Zestard ‑ Easy Donation

DO NOT ALLOW ACCESS TO YOUR STORE.

I have been working with the developers to get the app running smoothly in store, they were very intermittent in their response, but eventually were able to set the donation portal on the product, and further on get that donation to carry to the cart.
We launched the product which is free, but people can choose to pay an amount to donate to charity for it (pay it forward), however, each donation would reset the store price to what ever the last donation was requiring us to monitor each donation and change the price of the product back after each donation.
When asked for technical assistance, 3 days and a number of emails later, the developers fix was to remove people from being able to see the price on the website, then delete an entire product from my store. What is left does not work at all.
When emailed to ask why products have been deleted and the pricing removed from another - they do not respond.

If the app works for you from word go, It was pretty handy and I would have used, but I strongly recommend finding another, or, not allowing access to your store - unless you need some products deleted.

I used this app to make an easy way for customers to donate before checking out. I really like how seamless it is with the cart/checkout and clear and easy for customers to donate. It has very simple and basic settings. Another feature I like that many donation apps don’t do is that this donation was made with the same checkout and payment as the rest of the items in the cart - NO separate payment processor is used and NO additional payment or processing fees; this is a huge plus. As a non-profit that sells the donations are coming to us anyways and we shouldn’t have to pay some additional percentage from money that is generously donated to us. The payments come through the same processor that rest of our transactions use such as Shopify Payments and PayPal. This was a frustrating problem that I found with most of the other donation/non-profit apps that Easy Donation app doesn't have. My only wish is that it would be a little easier to install. My theme files looked different than in the guide they provided. However their customer support was very helpful and responsive in resolving my issue and implemented the app on my storefront within a day. The only features I would request is that there be a way to create a recurring donation option ie. weekly, monthly etc. The other minor attribute I wish this had was the ability to create a separate line item ie. tax, shipping, etc. in the reports and receipts instead of it being reflected as a SKU/product. Otherwise this app has been a great add-on for fundraising and extremely easy to use. Level of service was excellent. Zestard makes some other great apps that I’m testing out that so far I've been happy with.

Great customer service from the support team, very reactive. Design needs to be fine-tuned. When we click on donation button it would be great that the page doesn't need to be reloaded because customers think it is a bug and that the donation wasn't added to the cart.

Just installed this last night and had 3 donation. Its OK, but way of the mark for charging per month. The reporting function is very limited, and dosent seem to include how much cash has been donated to our charity nomination, only the amount of donations. It would be essential moving forward if we where to contunie using this app, for the app to have a cash reporting too for donations, as it would help justify and confirm to the charity how much was donated per period. Same detail for accounting purposes... So i cant see any other way of seeing the cash? Average

Fantastic customer service & a great app!

Good app. Helpful Support

Equipe support très réactive et dispo pour customizer le bouton comme on le souhaitait. Trop cool. On va tester l'usage et on verra si ca fonctionne super bien.

Great experience so far, especially because of a customer support

I love this app and they have excellent support.

Excellent customer service ! Fast and helpful