Avaliações (776)

Avaliação geral
4,4
Pontuação por nível de classificação
  • 79% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 13% das classificações são de 1 estrelas
19 de outubro de 2024

Useless App, uninstalled it on the 9th day as there was no shred of improvement on any aspect, views / clicks were very modest compared to my own created ads, also the ads running by the app were constantly ranked as below average in quality by Meta.

TRENDZ
Egito
3 months usando a aplicação
2 de setembro de 2024

I was very disappointed with this app - I installed it 3 days ago and started the trial. The ads are simple funnels that I could have installed myself and is not worth the exorbitant price charged. It wasted 3 days of ad spend that I could have used on my own creatives that perform much better even on day 1. The CTR and other metrics were lower than I expected as well. Do not use this app, rather setup the ads yourself, you will save your business costs and it really does not take long to setup Meta ads - there are many tutorials on YouTube (recent ones) to assist you.

I have seen a lot of people complain here that even though they have uninstalled the app, they still get charged the subscription. I will be blocking my bank account to ensure that the charge does not go through since I have uninstalled this app long before the trial period ends on 8 September.

The Bracelet Boutique
África do Sul
3 days usando a aplicação
Questão respondida por Easy Ads 3 de setembro de 2024

Hi The Bracelet Boutique,

Thank you for your feedback. We'd like to address your concerns:

1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation.

2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs.

3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges.

If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve.

Thank you for trying our app.

Maria Chanaoui
Easy Ads for Facebook Ads

26 de setembro de 2024

don't download this app. you can do it in facebook. you can't cancel it. i try email but still can't cancel. no cancel in the app.

Easy To Reviews
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Easy Ads 5 de outubro de 2024

Hi Easy To Reviews,

Just to clarify, all Shopify apps, including ours, are canceled by simply uninstalling the app from your Shopify store—this is handled directly inside Shopify. There's no separate cancellation process required within the app.

We’ve responded to your emails, but it seems you may have missed our replies. Please check your inbox or spam folder, and feel free to reach out again if you need further assistance.

Thank you,
Easy Ads Team

22 de agosto de 2024

This app wasted our ad budget, applied series of frivoulous charges on our facebook account and led facebook to suspend the account due to the series of small payments applied - over 15 payments in a few hours.
Sent several messaged to the app developers and they aren't even responding. USELESS WASTE of Scarce resources!!!

Luxesthetic Stores
Nigéria
21 days usando a aplicação
Questão respondida por Easy Ads 5 de outubro de 2024

Hi Luxesthetic Stores,

We’d like to clarify that Meta (Facebook) handles all payments for ads directly through the payment method associated with your ad account. Our app doesn’t have any access to your account to apply charges or control how payments are processed.

As Meta Certified Ad Technology Partner, we adhere to strict guidelines and work to ensure our tools help optimize your ad performance. If you experienced any issues, we’re here to help, and we’ve responded to all messages we received.

Please reach out directly if you need further assistance.

Thank you,
Easy Ads Team

Editado a 17 de setembro de 2024

Very bad experience with Easy ads, it is just a wastage of time and money. I recommend to not use it for your business.

Serene Selections
Reino Unido
8 days usando a aplicação
Questão respondida por Easy Ads 5 de outubro de 2024

Hi Serene Selections,

We’re sorry to hear that you had a negative experience with Easy Ads. We take all feedback seriously, but your review doesn’t specify the issues you encountered. We’d love to understand more so we can help resolve any problems and improve our service.

Please feel free to reach out to our support team, and we’ll do our best to assist you.

Thank you,
The Easy Ads Team

19 de julho de 2024

Terrible customer service. The app is not working and they do not want to fix it. Also, they do not want to refund the full amount for the lifetime subscription.

Wood To You
Dinamarca
Over 1 year usando a aplicação
Questão respondida por Easy Ads 12 de agosto de 2024

Hi Wood To You,

We're sorry to hear you're unsatisfied with your experience.

It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns.

Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further.

As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals.

We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via support@easyadsapp.com.

Kindest Regards,
The Easy Ads Support Team

18 de junho de 2024

I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.

They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.

You guys should give us more option to use more types creatives and should be given us data on a daily basis too.

Keeta Luxury
Índia
29 days usando a aplicação
7 de junho de 2024

The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.

Blazed Wear
Reino Unido
10 months usando a aplicação
Questão respondida por Easy Ads 26 de junho de 2024

Hi Blazed Wear,

Thank you for reviewing the Easy Ads app.

We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.

Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.

We have no access to your billing information whatsoever or the ability to charge you.

If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.

We look forward to hearing your reply to our last email.

Best,
Maria Chanaoui
Communication Manager

18 de junho de 2024

This App deserve 0 stars , scammers , no real customer support.
BE AWERE, they will offer you free trial and to unsubscribe by uninstalling up , but they will keep charging you even if you don't use up and it was undistilled before trial ends. They wont answer on your emails , support is never available. STAY AWAY from this app
Even during trial app brought 3 clicks , shameful.
Shopify should be more aware ...

Pack a Dub
Irlanda
2 months usando a aplicação
Questão respondida por Easy Ads 26 de junho de 2024

Hi Pack a Dub,

Thanks for reviewing the Easy Ads app.

We're sorry for the experience you had with the app. We believe there's a miscommunication:

- Easy Ads is a Badged Meta Ad Technology Partner.
- Our customer support is available 6/7. You personally spoke with 3 different support agents on 7 instances. You did not reply to their messages.
- Your campaign did not even pass the learning phase before you canceled.

Kindly refer to the email address associated with your Shopify account, as when you sign up for a Shopify app, the app developer gets to contact you on that email address only.

Best,
The Easy Ads Team

25 de julho de 2024

unnecessarily payment add to our account without using this app

FITBOL
Índia
About 1 month usando a aplicação
Questão respondida por Easy Ads 12 de agosto de 2024

Hi FITBOL,

Thanks for reviewing the Easy Ads for Facebook Ads.

Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.

Since you left your review, our team did refund you instantly as the charge was indeed a mistake.

Kindly review your Shopify bills to review the refunded amount.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads