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Fantastic, quick support!
Hi,
Thank you for the great feedback!
We're delighted you've had a great experience with our support team.
If you need further assistance, contact our 24/7 support team; we're always here to help.
Best regards,
The NexusMedia Team.
The folks at NexusMedia are so responsive and helpful - I have asked them for help on 2 occasions, and they have immediately solved my issue. I am so grateful. And, the app is terrific too. Works just as it's supposed to and gives me exactly the functionality I need for my website. 5+ stars!
Another great app, this was just what I was looking for. We are using it to add attractive pop ups when customers click to learn more about items. I am not a programmer and wasn't exactly sure how to use it at first but the developer graciously walked me through it and it was even easier than expected. If you're looking for a good pop-up option at least give this one a try, I doubt you'll be disappointed.
Firstly, the app has a beautiful easy on the eyes layout. Its set up in a pretty intuitive way. I do think combining the layout editor and settings of a popup should be in one place, but at the same time keeping them separate keeps the UI clutter free which is helpful in designing popup boxes. So, yeah, they have thought through this app.
Secondly, and more importantly they have the best customer service. I had a very customized request for the popup that I was unable to do it from the native settings or code on my own, so I emailed the support team to help me out. It was about adding autoplay feature to the video (adding YouTube autoplay parameter was adding multiple audio issue) so they customized a whole Javascript code along with CSS styling to make it fit my needs. I even deleted their code by mistake lol and they without any frustration readded it for me lol. On top of that, they did all that in a very prompt and timely manner.
I highly appreciate the app and the customer service/dev team. Keep it up!
Denys was AWESOME and helped me personalize the app. We are very happy with the customer support through this app.
Easy by name, easy by nature. From installing, through design and build, to going live with our first popup - all easily inside five mins! We use Easy Tabs too, which is also a great little app. Highly recommend both!
Simple to use app with a lot of useful functionality. Really impressed with the support too who were quick to respond and rectified an issue (I created) very efficiently too.
excellent app to quickly create popups anywhere on our site. it is easy to use, though, at times not transparent, which requires assistance from their excellent and prompt service.
Great, fast product support! simple to use, light installation. I am also using Easy Tabs - a great little app too! Laura S
excellent customer service, quick to respond, very attentive and helpful in solving some issues we had