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The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.
Hi Blazed Wear,
Thank you for reviewing the Easy Ads app.
We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.
Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.
They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.
You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
I haven't started to receive results yet since it is only 2 days using the app. However, I am encouraged to stay hopeful for great results just because customer service is prompt and helpful. If you lack experience about ads they help you. Thats a huge Plus. I would recommend giving this app a try.
This App deserve 0 stars , scammers , no real customer support.
BE AWERE, they will offer you free trial and to unsubscribe by uninstalling up , but they will keep charging you even if you don't use up and it was undistilled before trial ends. They wont answer on your emails , support is never available. STAY AWAY from this app
Even during trial app brought 3 clicks , shameful.
Shopify should be more aware ...
Hi Pack a Dub,
Thanks for reviewing the Easy Ads app.
We're sorry for the experience you had with the app. We believe there's a miscommunication:
- Easy Ads is a Badged Meta Ad Technology Partner.
- Our customer support is available 6/7. You personally spoke with 3 different support agents on 7 instances. You did not reply to their messages.
- Your campaign did not even pass the learning phase before you canceled.
Kindly refer to the email address associated with your Shopify account, as when you sign up for a Shopify app, the app developer gets to contact you on that email address only.
Best,
The Easy Ads Team
I recently used easy ad's advertising support service and was impressed by their responsiveness and expertise. The support team provided clear and professional communication, swiftly resolving my targeting and ad approval issues with actionable solutions. Their follow-up ensured my problems were fully addressed. While response times can be longer during peak periods, overall, the service significantly enhanced my advertising experience on the platform. I highly recommend it to other businesses and marketers.
Using the platform for 1 week, cost per purchase dropped by 50% which boosted my campaign's performance, and I couldn't be happier with the outcome.
Knowledgeable Support in which Millenni demonstrated throughout my campaign. She was very helpful and patient with my numerous questions.
So overall I can say that it was the best customer service experience ever.
Shoutout to the amazing Easy Ads customer support team!
They were total rockstars in fixing a long-standing issue with my Facebook Pixel. Their expertise really shone through, and they made the whole process a breeze.
Not only did they solve the problem quickly, but Easy Ads also makes running ads super easy. It's been a game-changer for my workflow!
Awesome support team i will love to use this app for my shopify business, but at the moment, i will have to work out on the website setting.
I’m writing this review about the support services. I have to say that I’m really pleased with the way they were helping me twice already. I don’t think I have ever seen better support service.
good experience plus i want to help