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Customer service replies fast but does not fix anything in a timely matter. I have been waiting for them to simply move the "Quote" button as my theme doesn't allow the method as documented. Its been over 8 days and still hasn't been fixed.
We sincerely apologize for the inconvenience you've experienced. We understand the urgency of resolving your issue, and we regret that it has taken longer than expected. Our team is actively working on resolving the issue with the button placement on your theme, and we are committed to finding a solution as quickly as possible.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this process. Rest assured, we are dedicated to providing excellent customer service and ensuring that your experience with us is a positive one.
If you have any further concerns or questions, please don't hesitate to contact us directly. We are here to assist you every step of the way.
Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.
Best regards,
Mariadel 💗
Easy Quote Customer Support 🌟
Don't have any idea about the customer support service, no chat support, no email reply. and i am completely stuck with the app, not sure how to proceed, probably delete the app and look for anothe rone
Hello there,
This is Sophie from Easy Quote Support. I hope this email finds you well. Thank you for taking the time to share your thoughts about our service. We sincerely apologize for any inconvenience you've experienced, and we appreciate your honesty. 💗
We understand that you've faced challenges with our customer support, and we want to assure you that your concerns are being taken seriously. Our team is committed to providing the best assistance possible, and we're here to help you navigate through any issues you're encountering. 🥰
To address your specific concerns and provide the support you need, could you please share more details about the problems you're facing with the app? This will help us better understand your situation and offer tailored solutions to ensure a smooth experience for you. 🌹
Our team values your feedback, and we are determined to turn your experience around. Please respond to this email with additional details or any specific questions you have, and we'll get to work on resolving your concerns promptly. 😇
We appreciate your patience and thank you for giving us the opportunity to improve. Your satisfaction is our priority, and we look forward to assisting you. 🤗
Best Regards,
Sophie | Easy Quote Support
bug,too slow, can not receive by email
🐞 Thank you for bringing this to our attention! We apologize for the inconvenience. 🕵️♂️ Our team is actively working on fixing the bug and enhancing the speed. Also, we're looking into the email reception issue. Your feedback is valuable, and we appreciate your patience! 🚀 If you have more details to share, feel free to reach out to our support team. 📧
Best Regards,
Sophie | Quote Support