리뷰 (48)

전체 평점
4.5
평점 수준당 개수
  • 평점의 85%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 8%가 별 1개입니다
2024년 11월 11일

customer support does not answer,, and throws up error code.

Prodigal Threads Co.
미국
앱 사용 기간 2개월
답글 EasyTool개 2024년 11월 20일

We’re really sorry to hear about the issues you've encountered with our customer support and the error you experienced. Upon investigation, we've found this to be an uncommon edge case. Rest assured, we are actively working on a fix to prevent such issues in the future.

Please contact us directly at support@easytool.co with the error code or further details about the problem so we can resolve this promptly. We are committed to providing quality support and addressing all concerns.

Thank you for your feedback—it is crucial in helping us improve. We hope to resolve your concerns swiftly and restore your confidence in our app.

2024년 11월 27일

I've sent 3 emails for customer support over a few weeks and not a single answer. I've deleted the app and downloaded another app with better support.

State 48 Bakehouse LLC
미국
앱 사용 기간 9일
답글 EasyTool개 2024년 11월 28일

I'm truly sorry you've had difficulty reaching us. We responded to your emails within 1-2 days, so it's possible our replies may have ended up in your spam folder. Could you please check there and let us know? We're here and ready to assist you.

Thanks for your feedback, and we hope to resolve this soon.

2024년 2월 5일

Can't see reviews.

Tried to reach out for support on two issues with no response to either. It my be free, but it's not worth that.

FaceCraftMD
미국
앱 사용 기간 4일
답글 EasyTool개 2024년 3월 4일

Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our app. At EasyReviews, we take customer service seriously and regret that we missed the mark this time. We understand how frustrating it can be not to see reviews and to feel unheard when reaching out for support.

Please know we're currently reviewing our support process to ensure more timely and effective responses. Our goal is to provide not just a free app but a valuable tool that enhances your business.

We'd love another chance to get this right for you. Could you please contact us directly at support@easytool.co? We're committed to making things right and improving your experience.

2024년 3월 14일

MALA NO FUNCIONA

bambustore
콜롬비아
앱 사용 기간 24분