easyRates: 日本郵便

Instagram経由で海外のお客様へのアパレル製品の販売を準備する際に、配送料の設定が難しいだろうなと思っていましたが、このアプリは製品の重量をベースに自動で計算してくれるので、とても助かりました。
-1　は、日本郵便からの連絡がまだないことですので、アプリの評価としては星５です。

米国からの注文については、カリフォルニア州とテキサス州からの注文は支払いを受け付けるが、コネチカット州やその他の州からの注文は受け付けない。日本郵便に問い合わせたところ、アメリカ全地域からの注文を受け付けているとの回答だったが、アプリの地域テーブル設定に誤りがあるようだ。これにより被害が発生しています。早急な対応をお願いいたします。
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その後の対応
原因究明のため、丁寧な対応をいただきました。
しかし、問題は解決しませんでした。様々な方法を試した結果、日本で送料無料を設定し、海外のみ有料の場合、shopfiyとの連携に問題があり、アプリ側で海外送料無料を設定するプルダウンメニューのBUGが正常に動作しない原因であることがわかりました。この状況を報告したところ、すべての問題が解決され、アプリは快適に動作するようになった。アプリ開発者側のカスタマーサービスはしっかりしていて信頼できます。評価を5に変更します。

For orders from the U.S., the company accepts payment for orders from California and Texas, but not from Connecticut or other states. When we contacted Japan Post, they responded that they accept orders from all regions of the U.S. However, it appears that there is an error in the app's region table settings. This has caused damage. Please take immediate action.
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Subsequent response
We received a courteous response to determine the cause of the problem.
However, the problem was not resolved. After trying various methods, we found that there was a problem with the integration with shopfiy when free shipping is set in Japan and only overseas is charged, causing the BUG in the pull-down menu for setting free overseas shipping on the app side to not work properly. After reporting this situation, all issues were resolved and the app now works comfortably. Customer service on the part of the app developer is solid and reliable. I am changing my rating to 5.

メインをDHLでの配送にして、サブでEMSを利用したかったのですが、配送プロファイルの設定が大変で難航していました。

ですが、このアプリを使ってまさに求めていた機能を非常に簡単な操作で実現できました。
サポートの対応も早くとても助かりました。

App works as described to easily add shipping rates from Japan using actual shipping rates from JP Post. Useful option of excluding certain countries if you do not want to provide some or all of the services to those selected countries. Updated as shipping service service becomes available to countries which have restrictions in place due to the coronavirus situation. Pros: * Saves hours inputting shipping rates manually. * Automatically updates for countries which have restrictions due to coronavirus situation. *Can "block" one or all of the shipping options to countries you do not want to provide service to. Can set different weights for different sized boxes. Cons: *Have to monitor JP Post website to see when countries lift restrictions (due to coronavirus) and shipping resumes, as they are automatically added to your available shipping options without any notice from "Easy Rates". NOTE: Asked developer if "Easy Rates Japan Post" users could be notified (by newsletter or email) when countries (with restrictions due to coronavirus could resume shipping) were "automatically" added to the list of countries where customers could place orders. (over a year has passed, no progress) *While you can add a shipping rate such as "free shipping", you can NOT control which countries will be offered the rate. (You can probably do this by creating custom shipping rates in shopify settings, but would be a very useful option to be able to do it right in the App). * Customer service: A bit slow to respond, doesn't work on weekends. (When you have a store and need help, it isn't easy just to close your store for the weekend until customer service responds. Support should be as much a priority as creating useful app which store owners depend on). My review of four stars is mostly due to lack of App customization and slow customer service.

Very useful app which saves hours and hours of work. Automatically updates shipping rates from Japan post when there are price increases. Automatically allows countries to place orders when shipping service from Japan Post becomes available for that country. You can set an option to block a country that you don't want to provide service to. You can also set different package weights for smaller or larger orders. Everything works perfectly. Very easy to install.