Easify Product Options , 199 avaliações
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This is the best app ever!!!! Can't believe it offers unlimited option set and no watermark in free plan. Thank you so much!
Thank you so much for your incredibly kind words for our Easify Product Options app! It's awesome to hear that you're loving our app and that you're pleased with the unlimited option set and no watermark in the free plan. Your support means the world to us and motivates us to keep delivering the best experience possible. If you ever have any questions or suggestions, feel free to drop us a line. Thanks again for choosing us!
Best regards,
Easify Team.
I had a big issue with them making me to uninstall the app, but they went above and beyond to fix the issue so they deserve a new chance.
I highly recommend this app and their customer support.
Dear DivaSilver Store Owner,
We sincerely apologize for the inconvenience caused by the recent issue with our app. We understand the frustration it may have caused for your store, and we want to assure you that addressing this matter is our top priority.
Our team has thoroughly investigated the issue and has taken immediate steps to rectify it. Prior to receiving your review, we have already implemented necessary fixes. Allow me to provide a brief overview of the issue encountered by your store, while detailed information has been sent to you via email.
One of our recent updates inadvertently conflicted with your theme, preventing our app from loading properly. Additionally, a feature within our app temporarily blocked certain page elements until full loading, exacerbating the issue on your site. We acknowledge our oversight in not conducting thorough compatibility checks before releasing the update and have since learned valuable lessons from this incident.
We are committed to making things right and regaining your trust. Your feedback is invaluable to us, and we welcome any suggestions or ideas on how we can improve your experience and ensure your satisfaction.
As mentioned, we have already reached out to you via email. Kindly review it at your earliest convenience, and we eagerly await the opportunity to connect with you further.
Thank you for your understanding and patience as we work to resolve this matter.
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Violette and Net with Easify are outstanding. Easify has the best customer service I have ever had the experience of working with. I was pushed for time with a product launch that I had to meet a deadline for and the Easify app was part of our strategy for the launch and they helped me get everything figured out extremely fast.
You can count on Easify! :)
Thank you so much for your fantastic review! We're delighted to hear that Violette and Net were able to assist you effectively, especially during such a crucial time. It's wonderful to know that Easify Product Options played a key role in your successful product launch. Your kind words about our customer service mean the world to us. If you need any further assistance or have more projects in the future, we're here to help. Thanks again for trusting Easify!
Best regards,
Easify Team.
I'm just using the Free Version, but I had an issue with info on packing slips... I reached out to support, and Lich solved the problem in under 5 minutes! Can't beat that kind of tech support.
Love to try the paid version but it's too expensive for me right now.
Thank you so much for taking the time to share your experience with our Easify Product Options app! We're delighted to hear that Lich from our support team was able to swiftly resolve the issue you encountered with packing slip information. We strive to provide top-notch tech support, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with or if you have any suggestions, please don't hesitate to let us know. We value your feedback, and we're here to ensure you have the best experience possible with our app. Thank you once again for choosing our app, and we look forward to serving you in the future.
Best regards,
Easify Team.
This app is perfect for adding a bunch of options for your products without knowing any coding etc. Also, thanks to Mr. Hoa, I learned that you can actually translate the app content to whatever language you like manually! Thank you for the awesome, fast and reliable support.
Thank you for taking the time to share your positive experience with Easify Product Options! Your feedback reinforces our commitment to creating an intuitive and user-friendly experience for all users. We are particularly pleased to learn that the advanced option translation feature has proven beneficial to your store. Your feedback motivates us to constantly improve features and performance across the entire Easify app. Once again, thank you for your valuable feedback. Your business is of the utmost importance to us.
Best regards,
Easify Team.
I love this app, I have installed a lot of variant apps and this one is by far the one that worked better for me. Easy to set up, awesome live chat support as well.Would recommend
Thank you so much for taking the time to share your positive experience with our Easify Product Options app! It's fantastic to hear that you love it and that it has proven to be the most effective choice among the variant apps you've tried. Your recommendation means a lot to us. We're committed to continually improving our app and providing the best possible experience for our users. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.
I wanted to express my deep gratitude towards the Easify support team, and especially to Net, for their outstanding customer service. I recently integrated Easify into my Shopify site to add custom variant options for a wide range of products, a significant challenge that required a solution both flexible and powerful. Easify met all my expectations, but where the team truly shone was in their customer support.
Faced with a specific need – to integrate these custom variant options into a custom page of my shop – I turned to Easify's support, not really knowing what to expect since this feature was not directly supported by the app. This is where Net stepped in, with remarkable professionalism, patience, and expertise. Not only did he take the time to understand my unique need, but he also worked with me to develop a tailor-made solution that worked perfectly.
I'm extremely satisfied with the outcome and impressed by the level of personalized service offered by Easify. Their commitment to customer satisfaction is evident, and Net's assistance was crucial in enhancing the shopping experience on my site. I highly recommend Easify to anyone looking to enrich their Shopify store with custom variant options. Thank you again to Net and the Easify team for your exceptional support!
Thank you so much for taking the time to share your experience with Easify Product Options! It's fantastic to hear that our support team was able to meet your expectations and provide outstanding service. Net and the rest of our team are dedicated to providing personalized assistance and finding solutions tailored to each customer's unique requirements, and we're delighted that this was reflected in your experience. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Once again, thank you for choosing Easify, and we look forward to continuing to support you and your business.
Best regards,
Easify Team.
Very happy with the app, it's working like a charm and Hoa is always here to help, i've been using shopify product options apps since 2019, this is the best one, we usually need lot of tweaks, and many other apps in this category rely on e-mail this is very problematic.
So in conclusion : go for it !!!
Thank you so much for taking the time to share your feedback with us! Your kind words about the experience with our support team mean a lot to us. We understand the importance of having an app that is not only efficient but also provides excellent customer support. If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're here to ensure your experience with our app continues to be top-notch. Thank you again for choosing our Easify Product Options app, and we look forward to serving you even better in the future.
Best regards,
Easify Team.
not so good. i always have bug with my theme and easify
Dear Simplement Vrai Store Owner,
We sincerely apologize for the challenges you encountered while utilizing our app. Upon thorough investigation, our team identified custom coding within your theme that inadvertently caused certain options to be hidden in your website. It was our oversight to miss one of your emails, resulting in a delay in providing you with timely support and addressing the underlying issues.
We have reached out to you via email to provide a detailed explanation of what occurred. We sincerely hope you will give us another opportunity to rectify the situation. We are committed to doing everything we can to enhance your experience with our app and regain your trust. Your satisfaction is of utmost importance to us.
Please consider giving us another chance to serve you, and if you have any further suggestions on how we can improve, we are all ears. Your feedback is invaluable to us, and we are dedicated to incorporating any necessary changes to better meet your needs.
Thank you for your understanding, and we eagerly await your response.
Best regards,
Easify Team.