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TAKE THEIR 10 DAY TRAIL AND USED FOR JUST 4 DAY AND THEY SEND ME A BILL AFTER MONTH WHEN I ALREADY CANCELL SUBSCRIPTION FROM MY TRAIL PERIOD .
one of the scam app , please do not use
Hi trendingshoping.com,
Thank you for your feedback. We’d like to clarify a few points regarding your experience with Easy Ads for Facebook Ads:
Billing is handled by Shopify; Easy Ads does not have any access to charge users directly. All billing for third-party apps is fully managed by Shopify.
Account review & refunds: We encourage you to contact our support team via live chat or email at easyadsapp@gmail.com.
We’d be happy to review your account, and if you are eligible, we can issue a full refund.
We’re here to help and want to ensure everything is resolved fairly. Please reach out so we can review your account and assist you.
Best regards,
Easy Ads for Facebook Ads
I TAKE THEIR 10 DAY TRAIL AND USED FOR JUST 1 DAY AND THEY SEND ME A BILL AFTER MONTH WHEN I ALREADY CANCELL SUBSCRIPTION FROM MY TRAIL PERIOD .
one of the scam app , please do not use
Hi Selfie Beauty,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel to be charged after a trial period.
Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.
We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. We also reached out to you via WhatsApp to make sure you received it.
We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.
Best regards,
The Easy Ads Team
I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Hi Bewilderment,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:
1. Setup experience
You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.
2. Meta’s newest technology
Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.
3. Campaign performance and ad spend
You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.
Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.
4. Refund request
Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.
We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.
Would you like to join a quick call with me to investigate why that happened?
This call is totally free and will help us go through your setup step by step.
Thank you again for your feedback and for giving Easy Ads a try.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
I installed this app, but I uninstalled it later. Still, it keeps charging me $19 every month. This is a total fraud. No one should use it — I’ve had a very bad experience.
worst app gp manually
Hi Velminea Fasyon,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience with Easy Ads didn't meet your expectations, and we appreciate the opportunity to make things right.
We would like to address your concerns and provide an update:
1. Our Investigation & Outreach: Immediately after receiving your feedback, we reached out to you directly to investigate the specific issues you encountered. Our goal is to understand exactly where the app fell short for you so we can provide a personalized solution.
2. Ensuring a Better Experience: We have taken your comments to heart and have already implemented steps to ensure your experience, and that of all our users, is significantly improved.
3. Our Commitment to Your Success: At Easy Ads, we truly love helping our users get the best experience and results possible. We remain fully available to continue our conversation via email and help you reach your advertising goals. Please check your inbox for our latest message so we can assist you further.
Thank you again for your feedback; it is essential in helping us build a better experience for all our users
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
The Easy Ads Team
unofficial support service and just a waste of money.
Hi Resolvaa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Easy Ads didn't meet your expectations.
We'd like to address your concerns:
1. Regarding Support:
We reviewed all your conversations with our support, and we ensured that our team provided hands-on assistance throughout your journey, including ad setup, campaign reviews, performance analysis, website evaluation, and personalized recommendations tailored to your business.
Our ad experts remained available to guide you and answer questions at every step.
2. Regarding Value & Results:
Easy Ads for Facebook Ads is a complete advertising system designed to help merchants build structured campaigns, reach the right audiences, and avoid common setup mistakes.
However, successful advertising requires more than just smart ads; it also depends on having a smooth website experience, strong branding, and smart pricing.
Therefore, our Meta Certified Media Buying Professional provided a detailed analysis showing that your ads performed well with a strong click-through rate, meaning they effectively reached the right audience. The challenge was that visitors weren't converting on your website, which indicates optimization opportunities beyond the ad campaigns themselves.
3. Moving Forward:
We want to see you succeed. Therefore, our team remains available to provide guidance on improving your website's conversion rate. Please don't hesitate to contact us, we would love to help.
Thank you again for your feedback. It helps us continuously improve our app and support.
Best regards,
The Easy Ads Team
The product and service are terrible. Since registering and during the 10-day trial period, I haven't been able to launch any advertising campaigns. They blame the meta tags, saying they're buggy, even though I can still run ads normally in the Ads Manager. They say they'll fix the bug in a few days or weeks. If that's the case, your business growth will be hampered. I strongly advise against using this app.
Hi Quickolla,
Thank you for sharing your feedback. We’re sorry for the difficulties you experienced with Easy Ads.
We’d like to clarify that campaigns run through Easy Ads are powered by AI, which means they need to be properly configured in your Ads Manager to work correctly.
If the setup isn’t complete, the campaigns cannot launch as intended, even if Ads Manager allows ads to run.
Our support team has contacted you via email multiple times to ensure we follow up with you until the issue is fully resolved and your campaigns can run successfully.
We are committed to helping every user get their ads running smoothly and efficiently.
We appreciate your feedback; it helps us improve both the app and our support process for all users.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial
This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners.
The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue.
There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app.
When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly.
Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood,
Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.
We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.
After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.
We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.
We truly value your input and hope this clarifies the situation.
Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.
Best regards,
The Easy Ads Team
The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.
Hi Blazed Wear,
Thank you for reviewing the Easy Ads app.
We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.
Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
Don't recommend this app at all. It is a big waste of money. No conversions, just a few and very expensive. We followed all their steps to assure it is just useless. We know about meta ads, we just wanted to enhance our conversions but instead we ended up only losing money. Once Ouissal gave us a support but when we doubt about his suggestions, he didn't seem to be very happy. Their arguments are very poor but as we know how to run ads we are aware of what works and what not. Many innocent and people expect to get miracles here but sometimes AI is not as intelligent as they say. As a recommendation, learn yourselves how to run ads and you are very likely to get better results than the ones from these kind of apps. Don't take the easy path, learn by your own, test on your own. By the way, their data was way too inaccurate, their end provided much more conversions than the real ones. They blamed facebook but that is false. That never happens to us with our direct ads on meta ads.
Hi Polovers,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.
Our goal is always to help users optimize their campaigns and enhance results, but we understand that outcomes can vary depending on many factors, including campaign strategy, audience, and ad content.
We strive to provide accurate data and guidance, and our support team, including Ouissal, is always available to offer advice and clarify any issues. We regret that our suggestions did not fully align with your expectations.
Your feedback is extremely valuable, as it helps us identify areas where we can improve both our support and the app’s functionality. We encourage all users to combine their own expertise with the tools and guidance we provide to achieve the best possible results.
We truly appreciate your input and hope to continue improving so that all users can have a smoother and more effective experience with our app.
Best regards,
The Easy Ads Team