AI ‑ Easy Ads for Facebook Ads

Hi Dealorama,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.

This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.

The issue you reported was eventually fixed, thanks to the information you so kindly shared.

We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.

Kindest Regards,
The Easy Ads Support Team

Hi Doingly,

Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.

The second time you used our app, we asked for feedback before getting started with your funnel which you have not.

In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.

Kindest Regards,
Maria

Hi GOGIRGIT,

Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback.

Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you.

Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account.

Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read.

Please don't hesitate to reach out to us via the in-app chat or via our email address support@easyadsapp.com.

Kind Regards,
Maria

Hi Skylark store,

Thank you for reviewing the Easy Ads app.

Please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.

We have no access to your billing information whatsoever or the ability to charge you.

If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.

We look forward to hearing your reply to our last email.

Best,
Maria Chanaoui
Communication Manager

Dear Trending Silver Gifts,

Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.

First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.

Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.

Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?

We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.

Thank you once again for bringing this matter to our attention.

Kindest regards,

Maria Chanaoui
Marketing and Communication Manager
Easy Ads

Bonjour Custonimo ,

Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.

Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.

Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.

Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.

Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?

Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.

Cordialement,
L'équipe Easy Ads

Hi Trendz Store,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.

Kindest Regards,
Maria

Hi Raza Gems LLc,

Thank you for taking the time to review the Easy Ads app.

I'm sorry you had an unpleasant experience with us.

Our support team requests a review regarding your experience with customer support so far during your first interaction.

You can always update your review to reflect your experience.

Regarding not getting results, please note that launching ads does not automatically mean you'll get sales.

This is why our team goes through your website and funnel to make sure you have the best setup.

On the other hand, your website sells high ticket items that start at 800 USD. For any store owner with similar products, regardless of what marketing channel you use (ads, influencer marketing, etc) results will not happen overnight and your cost per acquisition (CPA) will naturally be higher than other advertisers.

We recommend you re-evaluate your marketing strategy to fit your target audience.

For example, some stores selling high ticket items remove the price from the page and run lead generation ads, in order to combat the high CPA problem and close more sales.

We'll be more than happy to discuss with you a custom marketing strategy via a one-on-one call.

Let me know if that works for you.

Best,
Maria Chanaoui
Marketing & Communication Manager