EDP ‑ Easy Digital Products

Name: EDP ‑ Easy Digital Products
Brand: Axel Hardy
Rating: 5.0 (268 reviews)

Recensioni (268)

Valutazione complessiva

Numero di recensioni per livello

Il 99% delle recensioni ha 5 stelle
264
Il 1% delle recensioni ha 4 stelle
2
Il 0% delle recensioni ha 3 stelle
1
Il 0% delle recensioni ha 2 stelle
Il 0% delle recensioni ha 1 stelle
1

2 febbraio 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd

Stati Uniti

Circa 2 anni di utilizzo dell’app

Axel Hardy ha risposto 2 febbraio 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!