal is to make product customization as seamless as possible, so it’s great to know that the app has been working well for you.
We also appreciate your kind words about our support team. Helping our users find solutions and get the most out of the app is always our priority, so we’re glad we could assist you.
If you ever have any questions or need further support, please don’t hesitate to reach out. We’re always here to help and improve your experience in any way we can.
Best regards,
Easify Team.
The app work well with lots of options available. Customer service is always helpful and quick response. Shout-out Anne.
Thank you for your kind words about Easify Product Options! We’re happy to hear that the app has been working well for you and that the options have been helpful for your needs.
We’re also glad our support team has been able to assist you promptly. Anne will be thrilled to know she made a positive difference! If there’s ever anything we can do to make your experience even better, feel free to let us know, we’re always here to help.
Thanks again for sharing your feedback, it’s truly appreciated!
Best regards,
Easify Team.
I got helped by Lich. This employee is very supportive. Thank you for your great service!
Thank you so much for your kind feedback about the Easify Product Options app! We’re delighted to hear that Lich provided you with the support you needed and made your experience a positive one. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out, we’re always here to help. Thank you for choosing Easify Product Options, and we’re excited to continue supporting your store’s success!
Best regards,
Easify Team.
Not only is it one of the best apps i ever used but the support and customization is incredible ! i highly recoomend it !
Thank you so much for your kind words and recommendation! We’re so glad to hear that you’ve had a positive experience with the Easify Product Options app and that our support and customization options have been helpful for your store.
We’re also excited to let you know about our recently launched Product Personalizer - Live Preview feature. It allows your customers to see real-time updates as they customize their options, making their shopping experience even more engaging. We’d love for you to give it a try and share your feedback. You can find the setup guide here: https://easifyapps.com/docs-category/product-personalizer/.
Your support means a lot to us, and we’re here to assist with anything you need as you continue using the app. Thank you again for choosing Easify Product Options!
Best regards,
Easify Team.
These guys know their job, very fast support and a great app
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the Easify Product Options app and our support team. Your feedback motivates us to continue improving and delivering a reliable and user-friendly app.
If there’s ever anything more we can assist you with or if you have suggestions for enhancing the app, don’t hesitate to reach out – we’re always here to help.
Thank you for choosing Easify, and we look forward to supporting your store’s success!
Best regards,
Easify Team.
Easy to use app and their customer support was incredible. Lich went above and beyond to customize the app for me!
Thank you so much for your kind words! We’re thrilled to hear that you found Easify Product Options easy to use and that our customer support team, especially Lich, made a positive impact. Providing personalized support is something we strive for, and your feedback means a lot to our team.
If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re always here to ensure you get the most out of Easify Product Options. Thanks again for sharing your experience and for choosing our app!
Best regards,
Easify Team.
Charles was a great help!!! Very thorough and stayed with me until my problems were solved
Thank you so much for your feedback! We’re thrilled to hear that Easify Product Options has been helpful for you and that Charles provided the thorough support you needed.
We appreciate your kind words, and they mean a lot to our team. If you ever have more questions or need further assistance, please don’t hesitate to reach out, we’re always here to help. Thanks again for choosing our app!
Best regards,
Easify Team.
I wish to express my gratitude and appreciation for the exceptional customer service provided, particularly by Lin, who responded to my concerns with patience and made every effort to address my issue.
Thank you so much for your kind words! We’re truly grateful to hear that Lin’s support made a difference for you. Providing patient and attentive assistance is something we strive for, and it’s wonderful to know that Lin was able to address your concerns with such care.
Your appreciation means a lot to our team, and we’re here whenever you need further assistance. Thank you again for choosing Easify Product Options, we’re happy to have you with us!
Best regards,
Easify Team.
Thank you so much for the 5-star rating! We really appreciate your support and are delighted to know that you’re enjoying your experience with Easify Product Options. Your positive feedback encourages us to keep striving for excellence and delivering the best possible service.
If you ever have any feedback to share or need assistance with anything, please don’t hesitate to reach out. We’re always here and happy to help. Thanks again for choosing our app!
Best regards,
Easify Team.
great help
Thank you for your feedback on the Easify Product Options app! We’re glad to hear that our team was able to provide the help you needed. Your satisfaction is important to us, and we’re always here to support you.
If there’s anything else we can assist you with or if you have any feedback to share, please don’t hesitate to reach out. We appreciate your trust and are always happy to help.
Best regards,
Easify Team.
Dịch vụ tốt, support Anne hỗ trợ nhiệt tình
Cảm ơn bạn đã chia sẻ đánh giá về app Easify Product Options! Chúng tôi rất vui khi biết rằng bạn hài lòng với dịch vụ của chúng tôi và nhận được sự hỗ trợ tận tâm từ Anne. Việc đảm bảo khách hàng được hỗ trợ nhiệt tình là ưu tiên hàng đầu của chúng tôi, và phản hồi của bạn thực sự là động lực để chúng tôi tiếp tục cố gắng.
Nếu bạn cần thêm hỗ trợ hoặc có bất kỳ góp ý nào, đừng ngần ngại liên hệ với chúng tôi nhé. Chúng tôi luôn sẵn lòng giúp đỡ!
Trân trọng,
Easify Team.
Lin solved my issue quickly. Nice app!
Thank you so much for sharing your experience! We’re thrilled to know that Lin could quickly assist you with your issue - providing reliable and efficient support is something we’re committed to with every interaction. It’s wonderful to hear that you’re enjoying the Easify Product Options app, and we’re glad it’s meeting your needs.
Our team is dedicated to making your experience as seamless as possible, so please don’t hesitate to reach out if there’s anything else we can do to enhance your journey with Easify.
Thank you again for choosing our app and for your thoughtful feedback!
Best regards,
Easify Team.
Very useful app and reasonably priced. Customer service very responsive and helpful. Highly recommend it
Thank you so much for your kind review! We’re thrilled to hear that you find the Easify Product Options app both useful and well-priced. Providing responsive and helpful support is a top priority for us, and it’s wonderful to know we’ve met your expectations.
Your recommendation means a lot, and we’re here anytime you need assistance or have new ideas to explore. Thanks again for choosing Easify to support your store’s journey!
Best regards,
Easify Team.
Anne was great! Very helpful and quick to respond. Offered a video to walk me through the issue I was having. Knew exactly how to fix it and what I needed to do. Fantastic support.
Thank you so much for sharing your experience! We’re delighted to hear that Anne was able to provide such effective support and guide you through your setup with a video walkthrough. Knowing exactly what’s needed to resolve issues and being able to share that knowledge quickly is something we value highly, so it’s great to know that Anne made the process smooth for you.
If you need any further assistance or have more questions in the future, our team is here and happy to help. Thank you again for your kind words!
Best regards,
Easify Team.
I recently had the pleasure of working with Karina, and I can’t say enough good things about my experience! From the moment I reached out, she was incredibly welcoming and genuinely eager to help.
Karina took the time to listen to my concerns and address each one thoughtfully. Her knowledge and expertise were evident as she guided me through the process, making everything feel so much easier. She was patient and never rushed me, ensuring I felt confident in my decisions.
What really stood out was her positive attitude; it made the entire experience enjoyable. It’s rare to find someone who combines professionalism with such a warm and friendly demeanor.
Thanks to Karina, I got all the help I needed and left the interaction feeling valued and supported. I highly recommend her to anyone in need of assistance—she truly is fantastic!
Thank you so much for taking the time to share your experience with the Easify Product Options app! We’re really pleased to hear that Karina was able to provide you with the support you needed. It’s wonderful to know that her welcoming attitude and willingness to listen made a positive impact during your interaction.
We appreciate your kind recommendation, and we’ll make sure to share your thoughtful comments with Karina. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Easify Team.
I had a few questions about getting dialed in and Lich did a great job getting things sorted out for me.
Thank you for sharing your feedback! We’re glad to hear that Lich was able to help answer your questions and get everything sorted out for you. Our team at Easify Product Options is always here to assist, and it’s great to know you had a positive experience.
If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We’re happy to help anytime!
Best regards,
Easify Team.
Hannie is a very good technical support, she helped me and we fixed my issue in less then 10 min. I really recommend them
Thank you for your kind feedback! We’re glad to hear that Hannie was able to assist you quickly and effectively in resolving your issue. Our team aims to provide helpful support, and it's nice to know we could meet your needs.
We appreciate your recommendation and are always here to help with any questions or concerns you may have in the future. Your satisfaction is important to us, and we look forward to supporting you!
Thank you again for choosing our Easify Product Options app!
Best regards,
Easify Team.
Lich was so helpful. She helped me with something i've been struggling with for days now. Very happy with the service and app is great too!
Thank you so much for your kind feedback! We’re thrilled to hear that Lich was able to help you resolve something you had been struggling with. It’s always our goal to provide excellent support, and we’re glad that her assistance made a positive difference.
We’re also happy to know that you're enjoying the Easify Product Options app! If you ever need further assistance or have any questions, please don’t hesitate to reach out. We're here to help!
Thanks again for choosing Easify!
Best regards,
Easify Team.
Great help from Violette!
Thank you for sharing your feedback on our Easify Product Options app! We're thrilled that Violette was able to provide the support you needed. It's great to hear she made such a positive impact on your experience.
If you have any other questions or need assistance in the future, feel free to reach out. We're always here to help!
Best regards,
Easify Team.
The app is complex to use and not very intuitive. We couldn't setup the options as needed. The text field didn't work correctly.
Dear Catzzzy Store Owner,
We deeply apologize for the difficulties you’ve faced in setting up Easify Product Options. We understand how frustrating it must have been to not get the results you expected, and we sincerely regret that we couldn’t provide the right guidance when you first reached out.
Our Product Owner has carefully reviewed your requirements and has personally reached out via email with a more tailored solution, including a Demo to help you better visualize the correct setup for your store. We’re more than happy to assist you in setting everything up if you agree with the proposed solution.
We understand that the app may feel complex at first, but we’re here to simplify things for you and provide hands-on support every step of the way. We truly hope you’ll give us another opportunity to assist you.
We look forward to hearing from you and improving your experience.
Best regards,
Easify Team.
Great little app,easy to set up, best i have found, just installed it had to get support to find something i got Violett and she was great quick and polite. Great little app,Great Support, Recommend yes
Thank you so much for taking the time to leave this wonderful review! We’re thrilled to hear that you found our Easify Product Options app easy to set up and that it stands out as the best one you’ve come across.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more questions or need further assistance as you continue using the app, please don’t hesitate to get in touch – we’re always here to ensure everything runs smoothly.
Thanks again for choosing Easify and for your kind words!
Best regards,
Easify Team.
Not so good. Option name is distorted in cart, why "Good" turned into %22Good%22
Hi,
We're truly sorry for the trouble you experienced with our Easify Product Options app. Our Product Owner and Support Lead have reached out to you multiple times, but we didn’t receive a response. The issue you encountered can be easily resolved by removing the quotation marks ("") in the Option names, which is a common limitation across similar apps. However, it's our responsibility for not making this clearer in advance.
To prevent this in the future, we’ve already implemented a validation feature that alerts users when special characters are used in Option names. We hope you can see our efforts to improve the experience for all customers.
We’d also love the chance to help you directly next time. If you reach out to our support team, most issues can be resolved quickly without impacting your experience.
Please consider reconnecting with us, and we’d be grateful for the opportunity to serve you better. If you’re willing to update your review, we’d really appreciate it.
Best regards,
Easify Team.
Very helpful customer service group.
Thank you for your kind words! We’re really happy to hear that our customer service team has been helpful. Providing support that meets your expectations is very important to us, and we're always here to assist whenever you need it.
If you have any other questions or need further help, feel free to reach out at any time. Thanks for choosing Easify Product Options!
Best regards,
Easify Team.
the customer support very good and fast
Thank you so much for your thoughtful review! We’re thrilled to hear that our customer support team provided you with the fast and reliable assistance you needed. Your satisfaction is incredibly important to us, and we always strive to deliver prompt and effective support to help you get the most out of the Easify Product Options app.
Our team is dedicated to ensuring that every user has a smooth experience, whether it's setting up options or addressing any questions that may arise. It’s wonderful to know that we’ve met your expectations in this regard.
Please don’t hesitate to reach out if you have any further questions or if there’s anything else we can assist you with. We’re always here to help and support you as you continue to use our app.
Thank you again for your feedback and for choosing Easify!
Best regards,
Easify Team.
Great app. Takes a little practice to get use to it but no complaints!
Thank you for your feedback! We’re glad to hear that you find our Easify Product Options app useful and appreciate your patience as you get used to it. We understand that there can be a learning curve, and we’re pleased to know that you’ve had a positive experience overall.
If you have any questions or need further assistance as you continue to use the app, please feel free to reach out. We’re here to help and are always happy to assist!
Thank you for your choosing our app!
Best regards,
Easify Team.
Thank you for leaving us a 5-star review! We appreciate your support and are glad to know that our Easify Product Options app has met your expectations. Your feedback helps us continue to improve and provide the best experience possible. If you ever have any questions or need assistance, feel free to reach out, we’re here to help.
Best regards,
Easify Team.
So many options and settings I get lost with everything you can do. Works perfectly for my store. Support is awesome. Charles fixed me right up with something I couldn't figure out.
Thank you for your feedback! It’s great to know that everything is working perfectly for your store. We’re especially happy that Charles was able to assist you with figuring things out. Our team is always here to help, and it’s wonderful to hear that you had a positive experience with our support. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to make sure you get the most out of the Easify Product Options app!
Best regards,
Easify Team.