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Great app, performs as expected. But the app WILL leave a ton of files behind when being uninstalled, which reduces the loading speed of the website.
Hi there,
Thank you for your review! We truly apologize for the inconvenience, our support team have already sent you email explaining how to remove app code from your theme.
In short, if you just remove the app from Apps section of your Store Admin, app will really leave some code. If you left some locks enabled, that may really affect your theme performance. Unfortunately due to Shopify architecture we technically can't remove that code automatically as once you click Remove button, Shopify immediately revokes the app's access to the Store.
Because of that, we've added several notifications in the app UI and by email to make sure you've disabled all the locks and used built-in Uninstallation tool to remove all the app code from your theme before removing the app from the Store Admin.
If you've already removed the app, please install it again, go to Installation / Uninstallation section and click the Uninstall App Code button. That will completely remove all the app code from your theme. After that, you may remove the app again.
Thanks,
EasyLockdown team
Great App! Easy to use. Performed exactly as promised. The customer service is OUTSTANDING!! Highly recommend!
Really fast and responsive. I emailed her to get a spacing issue fixed, and they got back to me within an hour and fixed it!
Came back around to this app after they added the ability to hide prices. Much better UI, less expensive, and more feature rich than the alternative I was using. Keep up the good work!
This app works exactly as described and has helped me set up my store for both wholesale and retail for a fraction of the cost of other apps.
In addition, the developer is the most responsive person I've had the pleasure to work with. He responds to emails within minutes (all weekend!) and even helped me with another installed app when I ran into a small snag.
This app works great! Support is helpful and quick if needed.
Hi,
Thank you for the high rating for the EasyLockdown ‑ Wholesale Locks. We appreciate you finding the time to share your feedback.
If you need any help, feel free to contact our support. We are 24/7 here!
Best regards,
Nexusmedia team.
I read some reviews before installing the app. There was some negatives ones but i like to try things for my self. So i downloaded the app and it worked well we decided that we didn't need the app anymore.
Prior to deleting the app it crashed our site. Which caused me to loose sales for the whole day because my developer could not work out what was the issue until i told him that i deleted deleted the easylock app before the site stopped working. He then got to fix the issue by deleted the easy lock codes completely off my site.
Poor support. Had a question and never got an answer. I've waited 7 days with no reply. Try harder at support if you want to charge people for your app.
Hello,
We truly apologize for the inconvenience. We respond to all the support requests within 24 hrs (usually 3-4hrs max). I've just double-checked our ticket system (incl. spam folder) and I don't see any request from the email address related to your store or your store domain. Maybe there was some typo in the email address?..
Anyway, if you'll decide to give our app another try our support team will be happy to help and we'll respond to all the requests in a timely manner. You can contact us using the "Get support" link on this page, or by email support@nexusmedia-ua.com.
Thank you,
EasyLockdown team
Does exactly what I need it to. Support was quick with a solution to the one thing I couldn't figure out.
Hello,
Thank you for your review of the EasyLockdown ‑ Wholesale Locks app! We're delighted to hear that the app is meeting your needs perfectly. It's also great to know that our support team could assist you quickly and provide a solution to your issue.
If you need further assistance, please don't hesitate to reach out. We're here 24/7 to help!
Best regards,
The Nexusmedia Team.
Do not use this app. It crashed my website when I uninstalled. Terrible. I have never had this happen before.
I truly apologize for that inconvenience. Our support team tried to reach you by email to help with that issue but no luck. Unfortunately, if you've removed the app and have not disabled locks you've created, that may really cause some issues with your website. We have reminders about that that in the app itself, and also the app automatically sent you a notification about that when you removed it.
Unfortunately, due to app nature, to make locks really safe, the app should add some code to your theme. And due to Shopify API limitations, we technically can't disable locks automatically during the app uninstallation. So it's important to disable your locks before the uninstallation.
If you still have any issues please feel free to contact us by email support@nexusmedia-ua.com and we'll do our best to fix that ASAP.