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Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.
ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
This app is great! We were looking for an app that would allow for a digital download but would direct users to a video link instead - a feature that I couldn't find any other app provide. I've worked with a lot of app developers and Axel is not only quick to respond but he's so friendly too! Highly recommend the app for it's functionality and for the amazing support.
Thank you so much for your review, I really appreciate it! Don't hesitate to contact me again in the future if you have any other questions :)
The app is easy to set up and maintain and works very well for our purposes. Customer service/support are top notch! Highly recommend.
Thank you so much for your review! I'm always happy to help so don't hesitate to get back to me if you have any other questions :)
Easy to use, works without glitches. If you ever do need customer service, it is quick and wonderful. I highly recommend this app for easy of use, quality, and amazing customer service.
It works, It provides the right level of customization and has a reasonable starter price and there is no fee per sale. All I needed.
Thank you so much for taking the time to leave your review! I'm happy to hear it perfectly fit your needs :)
We originally got this app to help with selling audiobook codes. It has also worked well when selling and immediately fulfilling ebooks with hardcover book purchase—including when purchasing at a POS when traveling at conventions. Axel has been great to work with when we've had a problem or difficulty and support has been outstanding. Highly recommend using this app for selling digital products.
Thank you so much for taking the time to leave a 5-star review—I truly appreciate it! It was a pleasure assisting you. Please don't hesitate to reach out if you have any more questions. You have my email, and I'm always happy to help.
This app is by far the best option out there. The download button showing on the receipt page and the confirmation email is awesome. The pricing scales well and Axel responds quickly and helpfully to any requests for help!
Thank you so much for your review! Glad we talked in the chat this morning and don't hesitate if you have any other questions or suggestions for the app in the future, I'm always happy to help :)
This integration is easy to implement and use - but should there be any queries, they are promptly and professionally addressed by Axel. We had an urgent issue that we HAD to iron out prior to launch, and he swiftly fixed it within a couple of hours. Thank you!
Thank you so much! I'm always there to help when you need anything with my apps! When something needs to be changed for the best, I'm always happy to improve the app. Thanks again and Happy New Year :)
Perfect app for digital products. Nice features, a lot of options to modify to your needs. Made a couple hundred sales and it worked without one single problem.
Thank you so much for your awesome review and for the additional feedback you provided by email. It helps a lot! Thanks again :)
This app solved an unusual issue for us but when we discovered an issue with the Shopify API we got on to Axel and he moved fast to solve the problem. Literally couldn't ask for more from him. Thanks
Thank you so much. Your feedback also helped me to bring an improvement into the app so that was really nice. Don’t hesitate to come back to me when you have any other questions or request 😉