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As an internal user within our company, my review is based on hands-on daily use of this app within our Shopify workflow.
Overall, the app has been very supportive and is well integrated with Shopify, within the limitations of the platform. Henry has been attentive, responsive, and open to feedback, actively listening to companies and working to incorporate requested enhancements into the app.
Within Shopify orders, the app makes refund processing management very efficient. It also provides the ability to set refund amounts and send them directly to customers. While Shopify’s limitations around code access still require some manual documentation, the process is still streamlined and easy to manage.
That said, the iziGift app does allow direct access to gift card codes when they are issued through the app rather than through an order. This eliminates the need for manual tracking or recording of codes, which is a significant improvement in efficiency.
I am hopeful that future Shopify enhancements will provide even greater access to gift card data, allowing iziGift to further expand its integration and functionality. Overall, the app continues to show strong potential, and future updates could make it even more user-friendly and customer-focused.
Thank you so much for this kind and detailed review. I appreciate you calling out the features that you love such as the refund to gift card. I hope to continue to build more amazing feature for you and your team!
Super easy to instal and track performance! Really a low-hanging fruit type of app and tons of opportunity to scale it for most D2C brands like mine!
Thank you so much for this review. It means a lot. Can't wait to continue to help you and your team!
Incredibly easy-to-use app and very attentive customer service. Henry is always ensuring we are completely happy with the app's functionality. Upon the request to make the time zone of the scheduled gift card delivery adjustable to the location of the store, he was quick to reply and implement the feature. Wouldn't want to use any other gift card app!
Thank you so much for the kind words. Happy the feature was helpful for you. I can't wait to show you everything we have coming for 2026!
Simple and good app. Great service when needed and developer who wants to listen customer ideas! I can recommend!
Thank you so much for the review. Your recommendations for the app were great and are being implemented as we speak!
We’ve been using iziGift for about 2 years now, and it’s been a game changer for us. It makes selling and issuing gift cards easy and more customizable to our needs, and they’re always adding new features, which is a nice bonus. Plus, anytime I’ve needed help, their support team has always been super helpful. I have recommended this app to other Shopify businesses and will continue!
Thanks so much for being a customer. Its been great working with you.
HORRIBLE APP. We've tried to create a bulk campaign to send to our clients, the setup guide were not clear so we've had to reach out to their "customer service", which is basically the CEO doing this on his phone. He did confirmed that his guides were not clear, so he had to manually create the campaign for us as the his setup could not do it. Once the campaign was set up, he disappeared and we realised that out of 500+ emails that were supposed to be sent, only 168 were sent. It took about 3 hours with customer service to set this up, and once we realised that the campaign did not worked, he was nowhere to be found. He says it was out of business hours, so could not help. We've had to manually create the campaign and send 500+ gift cards manually. Don't use this app, it does not work, and customer service is the worst. We've been using more than 400 apps for our store and we rarely leave review. When the products don't work, we will encourage our fellow business owners to use something else, as there's a lot of apps our there.
I sincerely apologize that your experience with our app didn’t meet your expectations. As a business owner, my top priority is to ensure that every user has a smooth and positive experience.
That being said, I’d like to provide some context for anyone reading this review.
You mentioned that our customer service was horrible and that we refused to assist you outside of business hours. In reality, our customer support team had already finished for the day when you reached out at 10 PM EST. Despite this, I personally stepped in while at a Valentine’s Day dinner to assist you (my wife is a saint). That’s the level of commitment we bring to our customers.
Additionally, you expressed concerns about our documentation. When I personally reviewed your set up from using our documentation, I found that everything was correctly set up according to the provided instructions. That said, I understand that you were not sure if this was the case so I left the dinner to help make sure everything was right for you.
Honestly… what was disappointing was the way you threatened to leave a negative review, despite our best efforts to go above and beyond for you. Looking into your review history, I noticed that this is the eighth one star review you have left out of the nine apps you’ve reviewed. We welcome constructive criticism and are always looking for ways to improve our app. However, we also believe in fairness and this did not feel fair.
All of this said, we are still always here to help you. From our records all of the emails were sent from our app to Klaviyo. As mentioned in chat, we were not able to see your Klaviyo interface due to not having the permissions. If you still would like us to look into it we are here.
We have also refunded all of your payments to us. We are in this to make money but first by making customers happy. Since you are not happy we thought this was the least we could do.
I hope you have a great rest of your day.
We have been so pleased with this app. It's provided an exceptional solution to our issue of being unable to access gift card numbers, since we have a brick and mortar shop and don't use the Shopify POS.
The company has been a delight to work with and made so many custom builds to fit our business needs. The have been available to answer our questions quickly. I would highly suggest working with them. We spent months looking for a solution and I am so pleased with how the experience of using IziGift has been going. 10/10
Thank you so much for the kind words. It was a pleasure to add those features for you and I am excited that they will hopefully help others as well. Looking forward to continuing to help you with all of your gift card needs!
This app is working well for our website. Giving our customers easy and hassle-free options for getting a gift card and being able to add notes / email it to the person they are gifting is also a great feature.
The customer service is also helpful and responsive.
Thank you so much!
Great app to use, integrates with Klaviyo well and Henry has been fantastic for support whilst on-boarding and also for any questions afterwards
Thank you so much for the kind words. We've done a lot of work on our Klaviyo integration, it feels amazing to see that the work was worth it. I look forward to continuing to work with you for your gift card and store credit needs. Have a great holiday season!
Easy to use and set up. Henry is always very helpful and responsive with tech issues, should they arise, but they are few and far between. Thank you for a great gift card app!!
Thank you so much for the kind words. It was great working with you and we look forward to continuing to help you with your gift card and store credit needs for the foreseeable future!
