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Dear Maria Chan,
I appreciate your comprehensive response, albeit one that seems to play a complex game of semantics rather than address the core issues. I would like to clarify a few points you have unfortunately misconstrued.
It is notable that you choose to highlight the singular incident of profanity instead of focusing on the root cause of the frustration: the lack of direct support when I sought it. Instead of assigning a competent person to address my needs, I was redirected to a course – a course, I might add, that requires a submission of e-mail to a third party. Like click-bait. Possibly even against the facebook terms.
You mentioned the course is currently priced at $30, not $50 as advertised, (as an international company are you unaware of currency differences globally?) yet this is clearly an attempt to divert from the crux of the issue. You are right about one thing though: the video was not an SEO course. However, your deflection tactics do not take away from the fact that I was given a course instead of a solution.
Isn't it a tad odd that as a representative of the company, you are unaware of the pricing of your own product offerings? I would imagine that someone of your caliber would keep abreast of such critical details. I’m left to wonder how many others are being misled by these seemingly fluid facts.
I acknowledge that the language I used was inappropriate. It was borne out of frustration, not malice. However, it seems to me that you would rather focus on painting me as the villain than reflect on why such a situation arose in the first place. Does the customer service not bear any responsibility for escalating a situation to the point where a client feels unheard and frustrated?
As an esteemed Meta Ad Technology partner, shouldn't your priority be client satisfaction? Your focus seems to have taken a sharp turn from resolving customer complaints to nitpicking on the manner in which the complaints are conveyed.
In your last response, you offered to assist me again, but only under the condition of maintaining respectful communication. I find it interesting that you've now withdrawn from further replies on this thread. Is this the commitment you pledge to your customers?
To conclude, I would advise that you reconsider your strategies when dealing with customer grievances. It's apparent that there is more interest in winning an argument than solving the problem. A solution was what I sought; a debate was not.
Forever keeping the $50/ month you could have and watching as your 1-star reviews keep climbing..
Afterglow Party Lighting
You have have a significant number of 1 star reviews. Should you keep blaming me for your woes?
Hi Afterglow Party Lighting,
Thank you for taking the time to review Easy Ads for Facebook Ads, we're sorry you didn't like it.
The type of ads Easy Ads for Facebook Ads launches is Advantage + Catalog ads, these ads by default, perform the best when the audience is broad, which is why the app doesn't have this feature as it can hinder your audience targeting.
Also, kindly note that Easy Ads for Facebook Ads is a badged Meta Ad Technology partner, companies get this badge after using the API for 5+ years, managing millions in ad spend, and providing a positive ROAS for customers. It is not granted to anyone or everyone.
We did indeed experience a miscommunication, which we apologized for and corrected. However, we do not tolerate the disrespectful manner in which you spoke with our support agents.
We'd be more than happy to assist you again with the condition that you maintain respectful communication.
Update:
The course shared with you is a FREE Facebook and Instagram Ads 101 course, kindly check the chat again. We do not offer SEO services nor do we have courses in this regard.
The course was shared with you because your question was about interests and the course has a detailed guide of finding interests. The agent misunderstood your question and thought the course would help you.
Here’s the course link again: https://101course.scalify.com/
**Again, this has been corected in the chat, apologized for, and and explained, yet you continued to be disrespectful.
All of our support agents are human, and it is disrespectful to insult them in this manner.
Our app subscription starts at $27.96 USD (all new users get 30% off their first three months) not 50 USD, and we have a 30-day refund policy that is granted without any extra questions asked.
Feel free to post the chat log, but please keep in mind that it against Shopify’s TOS.
The chat log also contains your disrespectful way of talking and profanity used against our support agent which we went ahead and reported equally to Shopify.
You have proved to not want a solution for the miscommunication occurred but to insult our agents and prodcut.
We won’t be adding any further replies on this thread.
Kindest Regards,
Maria Chan
It's been 8 hours since launched, 7 hours since ad is active, their's no trafic from them on my site at all. It's all a scam. They just want to bill you. That's it.
Hi BucciLuxury,
Thank you for giving Easy Ads for Facebook Ads a try. We're sorry you didn't like it.
Kindly note that campaigns go through a review by Meta, which take anywhere from 5 minutes to 48 hours. After that, it's normal for your campaign to take some time to deliver.
Easy Ads for Facebook Ads is a Meta Badged Technology Partner, meaning, the campaign is launched through the official Meta API.
If your campaign does not deliver, it will not spend, so we're not quite sure how you concluded that it is a scam since you were not even charged for your ads in the first place.
There are also many reasons why your campaign may never deliver. You went ahead and added a review before our team had the chance to investigate what caused this.
Also, kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process.
Please reply to our email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case.
Best,
Maria
I follow the steps and watch videos and I kept having errors. I spent 2hrs trying to get everything set. I reach out to the chat support and no one was available to chat with me. when I sent out the email, the message says someone would get back to me with no time frame. I would like for someone to reach at to me and help me on setting up or even schedule a meeting. other than that, I do not recommend this app.
Hi www.changeinchrist.com!
Thank you for giving Easy Ads a try, we're sorry you did not like it.
Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance.
Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed.
Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan.
However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you.
Please let us know if that's something you'd be interested in.
Best,
Maria
Easy Ads Expert Support
This app EASY AND FOR FACEBOOK ADS was installed on May 18th and uninstalled on the same day. Then installed again on the 25th and uninstalled on the 26th, so it wasn't even used for 3 days and they're charging me 30 dollars for using it. I want to know where I can request a reversal of this app and find out if there is still an UNDUE SIGNATURE because I have never used it and will not accept a new charge and I want to review the one made now.
Hi Andaleofficial,
Thank you for trying the Easy Ads for Facebook Ads app and taking the time to review it.
We noticed that you never reached out to support via any support channel. We also tried contacting you via email and WhatsApp without luck.
Kindly note that Shopify calculates trial days from the moment you add an app to your store. The trial period ends when it's expired, regardless of if you used an app or not. Since you installed the app on May 18th (as you can see in the screenshot shared with you via email), your free trial ended on May 25th.
Also, please note that you are charged by Shopify for any third party apps you install. App developers like us, have no access to your payment information or the ability to charge you, which is why the app's charge is added to your Shopify bill and not a separate bill.
In case you encounter this issue again, all you have to do is reach out to the app developer, our support email address and website are mentioned on the same page you left a review on.
Now, since the bill is not paid yet, we'd be more than happy to issue a complete charge reversal, as it is a standard request that happens all the time, when merchants are just testing an app and they get hit with an app charge.
Kindly reply to messages either on email or WhatsApp, and send us a screenshot of your bill that shows the app's charge being added to your bill as well as the currency.
Cheers,
Maria
App does not work the way you'd think and regardless of what I do it won't allow me to actually set it up. If your selling in the uk I suggest you work with a company within the uk as you will get on better.
Hi Callum,
Thanks for taking the time to review the Easy Ads for Facebook Ads app.
Easy Ads for Facebook Ads is a Meta Ad Technology partner, meaning the app reflects your Business Manager setup. If you're getting errors, it means your Business Manager is not set up correctly.
We'd be more than happy to offer you a free Business Manager setup via remote desk. All you need to do is use your laptop (this can't be done on a mobile phone or tablet) and install Anydesk on your laptop by following these instructions:
https://anydesk.com/en/installation
Once done, please share your ID with us so we can access your laptop and perform the setup. We recommend you stay near your laptop in case we get disconnected.
You can keep the Business Manager set up even if you decide to uninstall the app and run ads using another platform.
We restarted your 7-day free trial, if you'd like to give the app a second chance. If not, we understand. The offer for the free Anydesk session still stands.
Also, please note that Easy Ads for Facebook Ads is also a UK-based company.
Looking forward to hearing back from you.
Best,
Maria
THE APP PROMISES A 10 DAYS FREE TRAIL, HOWEVER YOU'RE CHARGED DIRECTLY NO TRAIL IS GIVEN TO YOU
Hi Drips Club,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.
We do not have any access whatsoever to your billing information or the ability to charge you.
If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required
Dear EasyAds Support Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount.
According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign.
I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred.
I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution.
Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required.
Thank you for your immediate attention to this matter. I look forward to a swift resolution.
Yours sincerely,
Aamir
Hi Aamir,
Thank you for trying Easy Ads for Facebook ads.
Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place.
While checking your dashboards, please make sure that you are comparing the same time range.
Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account.
Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill.
Looking forward to hearing back from you.
Kindest Regards,
Maria
this app will immediately withdraw money from you. NO TRIAL PERIOD, THESE ARE SCAMMERS!
carefully look at the date when the money will be withdrawn from you. they will do it right now.
Hi Allbright Kids,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
They Are Charging me Even I haven’t use the app I just Installed and then Uninstalled the app same day
Hi Femilush,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll be granted without issues.
Kindest Regards,
Maria
Viel zu kompliziert lässt sich nicht vernünftig einrichten oder connecten
Warum geht sowas nicht einfacher
Hi Marcel,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Can you please share with us what you found difficult to set up?
We noticed you didn't reach out to support before leaving your review. Our support team is here to assist you, you can reply to the email sent to your email address and get the help you need.
We also restarted your 7-day free trial so you can get enough time to test the app.
Looking forward to hearing back from you.
Best,
Maria