Avaliações (82)
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Not tracking sales.
Even it's well configured after hours,
happens many times with few stores, it's not reliable from my pov, since we can't contact the support for this major issue...
Definitely tired to try to find a solution ...
If support can help us and find a solution or will uninstall for another better app...
Hi Ortopedique™,
Thank you for bringing this to our attention. We take issues with sales tracking very seriously, as we understand how crucial this is for our users.
We apologize for the frustration you've experienced. We'd like to investigate this issue thoroughly to find a solution for you. Our support team is available and eager to help resolve this problem.
Could you please contact our support team directly with more details about your setup? Please use support@easyadsapp.com to contact us and provide specific information such as your store URL, the date range of the tracking issues, and any error messages you've encountered will help us diagnose and fix the problem more quickly.
We appreciate your patience as we work to resolve this, and we're dedicated to finding a solution that meets your needs.
Please don't uninstall just yet - give us the chance to investigate and address your concerns. We're confident we can find a resolution together.
Kindest Regards,
Support Team
Fake Fake Fake this app does not work - it make me lose me INR-5,00,000 after install this app my website does not show the Pixel. After uninstall this app it works fine. The App is worst.
Hi WOW HUT,
We take your concerns seriously and appreciate you sharing your experience. However, we respectfully disagree with your assessment and would like to clarify a few points:
1. Our app is a Meta Badged Ad Technology Partner, which means we use the same API as Meta (Facebook) and adhere to their strict standards.
2. The app is designed to assist with pixel implementation, not interfere with it. It's highly unlikely that our app could cause your website to stop showing the pixel or lead to any financial losses.
3. Our free app doesn't have any features that could directly cause monetary loss.
We suspect there might be a misunderstanding or a different underlying issue at play. We'd like to investigate this further to ensure everything is working correctly on your end.
Please contact our support team with specific details about your setup, including your website URL and the exact steps you took before and after installation. This will help us identify any potential conflicts or issues.
We're committed to providing a reliable and helpful tool for our users. Let's work together to understand what happened and find a solution that addresses your concerns.
Kindest Regards,
Support Team
Please see, there is nothing else left.
Hi AuraKorean,
Thanks for reviewing the app.
Can you please clarify your review with us? What do you mean by "there is nothing else left"?
Kindly use the in-app chat to contact our support team or reply to the email sent to you.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Communication Manager
not working
Hi Otaku Tees,
Thank you for your feedback. We're sorry to hear you're experiencing issues with the app. Without more specific information, it's challenging for us to identify and address the problem you're facing.
Could you please provide more details about what isn't working? For example:
- What is your myshopify domain?
- Are you seeing any error messages?
Our support team is ready to assist you in resolving any issues. Please contact us directly with these details, and we'll work with you to get things running smoothly.
Looking forward to hearing from you.
Kindest Regards,
Support Team