SC Easy Redirects
Recensies (279)
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Excellent app, super easy to use and efficient. Thanks a bunch!
after some help from staff it seems to be working great. Thank you Louis for the customer service and follow through.
Hi - thank you so much for your review - it's much appreciated - and I'm really pleased that Louis was able to get the app up and running for you.
All the best!
Eastside Co
App is great but support is not. After about 6 emails and waiting almost a full day between each I still have no answers. I give up on their support and will find my answers elsewhere. Answers are short, vague and pointless.
App does exactly what it says. Put in your old and new URLs and it redirects. Its perfect for what we were looking for, we needed something to create a redirect when we ran out of stock of a product and were not getting any more in stock. Makes redirects easy and painless.
Hi
I've spoken with our support team but unfortunately haven't been able to find a record of the dialogue you're referring to. However, they've sent you a message to follow up and answer any questions you have about the app.
Kind regards
Eastside Co
I did not find this app helpful. It listed all 404 errors, but did not tell us where they were living on our site. So, it was difficult to figure out where I should redirect or how to update the content. Additionally, I tried using their support feature three times. I got an autoresponse two out of three times, but never received an actual response.
We're really sorry to hear that you didn't find our Easy Redirects app helpful and faced issues with our support response. Understanding the whereabouts of the 404 errors on your site is crucial and we apologize for any inconvenience caused. We assure you, we’re working on real solutions to improve our customer support service. As your experience is far from what we aim to provide, we would like to make it right. Our support team will be in touch with you soon to offer assistance and resolve any problems. Your feedback is important to us in providing the best possible service to all our users.
Best Regards,
The Shop Circle Team
It's been a helpful app so far, however, I can't seem to find a way to export the redirects. Is there any way to export an CSV file, for example?
Hi there,
Thanks for your feedback. Unfortunately what you're trying to do is not possible through the app. However you can do it by going to:
Online store > Navigation > Url redirects
Our support team have also sent you a message to reiterate this. Hope it helps!
All the best
Eastside Co
Recent updates have broken the ability to redirect a URL to a collection. I called Tech Support and the guy they connected me to was of no help like he didn't know the app.
We're truly sorry to hear about the issues you've been having after the recent updates, especially the difficulty with URL redirection to a collection. It disappoints us to know that our tech support hasn't been up to par in your experience. We understand how important it is to have reliable and responsive customer support, and we sincerely apologize.
Please allow us to rectify the situation. We'll ensure to use your input to improve our services especially in relation to this specific concern. Furthermore, we'd like to have another chance to assist you and get this problem resolved. We promise you that our team will be in touch shortly to sort out the hiccup.
Again, we truly value the feedback you have shared and it is essential in guiding our improvements. Expect better services from us moving forward.
Best,
The Shop Circle Team
Does what it says. Made it easier to migrate
Hello! We're thrilled to hear that Easy Redirects is delivering on its description and has made your migration process easier. We value your feedback greatly. Please feel free to share any additional comments or suggestions you might have as we continue to improve our app. Thanks a lot for the 5-star rating!
Best Regards,
The Shop Circle Team
We are moving our jewelry store to Shopify and because of extensive social media links we needed to redirect more than 100 products. The support team was responsive and helpful. Easy Redirects is a good solution and "easy" to use.
Hi there!
We're thrilled to hear that Easy Redirects has been a helpful solution for your jewelry store's move to Shopify. Our goal is to make processes as smooth and "easy" as possible, so it's great to know that we're hitting the mark!
Thank you for also acknowledging our support team. We always aim to provide prompt and efficient assistance, and your words affirm that.
At the same time, we've noticed the 4-star rating and we're curious to know if we could have done something more to provide you a complete 5-star experience. Our team is always willing to help, please feel free to share with us any areas you think we could improve on or if there were any challenges you faced.
Your feedback is very important in helping us continue to enhance our product and support. We look forward to better serving you!
Best,
The Shop Circle Team
This App is simple and easy to use and does exactly what it says, cleanly and elegantly. They provide great almost instant support... great value for money
Thanks for your smashing review! We're glad you're happy with the app.
Best
Eastside Co
We've set the app up in our store but there is an issue with the wildcard redirects and they are working quite well. We managed to lower our 404s with a custom page. We've had issues but it turned out not be the app that had issues, but Shopify itself having these issues.
Hi there,
Thank you very much for sharing your experience with our Easy Redirects app and for giving us a 5-star rating. It's great to hear that you've successfully managed to set it up and lower your 404s with a custom page.
We're sorry to hear about the issues you encountered, though it's a relief to know they were not caused by our app. Nonetheless, if you experience any issues in the future, please don't hesitate to reach out – our support team is ready and eager to help you.
Thank you for choosing Easy Redirects, and we appreciate your feedback as it helps us to continue delivering the best service possible to our users.
Best Regards,
The Shop Circle team