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Customer Service was awesome. They helped me throught out the process. 3 stars for now and I'll see how it works. If all goes well, I'll give 5 stars.
nice
Nice response from customer service... Quick action taken... Since I have not used the app so I request to refund the amount and they cooperated very well and done the things which help both sides.. thank u
Brilliant I had a problem and support were really helpful and happy to help sorting the problem within 24 hours had my ads up and running
i recommend this app its so practical and easy to use
This app is totally fraudulent and a waste of time; you end up losing your budget here. I integrated their application and ran ads on Facebook. My PPC was 12 initially, and the audience targeting was broad.
I contacted their helpline, and for the first 2 days, there was no response. When they finally responded, they advised me to reduce my audience to under 1 million, claiming it would improve the ads. I followed their advice, and suddenly, the PPC jumped from 12 to 26.
I contacted them again, and a reply came after 1 day, suggesting that I increase my budget to $10 per day, reduce the audience, and make the ads beautiful. Following their advice, the PPC went up to 49.
Upon contacting them again, they informed me that my website's speed is slow. These are completely non-professional individuals, and their application and team's performance are zero.
Everyone should be cautious; this is a useless application. It's better to create ads on Facebook yourself without any expertise. An important note: when you submit ads through their application, Analytics shows 40 to 50 visitors on your website suddenly. After some time, the visitors drop to zero on Analytics.
I don't know how this application does that. Anyone who wants to experiment can do so. I've shared what I observed and experienced
Also i try many time my ads stop but now my ads not stop, i dont know how is possible ?
Hi
You may not have paid attention to my point that, upon your agent's suggestion, I reduced the audience to under 10 million and increased my budget. Following that, the PPC skyrocketed, almost doubling. Why did this happen?
Furthermore, there are many people here who can visit my store and see its speed, which is still above 49. Additionally, what advice was given in this regard?
Your responses are inconsistent, whether it's Sunday or Monday. The record of this is present in your help chat. After that, your system did not stop my ads when I tried to halt them. I had to struggle to stop them through Meta, and with Shopify's help, I removed your application without stopping the ads. Why did this happen?
I suggest you review all the conversations in your help chat first. Then, investigate how the Shopify team removed your app without stopping the ads, which I was unable to do.
Hi BAG ZEST,
I hope you're doing well.
My name is Maria Chanaoui, I'm the Marketing & Communication Manager at Easy Ads. I'm also a Meta Certified Media Buying Professional.
I noticed you highlighted the following issues in your review:
1. A high PPC that kept going up.
2. A late response rate.
3. Conflicting advice.
4. Confusing analytics.
5. Not knowing how to pause ads.
I believe I got all of them, but in case I missed one, please don't hesitate to let me know.
I would love to address your concerns one by one, so that you can understand what occurred:
1. A high PPC that kept going up.
Easy Ads' campaign optimizes for conversions, more specifically, sales. Ads optimizing for conversions naturally cost more than ads optimizing for traffic.
In any campaign type in any platform (Meta, Google, TikTok,...), when you have a ppc that is constantly increasing, this signals that you are targeting a highly competitive audience with a low budget. In other words, you are bidding against other advertisers on the same audience and losing the ad auction every time.
This is why our customer support agents advised you to decrease your audience size and increase your budget, so you can start winning the ad auction and decrease your ppc.
2. A late response rate.
We understand how frustrating it is to wait for a response and not get it, for this, we sincerely apologize for the late reply. We offer live chat support Monday to Friday during regular office hours (9-5). This is mentioned on our website and in our Shopify listing. We have recently onboarded new customer support agents to cover in between hours. We hope to be offering 24/7 in the future.
3. Conflicting advice.
After checking your website and both conversations you had with different customer support agents, I believe there was a mistake in the order of advice received from our agents. Usually in cases similar to yours, we advise you to stop advertising and work on improving your website, as both your website design and loading speed are not fit for advertising.
4. Confusing analytics.
The data shown on your Easy Ads dashboard is the same data shown on Meta Ads Manager. This is also the data tracked by your own Dataset (Pixel). Easy Ads can only display the data sent it by Meta, we cannot display any other data as it is technically impossible.
The behavior you saw could be explained by Meta bot traffic, which are bots sent by Meta to all websites after launching ads, to determine if the content of the website complies with their policies. You are not charged for this traffic.
5. Not knowing how to pause ads.
Can you please share more details on this? Usually, once you uninstall the app, the campaign is automatically paused and deleted. We'd love to learn more about this and assist you.
Other than this, we'd be more than happy to assist you in improving your website and restart your free trial so that you can take full advantage of the app.
We look forward to getting a reply from you in the email we've sent you.
Best,
Maria Chanaoui
Marketing & Communications Manager
One of the biggest concerns for a small business like mine is cost, but Easy Ads has been budget-friendly. It helped me allocate my ad spend wisely and maximize the results within my budget constraints.
nice
Fantastic
Adorei