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STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team
Super helpful!! Can't wait to see results
I received support from Millenni, she was great, answered and helped with every question I had. Great app and service
so helpful.Created my ad account for me :D
Overpriced, and scamy. They'll charge your randomly for transactions. I uninstalled and stopped using the app due to it being too expensive and not effective. Payed 27 dollars for 26 visits in my store. After paying the monthly fee (after the free 10 days) I stopped using it. Now I wake up with another fee from them, from a old AD campaign that magically is active again after being turned off. Don't know what type of company this is, I just don't want to be associated.
Hi Luminas Lamps,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Regarding the app not performing well, kindly provide us with more details as we need more information such as your daily budget, target location, and type of products selected in the campaign. $27 is not clear if it's the subscription fee or the budget you set for your ads.
Kindly reach out to our support via support@easyadsapp.com so we can investigate the campaign reactivating, as when you uninstall the app, you revoke our access to your advertising assets, the campaign should be automatically deleted so this must be a mistake.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Definitely 5 stars. Extra ordinary customer support service.
Thank you very much, I am new to the online sales sector. They gave me real customer service. It's very easy to set up my ads with easy ads.
Now hope i will have some sales. Millenni is the best.
good for every shopify store
well, In my opinion having a good customer service is the best thing you can provide for your customers and this is what I received from easy ads and more than this I received many values that saved me many many hours of work using Facebook data analyzing everything working on my customer data and all these things together at all together and to target them again and easy ads did that in just just some clicks and that's great!
I cannot emphasize enough the exceptional support I received from Ouissal at Easy Ads. Their dedication to ensuring that every aspect of my advertising journey was seamless and successful was truly remarkable. Ouissal's expertise and attentiveness not only resolved any issues I encountered but also provided valuable insights that greatly enhanced the effectiveness of my ad campaigns. Their professionalism and genuine care for customer satisfaction truly set them apart. I am immensely grateful for Ouissal's assistance and would highly recommend them to anyone seeking unparalleled support in their advertising endeavors. Thank you, Ouissal, for your outstanding commitment to customer service!"