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This app and support are not wholesome.
This app and customer support is not wholesome. A lot to improve.
1) Limitation - not able to override the discount price
2) Communication is limited using only to email hence impede instant response time - therefore affect the SLA.
3) Tech support not able to resolve some of the theme issue which other developer can do it.
Hi there,
Thank you for your feedback and for giving our app a try. I'm truly sorry that the app didn't meet your expectations. Let me address the points you mentioned:
1. Currently, the app calculates discounted prices based on the product's current price, not the compare-at price. To be transparent, we haven't received requests for this functionality before, but we appreciate your suggestion. We'll definitely consider adding this feature in a future version of EasySale to better serve our users.
2. To keep the app affordable for all merchants, we currently offer email support. While we can't provide live chat at this moment, our 24/7 support team responds within 1-2 hours, even outside standard business hours, and helps as soon as possible. We value your feedback and will consider adding a premium plan with live chat support for faster responses.
3. After a thorough review, we found that the price display issue was caused by custom logic implemented in your theme, unrelated to our app. This logic was likely added intentionally by your theme developers for a specific purpose. While we could revert to Shopify's default behavior, it might affect other aspects of your store. For this reason, we recommend consulting your theme developers, as they can provide a tailored solution that aligns with your store's needs.
Once again, I'm sorry for any inconvenience, and I appreciate your constructive feedback. It helps us improve and better serve our customers.
Best regards,
The NexusMedia team.
Easy to use, updates itself, very simple yet very efficient
Hi,
Thank you for the review! We appreciate it. It's great to hear that you like our product.
If you need any help with EasySale or any of our apps - feel free to contact our 24/7 support team. We are always near to help as soon as possible.
Best regards,
The NexusMedia team.
So far so good… very easy interface. Will revise review after our 1st scheduled sale is complete
After our 1st campaign, I stick to my orginal review! 5 stars!
Hi,
We appreciate your feedback! Thanks for taking the time to share your opinion. It's really important for us.
If you need any assistance, don't hesitate to contact our 24/7 support team. We are always here to help.
Best regards,
The NexusMedia team.
Love this app, I'm glad I found it. I am a smallbusinessowner and was looking for a way to do a sale where I make ALL products on my site $3 for our 3-year anniversary. The app allows you a free 7-day trial to try it out, and you can do one of 3 options: do all products a % off, all products a $ dollar amount off or make all products a flat fee price. It was perfect for what I was looking for.
Hi,
Thanks for the warm words and awesome review! We are happy to know that the app suits you and that you enjoy it!
Best regards,
The NexusMedia team.
Great App! Easy to use and does what we need. Has multiple options and varying ways to keep your sales organized.
Makes sales easy, just plug and play simple easy and keeps track of how affective, I have been able to increase sales and saved a ton of time
Easy to install and works as described. Does exactly what I need to set up quick sales of collections.
Great app. Cheap and does the job. Been looking for something easy, but also with all the features we need.
I use this app to help me schedule my sales in bulk. It does the job and is easy to use. I enjoy using this app
Very easy to start working with. I love the way it shows you the progress of your sale launching. We've only launched one sale with it so far, but it was super easy to set up and start running a sale in minutes.