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We subscribed to the highest tier ($359.99/year), expecting better functionality and priority support as advertised. Unfortunately, this app has been a complete disappointment.
Support is non-existent: Despite paying for "priority support," our requests were ignored or delayed for days. Even after escalating the issue, we received no meaningful help.
Buggy and unreliable: The app is riddled with issues. Syncing doesn’t work properly, and customizing pages doesn’t create usable templates. It’s not intuitive and far from user-friendly.
False advertising: The features promoted in the App Store do not reflect the actual experience. It feels like a marketing gimmick designed to upsell a broken product.
Refund ignored: We formally requested a refund after months of problems and were met with silence.
This app is nowhere near worth the price. Save your money and look elsewhere.
Hello. I have reviewed your case and it appears you are currently utilizing version 9, which is still in its beta phase, and as such, may present potential issues. As previously communicated, the most effective approach would be to schedule a brief Zoom meeting or contact me directly via WhatsApp. For priority support, a guaranteed response will be provided within one hour.
constantly crashes, doesn't autosave. If you like working for hours to find your work gone, then this app is for you.
Thank you for your feedback. Please let us know if you require any assistance via Zoom, as we have not yet received a support request from you. While our application may not be perfect, we are diligently working to improve it every day.
Terrible experience. The UI is clunky, confusing, and extremely time-consuming to use. The app feels very limited and far from user-friendly.
The biggest issue is misleading information on their pricing. They advertise a “free plan with watermark,” but what they don’t explain is that the watermark is not a small corner mark—it’s a huge box plastered across every single page of your catalog. After you waste an hour or more creating a catalog, you realize it’s completely unusable unless you pay. That’s not a watermark, that’s bait-and-switch.
This app is a total waste of time and money. Shopify should really remove apps like this from the store.
Hi. Thank you for the review. Unfortunately, that's the only limitation on the FREE plan, but the watermark is only on a few pages, not all pages. Please keep in mind that for $9.99 a month, you can get the Basic plan without any watermarks.
This company stop updating software and is not longer compatible with Shopify
UPDATE 30/10/2025: App is now compatible with the latest Shopify API and Markets. Please check again; no more alert messages. Best
Hi. Sorry about issues. We experienced a big problem with our server which has been resolved. Please try again. Also let me know if you are interested in Zoom support. Best
TERRIBLE customer service!! They respond every three days, if you're lucky and their response doesnt even address the problem you wrote them about in the first place. So you reply and wait another three days. Potential to be a great catalog... but terrible service to get any bugs fixed!!
Hi Christine,
Sorry for the delayed response.
Let’s schedule a quick Zoom call—I’m available whenever it works best for you.
Looking forward to connecting!
Despite continuous promises of updates and solutions from the development team, the fundamental issues persist, severely limiting the functionality and efficacy that this application is supposed to offer. The technical support, while accessible, rarely provides effective solutions, leaving me with a tool that promises much but delivers little, causing considerable frustration and significant time loss.
Thank you for your review. I apologize for any issues. Let's schedule a quick Zoom call to address the problem you encountered. I guarantee that will be fixed as soon as possible by my dev team
Waiting for over 2 months for refund. I email them every week and they tell me they will process a refund...still waiting.
I do not recommend this app.
Update: I have been told I was getting refunded since August 30th. It is October 20th and still have not received it. Nothing was done immediately.
Update: I finally received by refund that I was told on in August was complete. Awful customer service. I did realize that I was not refunded the full amount and a processing fee was taken out. They told me if I changed this review, I would be credited the processing fee. My review stands as one star, this company lied to be several times saying they processed a refund, and they did not. They are also trying to buy a better review by offering all my money back. They can keep the processing fee. I will not be changing my review. I recommend you find an app with better customer service.
Dear Nicole,
Thank you for sharing your feedback. We're sorry to hear about your recent experience with our service.
Upon reviewing your subscription history, we see that you signed up for our yearly plan on March 14, 2023, which included a generous 50% discount. During the six months of your subscription, you actively used our app, participated in dedicated Zoom support sessions, and successfully created multiple catalogs using our tools.
Regarding your request for a full refund upon uninstallation, we want to clarify our process. Uninstalling the app is a standard part of our refund procedure. Our aim is to ensure a smooth experience for all users and to process refunds promptly following proper uninstallation.
Please refer to our refund policy detailed at https://easycatalogs.aleksovapps.com/policy for eligibility criteria and refund procedures. We encourage users to review our policies before subscribing to align their expectations.
Kindly note that while a refund can be processed, the calculation will consider the full service price due to the initial 50% discount applied to your subscription. Our refund calculations are based on the service's original pricing to ensure fairness and consistency in refund procedures.
Should you require further information or assistance regarding this process, our support team is available to provide guidance.
We appreciate your understanding. Your feedback is valuable as it helps us improve our services for all our users.
Warm regards,
Perica Aleksov
CEO, aleksovApps
the result is not mobile friendly. We have been asking for a change to a template for months, it was promised to us but never implemented. The assistance service replies sporadically via email.
We are very dissatisfied.
UPDATE Oct 3 2024
We launched version 9, which fixes all major bugs and issues.
UPDATE January 23rd, 2023:
My team and I take your bad experience seriously. We have fixed the mobile view and also created the template you requested. Please check: https://thecatalog.io/flipbook_catalog/25751#flipbook-25751
Sorry for delay!
We apologize for the frustration you have experienced with our app's mobile compatibility and the delay in implementing a requested template change. We understand the importance of mobile-friendliness and are working to address this issue as soon as possible. We apologize for any inconvenience caused by the sporadic response from our assistance service and will work to improve our communication and responsiveness. We value your feedback and appreciate the opportunity to improve our service. If there is anything specific we can do to help resolve this issue, please do not hesitate to reach out to us directly.
This app has awesome potential but is highly unstable. I lost my work no less than 10+ times. It's lacking some basic formatting functionality, it's super buggy, and some features don't work at all. It took me 3 days to complete what should have taken less than 3 hours. I reached out to tech support, which is non-existent. At one point it wouldn't even allow me save my file anymore. That's when I had to start over completely, and I was very careful to do everything perfectly the first time with no need for changes, and I finally got it to work. I'm very happy with the end result, which is why I gave it 3 stars instead of 1. Update: I've tried emailing support, but they only reply to the reviews on this page. Have not responded to a single email. Reduced to 1 star for this reason.
We launched version 9, which fixes all major bugs and issues. Please contact us at perica.aleksov@gmail.com for an offer
Hi. Sorry for the problems. That's why I suggest a quick meeting or training via TeamVIewer or Zoom. That way is the easiest to fix the problems you have. Sometimes old browsers are a problem. We will fix that very quickly.
Let me know if you are interested in 30min training session. Best regards
The app is unable to display Chinese characters properly even I reported the case to the support but it is not fixed after a week. Moreover, it's always hard to download the big catalog file as my shop is having few hundreds of items.
We launched version 9, which fixes all major bugs and issues. Please contact us at perica.aleksov@gmail.com for an offer
UPDATE 20. April 2021.
We finally solve all the problems with characters and you can use our app without any issues now. Please check: https://pdfdocs.nyc3.digitaloceanspaces.com/rZe6Z.pdf
Hi. Sorry for the problems with the characters. The size problem is because 1770 products in the catalog and the catalog is generated in a high-quality format. We are working to solve this problem as soon as possible. You can expect it to be solved tomorrow morning.