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This app is totally fraudulent and a waste of time; you end up losing your budget here. I integrated their application and ran ads on Facebook. My PPC was 12 initially, and the audience targeting was broad.
I contacted their helpline, and for the first 2 days, there was no response. When they finally responded, they advised me to reduce my audience to under 1 million, claiming it would improve the ads. I followed their advice, and suddenly, the PPC jumped from 12 to 26.
I contacted them again, and a reply came after 1 day, suggesting that I increase my budget to $10 per day, reduce the audience, and make the ads beautiful. Following their advice, the PPC went up to 49.
Upon contacting them again, they informed me that my website's speed is slow. These are completely non-professional individuals, and their application and team's performance are zero.
Everyone should be cautious; this is a useless application. It's better to create ads on Facebook yourself without any expertise. An important note: when you submit ads through their application, Analytics shows 40 to 50 visitors on your website suddenly. After some time, the visitors drop to zero on Analytics.
I don't know how this application does that. Anyone who wants to experiment can do so. I've shared what I observed and experienced
Also i try many time my ads stop but now my ads not stop, i dont know how is possible ?
Hi
You may not have paid attention to my point that, upon your agent's suggestion, I reduced the audience to under 10 million and increased my budget. Following that, the PPC skyrocketed, almost doubling. Why did this happen?
Furthermore, there are many people here who can visit my store and see its speed, which is still above 49. Additionally, what advice was given in this regard?
Your responses are inconsistent, whether it's Sunday or Monday. The record of this is present in your help chat. After that, your system did not stop my ads when I tried to halt them. I had to struggle to stop them through Meta, and with Shopify's help, I removed your application without stopping the ads. Why did this happen?
I suggest you review all the conversations in your help chat first. Then, investigate how the Shopify team removed your app without stopping the ads, which I was unable to do.
Hi BAG ZEST,
I hope you're doing well.
My name is Maria Chanaoui, I'm the Marketing & Communication Manager at Easy Ads. I'm also a Meta Certified Media Buying Professional.
I noticed you highlighted the following issues in your review:
1. A high PPC that kept going up.
2. A late response rate.
3. Conflicting advice.
4. Confusing analytics.
5. Not knowing how to pause ads.
I believe I got all of them, but in case I missed one, please don't hesitate to let me know.
I would love to address your concerns one by one, so that you can understand what occurred:
1. A high PPC that kept going up.
Easy Ads' campaign optimizes for conversions, more specifically, sales. Ads optimizing for conversions naturally cost more than ads optimizing for traffic.
In any campaign type in any platform (Meta, Google, TikTok,...), when you have a ppc that is constantly increasing, this signals that you are targeting a highly competitive audience with a low budget. In other words, you are bidding against other advertisers on the same audience and losing the ad auction every time.
This is why our customer support agents advised you to decrease your audience size and increase your budget, so you can start winning the ad auction and decrease your ppc.
2. A late response rate.
We understand how frustrating it is to wait for a response and not get it, for this, we sincerely apologize for the late reply. We offer live chat support Monday to Friday during regular office hours (9-5). This is mentioned on our website and in our Shopify listing. We have recently onboarded new customer support agents to cover in between hours. We hope to be offering 24/7 in the future.
3. Conflicting advice.
After checking your website and both conversations you had with different customer support agents, I believe there was a mistake in the order of advice received from our agents. Usually in cases similar to yours, we advise you to stop advertising and work on improving your website, as both your website design and loading speed are not fit for advertising.
4. Confusing analytics.
The data shown on your Easy Ads dashboard is the same data shown on Meta Ads Manager. This is also the data tracked by your own Dataset (Pixel). Easy Ads can only display the data sent it by Meta, we cannot display any other data as it is technically impossible.
The behavior you saw could be explained by Meta bot traffic, which are bots sent by Meta to all websites after launching ads, to determine if the content of the website complies with their policies. You are not charged for this traffic.
5. Not knowing how to pause ads.
Can you please share more details on this? Usually, once you uninstall the app, the campaign is automatically paused and deleted. We'd love to learn more about this and assist you.
Other than this, we'd be more than happy to assist you in improving your website and restart your free trial so that you can take full advantage of the app.
We look forward to getting a reply from you in the email we've sent you.
Best,
Maria Chanaoui
Marketing & Communications Manager
My experience with Easy Ads for Facebook Ads has been quite underwhelming. The support provided thus far has been mediocre at best, lacking the professionalism one would expect from a business app.
Firstly, the app itself leaves much to be desired. It doesn't offer as many features as I had hoped for, and I found it to be quite limited in functionality. Additionally, I encountered several bugs while using the app, which only added to my frustration.
Overall, I cannot recommend Easy Ads for Facebook Ads based on my experience. With subpar support and a lackluster app, it falls short of expectations.
In future if this changes in making it a more reliable and user-friendly tool for managing Facebook Ads, with better support, i'll change my review accordingly.
Hi ANIMATEK,
Thank you for your feedback regarding your experience with Easy Ads for Facebook Ads, although we're disappointed to hear that it fell short of your expectations. Providing top-notch support and a seamless user experience is important to us, and we regret any inconvenience you encountered.
Regarding the limitations you faced with our app's features, we understand your frustration. Rest assured, your feedback will be taken into consideration as we continue to improve our services.
As for the bug you encountered, particularly related to frames and backgrounds, we investigated the issue thoroughly. It appears that these issues stem from within the Meta API, affecting various users beyond our app. We promptly reported these bugs to Meta and are actively working on solutions within our control to mitigate their impact on our users.
Thank you for your patience and understanding. We hope to have the opportunity to regain your trust in Easy Ads for Facebook Ads in the future.
Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
my fb ads account has a issue with payment thats reason i don't want use it and want uninstall after approve the bill you guy's write no charge in 10 days now its show me have to pay $27.95 usd how is that thing is work explained to me someone
Hi GARDENHILLS.US LTD,
Thank you for reviewing Easy Ads for Facebook Ads.
My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads.
I'm sorry for the frustration this charge caused you. ☹️
Please note that you are charged by Shopify, not the app developer, for all Shopify apps.
The app's charge is under a Shopify bill, not a bill with our name.
An app developer cannot access your billing information and, therefore cannot charge you.
With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made.
In your case, we have answered all of your messages via email and you did not view nor respond to any of them.
We even sent you a direct message on Instagram, yet, you have not replied.
Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
I installed the app then the problems started !!! they add some things that get in the way and now they have blocked me. AND GIVE YOU MONEY?????
Hi CTEF,
Thanks for reviewing the Easy Ads app.
Kindly note that we never blocked you and we can't find any communication history whatsoever from you.
I'm sure this is a miscommunication and we'd love to hear more from you.
Kindly reach out to us via the live chat on our website: easyadsapp.com as all our attempts to contact you via email failed.
Looking forward to hearing back from you.
Best,
The Easy Ads Customer Success Team
I had 24hrs to try this app i set my budget at $11 but to my surprise it kept on deducting $2.30 every 2hrs. I reached out to support 7 hrs ago but no one is responding. So I had no choice but to block my card from making anymore automated payments. Please don't use this app it's a scam they keep on deducting money. My ads spend is $3.56 but I have spent $17.1 already that's excluding bank charges
Hi Homely,
Thank you for reviewing Easy Ads for Facebook Ads.
After numerous attempts to contact you with no luck, we decided to reply here, hopefully, you can see this reply and read our previous emails.
Easy Ads for Facebook Ads is a Meta Badged Ad Technology Partner. Like all Technology Partners, we have no access to your billing information or the ability to charge you for your ads. Meta of course does not delegate its main source of income or allow partners to charge on its behalf.
You are charged for your Ads by Meta, via the payment method associated with your ad account.
Depending on the payment threshold you set up on your ad account, you can get charged every two minutes or every two weeks. You are in full control of your payment settings.
We recommend you reply to our emails to learn more about how Metab billing works or reach out to a Meta representative from the Meta Business Support tab.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Simply comparing with my own google ads and pinterest ads. Spent more than 1k and getting a 3 conversion is funny. Just time consuming.
Dear Trending Silver Gifts,
Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.
First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.
Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.
Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?
We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.
Thank you once again for bringing this matter to our attention.
Kindest regards,
Maria Chanaoui
Marketing and Communication Manager
Easy Ads
I have not used it's features ones, and i had cancel subscription, but it still try to charge subscription fees, it will not revies bill
Hi GAWARGURU PRINTS,
Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.
For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.
This is why the app's fee is under a bill with Shopify, not us.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.
We apologize for the inconvenience this issue may have caused and we hope this issue in the future.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
It didn't work for me. After testing and adjusting the ad settings no additional click or conversion occurred. It might work for someone but I don't think it worths any investment.
why you guys are still charging me on shopify plan i have uninstalled your app
After using this app my facebook account was hacked and suspended and after being uninstalling and without facebook access they are still charging me , so beware of these scamming app
Hi Wallichiana,
Thanks for giving Easy Ads a try, we're sorry you didn't like it.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner. This means that we use the same API as Meta.
In fact, without this, our app simply would not work.
We suggest contacting Meta and informing them that you got hacked so they could assist you in getting your account back. Also, please refrain from clicking on any suspicious messages you get via Messenger or ads promising free ad credit, as these are the scams that cause a hacked ad account.
Regarding the charge, please refer to your email address, as a team member messaged you before you left this review, requesting you share a screenshot of your bill so they could issue a refund.
Please reply to that email so we can proceed with providing the refund.
Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads