Easy Wholesale Lock for B2B
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WORKS GREAT BUT BEWARE BEWARE BEWARE.
I used a paid version for more than a year and it works great - no complaints, BUT when I uninstalled it took my site down with no content displaying on any pages - it took Shopify THREE DAYS to find the problem and get my site displaying again.
Unlike most modern apps that do not rewrite your theme code, this app ADDS CUSTOM THEME CODE - uninstalling it from Shopify can take down your store.
I lost three days of sales at month-end - the period I do 80% of my sales, and had to spend 8 hours chatting with 3 different Shopify techs to get the site working again.
I have somewhat cooled off now so am not using swearwords that would more accurately describe my feelings about what this app did to my business.
Hi, I'm so sorry for this problem, I'm glad to hear you got it resolved, we'd be happy to help in any way we can and offer a refund to apologize, if you can contact us at https://help.easylockdownapp.com/ ?
We definitely never want anything like this to happen. Yes as you mentioned our app adds custom code to your theme to achieve the locks etc you've configured, so its important to disable the locks etc before uninstalling.
The app mentions this on first install, and we send out an email about this when you uninstall
Thanks, Alex & the Easy Lockdown team
Might works well but it killed speed so speed check site before and after.
Hi Nina, thanks for trying Easy Lockdown, I'm sorry to hear this. We definitely build and test the app to make sure it doesn't impact your site speed, and we're not aware of any issues.
Please reach out to our support team hello@easylockdownapp.com and we can figure out whats going wrong here, thanks!
Alex & the Easy Lockdown team
App is good, but their support is not. The app wasn't working and I couldn't get support in a timely manner. I do not recommend using this app because if you have an issue, there isn't good support.
Hi Jocelyn, I'm terribly sorry you had a slow support experience here, is there anything we can do to make this right?
We'll look at our support response times and make sure we improve this.
Thanks, Alex & the EasyLockdown team
Hi, I'm so sorry to see you didn't have a good experience with our app. Is there anything I can help with or do?
Thanks, Alex & the Easy Lockdown team